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Adobe Lightroom Classic CC 2019 - Installed failed

New Here ,
Jan 30, 2019

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Hello everybody

I wanted to install a new package (just generated in Admin Console) on a client (Windows 10 LTSR).  Unfortunately, an installation error appears relatively quickly.

Does anyone have an idea or tip?

Best regards

Here is the log file:

01/30/19 14:26:22:278 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3496 | Build Version - 1.15.0.68
01/30/19 14:26:22:278 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3496 | Logging Level verbosity Set  to 4
01/30/19 14:26:22:362 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3496 | Successfully fetched the optionXML content from MSI database ...
01/30/19 14:26:22:423 | [INFO] |  | ASU | MSIInvoker | AAMEEUtilities |  |  | 3496 | Path to Process :C:\Windows\system32\msiexec.exe Process Directory :C:\Windows\system32 arguments being passed : /i "C:\Users\Test\Desktop\Build\Adobe Lightroom Classic CC 2019 x64.msi" /qn
01/30/19 14:26:25:061 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4108 | Build Version - 1.15.0.68
01/30/19 14:26:25:061 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4108 | Logging Level verbosity Set  to 4
01/30/19 14:26:25:061 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4108 | Executing immediate custom action for install mode.
01/30/19 14:26:25:061 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4108 | The CustomActionData string is : mode=install;sourceDir=C:\Users\Test\Desktop\Build\;installDir=;origDB=C:\Users\Test\Desktop\Build\Adobe Lightroom Classic CC 2019 x64.msi;installLang=
01/30/19 14:26:25:062 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4108 | Successfully executed the immediate custom action for install mode .
01/30/19 14:26:34:652 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Build Version - 1.15.0.68
01/30/19 14:26:34:652 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Logging Level verbosity Set  to 4
01/30/19 14:26:34:652 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Executing the deferred custom action.
01/30/19 14:26:34:657 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Obtained the following as CustomActionData
01/30/19 14:26:34:657 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | (mode=install;sourceDir=C:\Users\Test\Desktop\Build\;installDir=;origDB=C:\Users\Test\Desktop\Build\Adobe Lightroom Classic CC 2019 x64.msi;installLang=)
01/30/19 14:26:34:657 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | (mode=install;sourceDir=C:\Users\Test\Desktop\Build\;installDir=;origDB=C:\Users\Test\Desktop\Build\Adobe Lightroom Classic CC 2019 x64.msi;installLang=)
01/30/19 14:26:34:657 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Original database path is : C:\Users\Test\Desktop\Build\Adobe Lightroom Classic CC 2019 x64.msi
01/30/19 14:26:34:672 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | OptionXML saved at location :: C:\Users\Test\AppData\Local\Temp\{0341C0B2-FEEC-45E6-9F98-8B1129103F83}\\{4D825F99-5FF7-4EA5-BEB2-BAF276A7CE7C}
01/30/19 14:26:34:873 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Build Version - 1.15.0.68
01/30/19 14:26:34:873 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Logging Level verbosity Set  to 4
01/30/19 14:26:34:873 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | CustomAction Parameters obtained...
01/30/19 14:26:34:873 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 |  optXMLPath :: C:\Users\Test\AppData\Local\Temp\{0341C0B2-FEEC-45E6-9F98-8B1129103F83}\\{4D825F99-5FF7-4EA5-BEB2-BAF276A7CE7C}
01/30/19 14:26:34:873 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 |  setupBasePath :: C:\Users\Test\Desktop\Build\
01/30/19 14:26:34:873 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 |  installDirPath ::
01/30/19 14:26:34:873 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 |  installLang ::
01/30/19 14:26:34:873 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Initializing Custom Action Data from parameters
01/30/19 14:26:34:873 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Provisioning Tool path is (C:\Users\Test\AppData\Local\Temp\{0341C0B2-FEEC-45E6-9F98-8B1129103F83}\\{ACD8F683-6888-4426-AF7D-18E7C246AF6D}).
01/30/19 14:26:34:873 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Preconditioning Tool path is (C:\Users\Test\AppData\Local\Temp\{0341C0B2-FEEC-45E6-9F98-8B1129103F83}\\{4A722D49-18B6-438D-BD45-0BD6277E217D}).
01/30/19 14:26:34:874 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Starting to run the custom action for install mode
01/30/19 14:26:34:874 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | STEP 1: Starting to parse Option XML.
01/30/19 14:26:34:897 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Latest AAM version with the package is (4.7.0.400)...
01/30/19 14:26:34:898 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Install language fallback contains following languages :
01/30/19 14:26:34:898 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 |     (de_DE)
01/30/19 14:26:34:898 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Self-Update BootStrapper Relative Path doesn't exist.
01/30/19 14:26:34:898 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Failure in getting Self-Update Folder Path.
01/30/19 14:26:34:899 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | RemoteUpdateManager deploy Path doesn't exist.
01/30/19 14:26:34:899 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | No of updates found (0).
01/30/19 14:26:34:899 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | No of HD products found (4).
01/30/19 14:26:34:904 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Failed to get value for conflicting processes...
01/30/19 14:26:34:904 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Failed to parse the conflictProcessInfo for HD media (COSY4.1.0)...
01/30/19 14:26:34:904 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | The media info tag marked for auto-install (COSY) (4.1.0)
01/30/19 14:26:34:907 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Failed to get value for conflicting processes...
01/30/19 14:26:34:907 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Failed to parse the conflictProcessInfo for HD media (LIBS2.15)...
01/30/19 14:26:34:907 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | The media info tag marked for auto-install (LIBS) (2.15)
01/30/19 14:26:34:909 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Failed to get value for conflicting processes...
01/30/19 14:26:34:909 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Failed to parse the conflictProcessInfo for HD media (CCXP2.2.1)...
01/30/19 14:26:34:909 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | The media info tag marked for auto-install (CCXP) (2.2.1)
01/30/19 14:26:34:914 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Custom deployment path doesnt exist in options XML
01/30/19 14:26:34:922 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Failed to find Royalty Bearing attribute info.
01/30/19 14:26:34:922 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Found the AppsPanel attribute info (false)
01/30/19 14:26:34:922 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Found the AdminPrivilege attribute info (false)
01/30/19 14:26:34:922 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Number of Medias found = 0

