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Adobe ID prompt MCS deployment

Community Beginner ,
Nov 03, 2016

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Hi all,

Back again

After a succesfull deployment of AAP on a MCS master image everything worked just fine.

No more Adobe ID prompts were popping up in our Citrix MCS environment until today.

See my last visit over here: http://https://forums.adobe.com/thread/2223859

I now have one user of about 20 AAP users who now has an Adobe ID login prompt when she fires up AAP.

I discovered she is the only user who has a swtag.log file residing in her profile (C:\Users\DanielleJ\AppData\Local\Temp)

All my other AAP users don't have this logfile

I am comparing the following files between users but it does not really makes sense to me

  • AdobeARM
  • adobegc
  • amt3
  • oobelib
  • PdApp

How can I troubleshoot this ?

Any help would be much appreciated !!

Regards,

Raymond

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Adobe ID prompt MCS deployment

Community Beginner ,
Nov 03, 2016

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Hi all,

Back again

After a succesfull deployment of AAP on a MCS master image everything worked just fine.

No more Adobe ID prompts were popping up in our Citrix MCS environment until today.

See my last visit over here: http://https://forums.adobe.com/thread/2223859

I now have one user of about 20 AAP users who now has an Adobe ID login prompt when she fires up AAP.

I discovered she is the only user who has a swtag.log file residing in her profile (C:\Users\DanielleJ\AppData\Local\Temp)

All my other AAP users don't have this logfile

I am comparing the following files between users but it does not really makes sense to me

  • AdobeARM
  • adobegc
  • amt3
  • oobelib
  • PdApp

How can I troubleshoot this ?

Any help would be much appreciated !!

Regards,

Raymond

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Acrobat

Views

151

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Community Beginner ,
Nov 03, 2016

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UPDATE

I asked the user to logoff and logon back again to see if the issue persisted.

This fixed it despite the fact she logged on to the exact same server.

Currently I am comparing the mentioned logfiles of this user captured during her sessions while having the AdobeID issue and not.

When I parse the oobelib files via diffchecker.com I see quite some differences regarding license validation.

Please let me know if you are interested to review them.

Regards,

Raymond

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