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Adobe Customization Wizard FTP login broken

New Here ,
Aug 24, 2018

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Trying to download the latest Adobe Customization Wizard because, of course, the old version won't work with the new programs. Getting the FTP login but my Adobe login nor 'anonymous' username don't work. the response says the FTP site cannot be reached. This same issue occurred a year ago and was supposed to have been resolved, but today is a new day.

Where can I download the Adobe Customization Wizard?

This has never been an issue on Adobe's side, and nothing has changed wrt to the ftp server in many years. Try again, go outside the network, or use a different machine.

If it wasn't working (and it is), there would be numerous reports here as this is also how many people get the actual product.

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Adobe Customization Wizard FTP login broken

New Here ,
Aug 24, 2018

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Trying to download the latest Adobe Customization Wizard because, of course, the old version won't work with the new programs. Getting the FTP login but my Adobe login nor 'anonymous' username don't work. the response says the FTP site cannot be reached. This same issue occurred a year ago and was supposed to have been resolved, but today is a new day.

Where can I download the Adobe Customization Wizard?

This has never been an issue on Adobe's side, and nothing has changed wrt to the ftp server in many years. Try again, go outside the network, or use a different machine.

If it wasn't working (and it is), there would be numerous reports here as this is also how many people get the actual product.

Topics

Acrobat

Views

154

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Aug 24, 2018

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if it's this ftp site, ftp://ftp.adobe.com/pub/adobe/  you'll have to wait.  i don't know any way to determine how long you'll have to wait.

if it's a different ftp site, ignore the above.

[moved from Installing, Updating, & Subscribing to Acrobat to Enterprise Deployment (Acrobat and Reader)]

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Adobe Employee ,
Aug 24, 2018

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This has never been an issue on Adobe's side, and nothing has changed wrt to the ftp server in many years. Try again, go outside the network, or use a different machine.

If it wasn't working (and it is), there would be numerous reports here as this is also how many people get the actual product.

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