01/30/19 14:26:34:922 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Deployment Manager is running in Install Mode.
01/30/19 14:26:34:923 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | STEP 2: Starting to launch ASU AAM.
01/30/19 14:26:34:923 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Bootstrapper launch location is :: C:\Users\Test\Desktop\Build\ASU\Set-up.dat
01/30/19 14:26:35:244 | [INFO] |  | ASU | OPM | OPM |  |  | 2036 | Build Version - 10.0.0.99
01/30/19 14:26:35:244 | [INFO] |  | ASU | OPM | OPM |  |  | 2036 | Logging Level verbosity Set  to 4
01/30/19 14:26:35:330 | [WARN] |  | ASU | OPM | OPM |  |  | 2036 | Failed in key1 generation
01/30/19 14:26:35:339 | [WARN] |  | ASU | OPM | OPM |  |  | 2036 | Failed in key1 generation
01/30/19 14:26:35:339 | [WARN] |  | ASU | OPM | CryptEngine |  |  | 2036 | Failed in key1 generation
01/30/19 14:26:35:407 | [WARN] |  | ASU | OPM | OPM |  |  | 2036 | Failed in key3List generation
01/30/19 14:26:35:407 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 2036 | Failed in key3List generation
01/30/19 14:26:35:407 | [INFO] |  | ASU | OPM | OPM |  |  | 2036 | _opm_handle_OPDReturnedStatus called with opdStatus as:0
01/30/19 14:26:35:407 | [INFO] |  | ASU | OPM | OPM |  |  | 2036 | No Record found for the input fields in opm_getValueForKey
01/30/19 14:26:40:521 | [INFO] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 2308 | Build Version - 10.0.0.49
01/30/19 14:26:40:522 | [INFO] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 2308 | Logging Level verbosity Set  to 4
01/30/19 14:26:40:522 | [INFO] |  | ASU | AAMCustomHook |  |  | CommandLineParser | 2308 | Parsing the command line provided. Number of command line arguments is 3
01/30/19 14:26:40:530 | [INFO] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 2308 | Updater Inventory location: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\UWA\updaterinventory.dll'
01/30/19 14:26:40:535 | [INFO] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 2308 | Going to create or update inventory
01/30/19 14:26:40:578 | [INFO] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 2308 | Successfully created or updated updater inventory
01/30/19 14:27:13:704 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Build Version - 1.15.0.68
01/30/19 14:27:13:704 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Logging Level verbosity Set  to 4
01/30/19 14:27:13:705 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | The return code from the Bootstrapper Process is (0).
01/30/19 14:27:13:707 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Created file with ACC Panel Masked C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\ServiceConfig.xml
01/30/19 14:27:13:707 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Starting apply CCP ASU.
01/30/19 14:27:13:707 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Bootstrapper launch location is :: C:\Users\Test\Desktop\Build\ASU2\Set-up.dat
01/30/19 14:27:13:708 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Build Version - 1.15.0.68
01/30/19 14:27:13:708 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Logging Level verbosity Set  to 4
01/30/19 14:27:13:708 | [FATAL] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Failed to launch the Bootstrapper process.Stopping the installation process.
01/30/19 14:27:13:708 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | CCP ASU installation failed with ErrorCode (81). Ignoring this ASU failure.
01/30/19 14:27:13:709 | [INFO] |  | ASU | DeploymentManager | AAMEEUtilities |  |  | 3508 | Skipping custom installs, either path does not exist or not directory (C:\Users\Test\Desktop\Build\pre)
01/30/19 14:27:13:862 | [INFO] |  | ASU | DeploymentManager | HDPIMWrapper |  |  | 3508 | Conflict processes not running or killed successfully ...
01/30/19 14:27:13:873 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Failed to find the pdb database.
01/30/19 14:27:13:873 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Failed to get the local payload database handle.
01/30/19 14:27:17:093 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Build Version - 1.15.0.68
01/30/19 14:27:17:093 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Logging Level verbosity Set  to 4
01/30/19 14:27:17:093 | [FATAL] |  | ASU | DeploymentManager | HDPIMWrapper |  |  | 3508 | The HDPIM Setup Process return code is (195).Stopping the installation process.
01/30/19 14:27:17:093 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Product Media (LTRM, 8.1) installation failed ...
01/30/19 14:27:17:093 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | No Conflict Process defined, skipping the conflict file creation ...
01/30/19 14:27:37:866 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Build Version - 1.15.0.68
01/30/19 14:27:37:866 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Logging Level verbosity Set  to 4
01/30/19 14:27:37:866 | [INFO] |  | ASU | DeploymentManager | HDPIMWrapper |  |  | 3508 | The return code from the HDPIM Setup Process is (0). Successfully installed.
01/30/19 14:27:37:866 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Product Media (CCXP, 2.2.1) successfully installed ...
01/30/19 14:27:37:866 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Starting to launch Provisioning Tool for EULA suppression ...
01/30/19 14:27:37:868 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Provisioning tool launch location is :: C:\Users\Test\AppData\Local\Temp\{0341C0B2-FEEC-45E6-9F98-8B1129103F83}\\{ACD8F683-6888-4426-AF7D-18E7C246AF6D}
