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Adobe Pro Usage Audit

New Here ,
May 31, 2017

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Is it possible to audit what users are actually using the features of pro?  I understand I can get the last used date, but I would like to avoid cases in which users are using pro to view PDFs.  All I care about is whether or not a user needs pro vs. reader.  We would like to get an accurate count so we can migrate users from Adobe X Pro to Acrobat DC Pro.  Any suggestions would be appreciated.

[Moved from the Lounge (which is where you can "connect with your peers" from across all of Adobe's products for conversations that don't directly relate to help and support) to a product-specific support forum - moderator]

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Adobe Pro Usage Audit

New Here ,
May 31, 2017

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Is it possible to audit what users are actually using the features of pro?  I understand I can get the last used date, but I would like to avoid cases in which users are using pro to view PDFs.  All I care about is whether or not a user needs pro vs. reader.  We would like to get an accurate count so we can migrate users from Adobe X Pro to Acrobat DC Pro.  Any suggestions would be appreciated.

[Moved from the Lounge (which is where you can "connect with your peers" from across all of Adobe's products for conversations that don't directly relate to help and support) to a product-specific support forum - moderator]

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Acrobat

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353

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Adobe Employee ,
Jun 02, 2017

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There is nothing that does that kind of granular reporting in the product at this time that I am aware.

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Community Beginner ,
Feb 25, 2020

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Would be a great feature and to the customer benefit to have this kind of utilization reporting.    This request is not uncommon and there are others within the community who would like to see Adobe put some effort into enabling accurate utilization metrics in the admin console.  

 

https://community.adobe.com/t5/enterprise-teams/admin-center-lacking-information/m-p/10809814?page=1...

 

 

 

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