01/30/19 14:27:37:869 | [INFO] |  | ASU | DeploymentManager | AAMEEUtilities |  |  | 3508 | Path to Process :C:\Users\Test\AppData\Local\Temp\{0341C0B2-FEEC-45E6-9F98-8B1129103F83}\\{ACD8F683-6888-4426-AF7D-18E7C246AF6D} Process Directory :C:\Users\Test\AppData\Local\Temp\{0341C0B2-FEEC-45E6-9F98-8B1129103F83} arguments being passed :"C:\Users\Test\AppData\Local\Temp\{0341C0B2-FEEC-45E6-9F98-8B1129103F83}\\{ACD8F683-6888-4426-AF7D-18E7C246AF6D}" --tool=EULA --leid= --eulasuppress
01/30/19 14:27:38:066 | [INFO] |  | ASU | DeploymentManager | AAMEEUtilities |  |  | 3508 | Process creation completed.
01/30/19 14:27:38:066 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | The return Code from Provisioning Tool (1).
01/30/19 14:27:38:066 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Provisioning Tool has failed to suppress EULA for the product.
01/30/19 14:27:38:066 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | No Conflict Process defined, skipping the conflict file creation ...
01/30/19 14:27:47:536 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Build Version - 1.15.0.68
01/30/19 14:27:47:536 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Logging Level verbosity Set  to 4
01/30/19 14:27:47:536 | [INFO] |  | ASU | DeploymentManager | HDPIMWrapper |  |  | 3508 | The return code from the HDPIM Setup Process is (0). Successfully installed.
01/30/19 14:27:47:536 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Product Media (COSY, 4.1.0) successfully installed ...
01/30/19 14:27:47:536 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Starting to launch Provisioning Tool for EULA suppression ...
01/30/19 14:27:47:536 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Provisioning tool launch location is :: C:\Users\Test\AppData\Local\Temp\{0341C0B2-FEEC-45E6-9F98-8B1129103F83}\\{ACD8F683-6888-4426-AF7D-18E7C246AF6D}
01/30/19 14:27:47:536 | [INFO] |  | ASU | DeploymentManager | AAMEEUtilities |  |  | 3508 | Path to Process :C:\Users\Test\AppData\Local\Temp\{0341C0B2-FEEC-45E6-9F98-8B1129103F83}\\{ACD8F683-6888-4426-AF7D-18E7C246AF6D} Process Directory :C:\Users\Test\AppData\Local\Temp\{0341C0B2-FEEC-45E6-9F98-8B1129103F83} arguments being passed :"C:\Users\Test\AppData\Local\Temp\{0341C0B2-FEEC-45E6-9F98-8B1129103F83}\\{ACD8F683-6888-4426-AF7D-18E7C246AF6D}" --tool=EULA --leid=V7{}CoreSync-2.4.1-Win-GM --eulasuppress
01/30/19 14:27:47:584 | [INFO] |  | ASU | DeploymentManager | AAMEEUtilities |  |  | 3508 | Process creation completed.
01/30/19 14:27:47:584 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | The return Code from Provisioning Tool (6).
01/30/19 14:27:47:584 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Provisioning Tool has failed to suppress EULA for the product.
01/30/19 14:27:47:584 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | No Conflict Process defined, skipping the conflict file creation ...
01/30/19 14:28:13:276 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Build Version - 1.15.0.68
01/30/19 14:28:13:276 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Logging Level verbosity Set  to 4
01/30/19 14:28:13:276 | [INFO] |  | ASU | DeploymentManager | HDPIMWrapper |  |  | 3508 | The return code from the HDPIM Setup Process is (0). Successfully installed.
01/30/19 14:28:13:276 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Product Media (LIBS, 2.15) successfully installed ...
01/30/19 14:28:13:276 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Starting to launch Provisioning Tool for EULA suppression ...
01/30/19 14:28:13:276 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Provisioning tool launch location is :: C:\Users\Test\AppData\Local\Temp\{0341C0B2-FEEC-45E6-9F98-8B1129103F83}\\{ACD8F683-6888-4426-AF7D-18E7C246AF6D}
01/30/19 14:28:13:277 | [INFO] |  | ASU | DeploymentManager | AAMEEUtilities |  |  | 3508 | Path to Process :C:\Users\Test\AppData\Local\Temp\{0341C0B2-FEEC-45E6-9F98-8B1129103F83}\\{ACD8F683-6888-4426-AF7D-18E7C246AF6D} Process Directory :C:\Users\Test\AppData\Local\Temp\{0341C0B2-FEEC-45E6-9F98-8B1129103F83} arguments being passed :"C:\Users\Test\AppData\Local\Temp\{0341C0B2-FEEC-45E6-9F98-8B1129103F83}\\{ACD8F683-6888-4426-AF7D-18E7C246AF6D}" --tool=EULA --leid= --eulasuppress
01/30/19 14:28:13:335 | [INFO] |  | ASU | DeploymentManager | AAMEEUtilities |  |  | 3508 | Process creation completed.
01/30/19 14:28:13:335 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | The return Code from Provisioning Tool (1).
01/30/19 14:28:13:335 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Provisioning Tool has failed to suppress EULA for the product.
01/30/19 14:28:13:338 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Starting to clean the partially installed payloads.
01/30/19 14:28:13:363 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | No payloads are required to be cleaned up. So Adobe Installer is not invoked.
01/30/19 14:28:13:371 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Skipping Product Media (LTRM, 8.1) uninstallation, product not installed ...
01/30/19 14:28:13:421 | [INFO] |  | ASU | OPM | OPM |  |  | 3508 | Build Version - 10.0.0.130
01/30/19 14:28:13:421 | [INFO] |  | ASU | OPM | OPM |  |  | 3508 | Logging Level verbosity Set  to 4
01/30/19 14:28:13:436 | [INFO] |  | ASU | OPM | OPM |  |  | 3508 | Schema version and schema compatibility version are same or greater than current

01/30/19 14:28:13:462 | [WARN] |  | ASU | OPM | OPM |  |  | 3508 | Failed in key1 generation
01/30/19 14:28:13:474 | [WARN] |  | ASU | OPM | OPM |  |  | 3508 | Failed in key1 generation
01/30/19 14:28:13:474 | [WARN] |  | ASU | OPM | CryptEngine |  |  | 3508 | Failed in key1 generation
01/30/19 14:28:13:517 | [WARN] |  | ASU | OPM | OPM |  |  | 3508 | Failed in key3List generation
01/30/19 14:28:13:517 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 3508 | Failed in key3List generation
01/30/19 14:28:13:518 | [INFO] |  | ASU | OPM | OPM |  |  | 3508 | _opm_handle_OPDReturnedStatus called with opdStatus as:0
01/30/19 14:28:13:518 | [INFO] |  | ASU | OPM | OPM |  |  | 3508 | No Record found for the input fields in opm_getValueForKey
01/30/19 14:28:13:631 | [INFO] |  | ASU | DeploymentManager | AAMEEUtilities |  |  | 3508 | The output of process received  in execWithOutput :
Microsoft Windows [Version 10.0.14393]

01/30/19 14:28:13:639 | [INFO] |  | ASU | DeploymentManager |  |  |  | 3508 | Event Guid generated is: '2f345845-d78f-4e66-98d6-cd8de42c2fb6'
01/30/19 14:28:13:657 | [INFO] |  | ASU | DeploymentManager |  |  | HTTPConnector | 3508 | GetIEProxyInfo - Failed to get proxy for the url, error:12180
01/30/19 14:28:13:672 | [INFO] |  | ASU | DeploymentManager |  |  | HTTPConnector | 3508 | The http request returned HTTP_Status:0 HttpCommunicator error:178
01/30/19 14:28:13:673 | [ERROR] |  | ASU | DeploymentManager |  |  |  | 3508 | SendEvent failed. HTTPConnectorResponse is : 178
01/30/19 14:28:13:673 | [INFO] |  | ASU | DeploymentManager |  |  |  | 3508 | Waiting for the async thread to get the task completed
01/30/19 14:28:13:673 | [INFO] |  | ASU | DeploymentManager |  |  |  | 4904 | Async thread is completed. Now exiting from function.
01/30/19 14:28:13:721 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | The install workflow is terminating.
01/30/19 14:28:17:268 | [INFO] |  | ASU | MSIInvoker | AAMEEUtilities |  |  | 3496 | Process creation completed.
01/30/19 14:28:17:268 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3496 |  The return Code from Create Process (1603).

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Adobe Lightroom Classic CC 2019 - Installed failed

New Here ,
Jan 30, 2019

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Hello everybody

I wanted to install a new package (just generated in Admin Console) on a client (Windows 10 LTSR).  Unfortunately, an installation error appears relatively quickly.

Does anyone have an idea or tip?

Best regards

Here is the log file:

01/30/19 14:26:22:278 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3496 | Build Version - 1.15.0.68
01/30/19 14:26:22:278 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3496 | Logging Level verbosity Set  to 4
01/30/19 14:26:22:362 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3496 | Successfully fetched the optionXML content from MSI database ...
01/30/19 14:26:22:423 | [INFO] |  | ASU | MSIInvoker | AAMEEUtilities |  |  | 3496 | Path to Process :C:\Windows\system32\msiexec.exe Process Directory :C:\Windows\system32 arguments being passed : /i "C:\Users\Test\Desktop\Build\Adobe Lightroom Classic CC 2019 x64.msi" /qn
01/30/19 14:26:25:061 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4108 | Build Version - 1.15.0.68
01/30/19 14:26:25:061 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4108 | Logging Level verbosity Set  to 4
01/30/19 14:26:25:061 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4108 | Executing immediate custom action for install mode.
01/30/19 14:26:25:061 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4108 | The CustomActionData string is : mode=install;sourceDir=C:\Users\Test\Desktop\Build\;installDir=;origDB=C:\Users\Test\Desktop\Build\Adobe Lightroom Classic CC 2019 x64.msi;installLang=
01/30/19 14:26:25:062 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4108 | Successfully executed the immediate custom action for install mode .
01/30/19 14:26:34:652 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Build Version - 1.15.0.68
01/30/19 14:26:34:652 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Logging Level verbosity Set  to 4
01/30/19 14:26:34:652 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Executing the deferred custom action.
01/30/19 14:26:34:657 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Obtained the following as CustomActionData
01/30/19 14:26:34:657 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | (mode=install;sourceDir=C:\Users\Test\Desktop\Build\;installDir=;origDB=C:\Users\Test\Desktop\Build\Adobe Lightroom Classic CC 2019 x64.msi;installLang=)
01/30/19 14:26:34:657 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | (mode=install;sourceDir=C:\Users\Test\Desktop\Build\;installDir=;origDB=C:\Users\Test\Desktop\Build\Adobe Lightroom Classic CC 2019 x64.msi;installLang=)
01/30/19 14:26:34:657 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Original database path is : C:\Users\Test\Desktop\Build\Adobe Lightroom Classic CC 2019 x64.msi
01/30/19 14:26:34:672 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | OptionXML saved at location :: C:\Users\Test\AppData\Local\Temp\{0341C0B2-FEEC-45E6-9F98-8B1129103F83}\\{4D825F99-5FF7-4EA5-BEB2-BAF276A7CE7C}
01/30/19 14:26:34:873 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Build Version - 1.15.0.68
01/30/19 14:26:34:873 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Logging Level verbosity Set  to 4
01/30/19 14:26:34:873 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | CustomAction Parameters obtained...
01/30/19 14:26:34:873 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 |  optXMLPath :: C:\Users\Test\AppData\Local\Temp\{0341C0B2-FEEC-45E6-9F98-8B1129103F83}\\{4D825F99-5FF7-4EA5-BEB2-BAF276A7CE7C}
01/30/19 14:26:34:873 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 |  setupBasePath :: C:\Users\Test\Desktop\Build\
01/30/19 14:26:34:873 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 |  installDirPath ::
01/30/19 14:26:34:873 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 |  installLang ::
01/30/19 14:26:34:873 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Initializing Custom Action Data from parameters
01/30/19 14:26:34:873 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Provisioning Tool path is (C:\Users\Test\AppData\Local\Temp\{0341C0B2-FEEC-45E6-9F98-8B1129103F83}\\{ACD8F683-6888-4426-AF7D-18E7C246AF6D}).
01/30/19 14:26:34:873 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Preconditioning Tool path is (C:\Users\Test\AppData\Local\Temp\{0341C0B2-FEEC-45E6-9F98-8B1129103F83}\\{4A722D49-18B6-438D-BD45-0BD6277E217D}).
01/30/19 14:26:34:874 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Starting to run the custom action for install mode
01/30/19 14:26:34:874 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | STEP 1: Starting to parse Option XML.
01/30/19 14:26:34:897 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Latest AAM version with the package is (4.7.0.400)...
01/30/19 14:26:34:898 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Install language fallback contains following languages :
01/30/19 14:26:34:898 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 |     (de_DE)
01/30/19 14:26:34:898 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Self-Update BootStrapper Relative Path doesn't exist.
01/30/19 14:26:34:898 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Failure in getting Self-Update Folder Path.
01/30/19 14:26:34:899 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | RemoteUpdateManager deploy Path doesn't exist.
01/30/19 14:26:34:899 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | No of updates found (0).
01/30/19 14:26:34:899 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | No of HD products found (4).
01/30/19 14:26:34:904 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Failed to get value for conflicting processes...
01/30/19 14:26:34:904 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Failed to parse the conflictProcessInfo for HD media (COSY4.1.0)...
01/30/19 14:26:34:904 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | The media info tag marked for auto-install (COSY) (4.1.0)
01/30/19 14:26:34:907 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Failed to get value for conflicting processes...
01/30/19 14:26:34:907 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Failed to parse the conflictProcessInfo for HD media (LIBS2.15)...
01/30/19 14:26:34:907 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | The media info tag marked for auto-install (LIBS) (2.15)
01/30/19 14:26:34:909 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Failed to get value for conflicting processes...
01/30/19 14:26:34:909 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Failed to parse the conflictProcessInfo for HD media (CCXP2.2.1)...
01/30/19 14:26:34:909 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | The media info tag marked for auto-install (CCXP) (2.2.1)
01/30/19 14:26:34:914 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Custom deployment path doesnt exist in options XML
01/30/19 14:26:34:922 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Failed to find Royalty Bearing attribute info.
01/30/19 14:26:34:922 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Found the AppsPanel attribute info (false)
01/30/19 14:26:34:922 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Found the AdminPrivilege attribute info (false)
01/30/19 14:26:34:922 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Number of Medias found = 0

01/30/19 14:26:34:922 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Deployment Manager is running in Install Mode.
01/30/19 14:26:34:923 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | STEP 2: Starting to launch ASU AAM.
01/30/19 14:26:34:923 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Bootstrapper launch location is :: C:\Users\Test\Desktop\Build\ASU\Set-up.dat
01/30/19 14:26:35:244 | [INFO] |  | ASU | OPM | OPM |  |  | 2036 | Build Version - 10.0.0.99
01/30/19 14:26:35:244 | [INFO] |  | ASU | OPM | OPM |  |  | 2036 | Logging Level verbosity Set  to 4
01/30/19 14:26:35:330 | [WARN] |  | ASU | OPM | OPM |  |  | 2036 | Failed in key1 generation
01/30/19 14:26:35:339 | [WARN] |  | ASU | OPM | OPM |  |  | 2036 | Failed in key1 generation
01/30/19 14:26:35:339 | [WARN] |  | ASU | OPM | CryptEngine |  |  | 2036 | Failed in key1 generation
01/30/19 14:26:35:407 | [WARN] |  | ASU | OPM | OPM |  |  | 2036 | Failed in key3List generation
01/30/19 14:26:35:407 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 2036 | Failed in key3List generation
01/30/19 14:26:35:407 | [INFO] |  | ASU | OPM | OPM |  |  | 2036 | _opm_handle_OPDReturnedStatus called with opdStatus as:0
01/30/19 14:26:35:407 | [INFO] |  | ASU | OPM | OPM |  |  | 2036 | No Record found for the input fields in opm_getValueForKey
01/30/19 14:26:40:521 | [INFO] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 2308 | Build Version - 10.0.0.49
01/30/19 14:26:40:522 | [INFO] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 2308 | Logging Level verbosity Set  to 4
01/30/19 14:26:40:522 | [INFO] |  | ASU | AAMCustomHook |  |  | CommandLineParser | 2308 | Parsing the command line provided. Number of command line arguments is 3
01/30/19 14:26:40:530 | [INFO] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 2308 | Updater Inventory location: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\UWA\updaterinventory.dll'
01/30/19 14:26:40:535 | [INFO] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 2308 | Going to create or update inventory
01/30/19 14:26:40:578 | [INFO] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 2308 | Successfully created or updated updater inventory
01/30/19 14:27:13:704 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Build Version - 1.15.0.68
01/30/19 14:27:13:704 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Logging Level verbosity Set  to 4
01/30/19 14:27:13:705 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | The return code from the Bootstrapper Process is (0).
01/30/19 14:27:13:707 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Created file with ACC Panel Masked C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\ServiceConfig.xml
01/30/19 14:27:13:707 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Starting apply CCP ASU.
01/30/19 14:27:13:707 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Bootstrapper launch location is :: C:\Users\Test\Desktop\Build\ASU2\Set-up.dat
01/30/19 14:27:13:708 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Build Version - 1.15.0.68
01/30/19 14:27:13:708 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Logging Level verbosity Set  to 4
01/30/19 14:27:13:708 | [FATAL] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Failed to launch the Bootstrapper process.Stopping the installation process.
01/30/19 14:27:13:708 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | CCP ASU installation failed with ErrorCode (81). Ignoring this ASU failure.
01/30/19 14:27:13:709 | [INFO] |  | ASU | DeploymentManager | AAMEEUtilities |  |  | 3508 | Skipping custom installs, either path does not exist or not directory (C:\Users\Test\Desktop\Build\pre)
01/30/19 14:27:13:862 | [INFO] |  | ASU | DeploymentManager | HDPIMWrapper |  |  | 3508 | Conflict processes not running or killed successfully ...
01/30/19 14:27:13:873 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Failed to find the pdb database.
01/30/19 14:27:13:873 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Failed to get the local payload database handle.
01/30/19 14:27:17:093 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Build Version - 1.15.0.68
01/30/19 14:27:17:093 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Logging Level verbosity Set  to 4
01/30/19 14:27:17:093 | [FATAL] |  | ASU | DeploymentManager | HDPIMWrapper |  |  | 3508 | The HDPIM Setup Process return code is (195).Stopping the installation process.
01/30/19 14:27:17:093 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Product Media (LTRM, 8.1) installation failed ...
01/30/19 14:27:17:093 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | No Conflict Process defined, skipping the conflict file creation ...
01/30/19 14:27:37:866 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Build Version - 1.15.0.68
01/30/19 14:27:37:866 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Logging Level verbosity Set  to 4
01/30/19 14:27:37:866 | [INFO] |  | ASU | DeploymentManager | HDPIMWrapper |  |  | 3508 | The return code from the HDPIM Setup Process is (0). Successfully installed.
01/30/19 14:27:37:866 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Product Media (CCXP, 2.2.1) successfully installed ...
01/30/19 14:27:37:866 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Starting to launch Provisioning Tool for EULA suppression ...
01/30/19 14:27:37:868 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Provisioning tool launch location is :: C:\Users\Test\AppData\Local\Temp\{0341C0B2-FEEC-45E6-9F98-8B1129103F83}\\{ACD8F683-6888-4426-AF7D-18E7C246AF6D}
01/30/19 14:27:37:869 | [INFO] |  | ASU | DeploymentManager | AAMEEUtilities |  |  | 3508 | Path to Process :C:\Users\Test\AppData\Local\Temp\{0341C0B2-FEEC-45E6-9F98-8B1129103F83}\\{ACD8F683-6888-4426-AF7D-18E7C246AF6D} Process Directory :C:\Users\Test\AppData\Local\Temp\{0341C0B2-FEEC-45E6-9F98-8B1129103F83} arguments being passed :"C:\Users\Test\AppData\Local\Temp\{0341C0B2-FEEC-45E6-9F98-8B1129103F83}\\{ACD8F683-6888-4426-AF7D-18E7C246AF6D}" --tool=EULA --leid= --eulasuppress
01/30/19 14:27:38:066 | [INFO] |  | ASU | DeploymentManager | AAMEEUtilities |  |  | 3508 | Process creation completed.
01/30/19 14:27:38:066 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | The return Code from Provisioning Tool (1).
01/30/19 14:27:38:066 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Provisioning Tool has failed to suppress EULA for the product.
01/30/19 14:27:38:066 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | No Conflict Process defined, skipping the conflict file creation ...
01/30/19 14:27:47:536 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Build Version - 1.15.0.68
01/30/19 14:27:47:536 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Logging Level verbosity Set  to 4
01/30/19 14:27:47:536 | [INFO] |  | ASU | DeploymentManager | HDPIMWrapper |  |  | 3508 | The return code from the HDPIM Setup Process is (0). Successfully installed.
01/30/19 14:27:47:536 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Product Media (COSY, 4.1.0) successfully installed ...
01/30/19 14:27:47:536 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Starting to launch Provisioning Tool for EULA suppression ...
01/30/19 14:27:47:536 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Provisioning tool launch location is :: C:\Users\Test\AppData\Local\Temp\{0341C0B2-FEEC-45E6-9F98-8B1129103F83}\\{ACD8F683-6888-4426-AF7D-18E7C246AF6D}
01/30/19 14:27:47:536 | [INFO] |  | ASU | DeploymentManager | AAMEEUtilities |  |  | 3508 | Path to Process :C:\Users\Test\AppData\Local\Temp\{0341C0B2-FEEC-45E6-9F98-8B1129103F83}\\{ACD8F683-6888-4426-AF7D-18E7C246AF6D} Process Directory :C:\Users\Test\AppData\Local\Temp\{0341C0B2-FEEC-45E6-9F98-8B1129103F83} arguments being passed :"C:\Users\Test\AppData\Local\Temp\{0341C0B2-FEEC-45E6-9F98-8B1129103F83}\\{ACD8F683-6888-4426-AF7D-18E7C246AF6D}" --tool=EULA --leid=V7{}CoreSync-2.4.1-Win-GM --eulasuppress
01/30/19 14:27:47:584 | [INFO] |  | ASU | DeploymentManager | AAMEEUtilities |  |  | 3508 | Process creation completed.
01/30/19 14:27:47:584 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | The return Code from Provisioning Tool (6).
01/30/19 14:27:47:584 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Provisioning Tool has failed to suppress EULA for the product.
01/30/19 14:27:47:584 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | No Conflict Process defined, skipping the conflict file creation ...
01/30/19 14:28:13:276 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Build Version - 1.15.0.68
01/30/19 14:28:13:276 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Logging Level verbosity Set  to 4
01/30/19 14:28:13:276 | [INFO] |  | ASU | DeploymentManager | HDPIMWrapper |  |  | 3508 | The return code from the HDPIM Setup Process is (0). Successfully installed.
01/30/19 14:28:13:276 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Product Media (LIBS, 2.15) successfully installed ...
01/30/19 14:28:13:276 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Starting to launch Provisioning Tool for EULA suppression ...
01/30/19 14:28:13:276 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Provisioning tool launch location is :: C:\Users\Test\AppData\Local\Temp\{0341C0B2-FEEC-45E6-9F98-8B1129103F83}\\{ACD8F683-6888-4426-AF7D-18E7C246AF6D}
01/30/19 14:28:13:277 | [INFO] |  | ASU | DeploymentManager | AAMEEUtilities |  |  | 3508 | Path to Process :C:\Users\Test\AppData\Local\Temp\{0341C0B2-FEEC-45E6-9F98-8B1129103F83}\\{ACD8F683-6888-4426-AF7D-18E7C246AF6D} Process Directory :C:\Users\Test\AppData\Local\Temp\{0341C0B2-FEEC-45E6-9F98-8B1129103F83} arguments being passed :"C:\Users\Test\AppData\Local\Temp\{0341C0B2-FEEC-45E6-9F98-8B1129103F83}\\{ACD8F683-6888-4426-AF7D-18E7C246AF6D}" --tool=EULA --leid= --eulasuppress
01/30/19 14:28:13:335 | [INFO] |  | ASU | DeploymentManager | AAMEEUtilities |  |  | 3508 | Process creation completed.
01/30/19 14:28:13:335 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | The return Code from Provisioning Tool (1).
01/30/19 14:28:13:335 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Provisioning Tool has failed to suppress EULA for the product.
01/30/19 14:28:13:338 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Starting to clean the partially installed payloads.
01/30/19 14:28:13:363 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | No payloads are required to be cleaned up. So Adobe Installer is not invoked.
01/30/19 14:28:13:371 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | Skipping Product Media (LTRM, 8.1) uninstallation, product not installed ...
01/30/19 14:28:13:421 | [INFO] |  | ASU | OPM | OPM |  |  | 3508 | Build Version - 10.0.0.130
01/30/19 14:28:13:421 | [INFO] |  | ASU | OPM | OPM |  |  | 3508 | Logging Level verbosity Set  to 4
01/30/19 14:28:13:436 | [INFO] |  | ASU | OPM | OPM |  |  | 3508 | Schema version and schema compatibility version are same or greater than current

01/30/19 14:28:13:462 | [WARN] |  | ASU | OPM | OPM |  |  | 3508 | Failed in key1 generation
01/30/19 14:28:13:474 | [WARN] |  | ASU | OPM | OPM |  |  | 3508 | Failed in key1 generation
01/30/19 14:28:13:474 | [WARN] |  | ASU | OPM | CryptEngine |  |  | 3508 | Failed in key1 generation
01/30/19 14:28:13:517 | [WARN] |  | ASU | OPM | OPM |  |  | 3508 | Failed in key3List generation
01/30/19 14:28:13:517 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 3508 | Failed in key3List generation
01/30/19 14:28:13:518 | [INFO] |  | ASU | OPM | OPM |  |  | 3508 | _opm_handle_OPDReturnedStatus called with opdStatus as:0
01/30/19 14:28:13:518 | [INFO] |  | ASU | OPM | OPM |  |  | 3508 | No Record found for the input fields in opm_getValueForKey
01/30/19 14:28:13:631 | [INFO] |  | ASU | DeploymentManager | AAMEEUtilities |  |  | 3508 | The output of process received  in execWithOutput :
Microsoft Windows [Version 10.0.14393]

01/30/19 14:28:13:639 | [INFO] |  | ASU | DeploymentManager |  |  |  | 3508 | Event Guid generated is: '2f345845-d78f-4e66-98d6-cd8de42c2fb6'
01/30/19 14:28:13:657 | [INFO] |  | ASU | DeploymentManager |  |  | HTTPConnector | 3508 | GetIEProxyInfo - Failed to get proxy for the url, error:12180
01/30/19 14:28:13:672 | [INFO] |  | ASU | DeploymentManager |  |  | HTTPConnector | 3508 | The http request returned HTTP_Status:0 HttpCommunicator error:178
01/30/19 14:28:13:673 | [ERROR] |  | ASU | DeploymentManager |  |  |  | 3508 | SendEvent failed. HTTPConnectorResponse is : 178
01/30/19 14:28:13:673 | [INFO] |  | ASU | DeploymentManager |  |  |  | 3508 | Waiting for the async thread to get the task completed
01/30/19 14:28:13:673 | [INFO] |  | ASU | DeploymentManager |  |  |  | 4904 | Async thread is completed. Now exiting from function.
01/30/19 14:28:13:721 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3508 | The install workflow is terminating.
01/30/19 14:28:17:268 | [INFO] |  | ASU | MSIInvoker | AAMEEUtilities |  |  | 3496 | Process creation completed.
01/30/19 14:28:17:268 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3496 |  The return Code from Create Process (1603).

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Jan 30, 2019 0
Adobe Employee ,
Jan 30, 2019

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Hi,

The HDPIM Setup Process return code is (195)

This indicates the system requirements are not met.

Note that this version of Lightroom is not supported on Windows 8.1, Windows 10 versions 1511 and 1607.

Lightroom Classic CC system requirements

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Jan 30, 2019 0
New Here ,
Jan 30, 2019

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Hi,

Thanks for your Information.

When I install Adobe Creative Cloud 2019 on a Windows Server 2016, I also get an error message.  The 2018 version can be installed properly.

Can someone possibly help me there?

01/30/19 11:57:01:049 | [FATAL] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3692 | Failed to launch the Bootstrapper process.Stopping the installation process.

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Jan 30, 2019 0
Adobe Employee ,
Jan 30, 2019

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With the October 2018 release of Creative Cloud, support for older operating systems (Win 7, 8.1, 10 v1511 and v1607 and MAC OS 10.11) was removed, requiring installation on a minimum of Windows 10 (Version 1709 or later), macOS version 10.12 (Sierra), and in the case of Microsoft Windows Server, version v. 1703-1809.

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Jan 30, 2019 0
New Here ,
Jan 30, 2019

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And now?  What is there for possibilities?

We have a Windows Server 2016 with Citrix in use and can not just switch to another OS.  According to Microsoft, Windows Server 2016 is a version 1607 ...

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Jan 30, 2019 0
Adobe Employee ,
Jan 30, 2019

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The current plan is that at the release of their next patch or dot release, all Creative Cloud applications with the exception of XD will allow installation on Windows 10 v.1607, and it’s equivalent Windows Server version, or higher. 

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Jan 30, 2019 0
New Here ,
Jan 30, 2019

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And when should this be about in time?

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Jan 30, 2019 0
New Here ,
Jan 30, 2019

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The licenses have already been migrated.  If I can not switch to the latest version, is it still possible for me to create a package with Creative Cloud Packager?

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Jan 30, 2019 0
Adobe Employee ,
Jan 31, 2019

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Hi,

Yes you can make a package with CCP for all versions up to CC2018.

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Jan 31, 2019 0
New Here ,
Feb 06, 2019

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Although I could create the packet but on the servers I can not activate it now.  Thus, the user can not use the programs (especially Acrobat).

Thus, it is no longer usable.  Costs a lot of money, but can not be used now.  And this only because Windows Server 2016 is no longer supported.

Can the license migration be reversed?

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Feb 06, 2019 0
New Here ,
Feb 06, 2019

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or which options are available to me now?  Switching to Windows Server 2019 is not possible!

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Feb 06, 2019 0
Adobe Employee ,
Feb 06, 2019

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I'm not sure what you mean by "cannot activate it"

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Feb 06, 2019 0
New Here ,
Feb 06, 2019

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When I start the Adobe Acrobat DC, I get after a few seconds a login mask to Adobe.  If I then log in with the well-known login data, then I would now have a 7-day trial.

Adobe Acrobat DC.PNG

I can't open a pdf-files...

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Feb 06, 2019 0
Adobe Employee ,
Feb 06, 2019

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Hi,

So, you are using Shared Device Licenses?

Are you blocking any network endpoints? Adobe Creative Cloud Network Endpoints

Why is this installed on a server and not a supported OS? Are you using Citrix? WTS? Technical support boundaries for virtualized or server-based environments

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Feb 06, 2019 0
New Here ,
Feb 06, 2019

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Exactly, shared device licenses are used.  The product has been operated this way for 10 years.  For performance reasons, we use Citrix with Windows Server 2016 (XenApp).  This is also supported according to Adobe!

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Feb 06, 2019 0
Adobe Employee ,
Feb 07, 2019

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For Acrobat, yes this is supported.

Can you check if you install SDL on a desktop machine if you face the same problem. This will help us narrow down the issue.

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Feb 07, 2019 0
New Here ,
Feb 07, 2019

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Sorry, what is SDL?

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Feb 07, 2019 0
Adobe Employee ,
Feb 07, 2019

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Shared Device Licensing.

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Feb 07, 2019 0
New Here ,
Feb 12, 2019

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You have write:

The current plan is that at the release of their next patch or dot release, all Creative Cloud applications with the exception of XD will allow installation on Windows 10 v.1607, and it’s equivalent Windows Server version, or higher. 

And when should this be about in time?

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Feb 12, 2019 0
New Here ,
Jan 30, 2019

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Hi

I have Litghroom now installed on a Windows Server 2016.

The Problem is the same...

any idea?

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Jan 30, 2019 0