Adobe Reader DC - Automatic Update, does it require admin rights?

Community Beginner ,
Jan 07, 2020 Jan 07, 2020

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Hello all and Happy new Year,

 

We have Adobe Reader DC installed across 4000+ machines in our estate, we would like to be able to turn on automatic updates for the product but during testing have found that it requires admin rights to do the install which none of our users have - are admin rights required?

 

Just need some clarification from Adobe staff on this.

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Community Beginner , Jan 08, 2020 Jan 08, 2020
Thanks Leo - I have PM'd you the log file.

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Advocate ,
Jan 07, 2020 Jan 07, 2020

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Admin credentials are not required for automatic updates. You might see UAC with credentials request in manual check for updates workflow.

If you experience issues please collect and send me updater log file in the private message as detailed here-

https://community.adobe.com/t5/enterprise-teams/adobe-acrobat-reader-dc-not-updating/td-p/10832145

 

 

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Community Beginner ,
Jan 08, 2020 Jan 08, 2020

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Thanks for the response @LeoAdobeX.  Originally I created the Adobe Reader DC package with updates turned off using the customization wizard, in order to enable automatic updates again for clients I removed the following registry value:

 

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown]

"bUpdater"=dword:00000000

 

I then ran the scheduled task manually and got the notification in the system tray, when I clicked the notification in the system tray it prompted UAC and asked for credentials?

 

Is this the behaviour I should expect or is there some other registry values I need to remove?

 

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Advocate ,
Jan 08, 2020 Jan 08, 2020

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swatto,

I can help if you provide proper Updater log file. Instructions can be found here-

https://community.adobe.com/t5/enterprise-teams/adobe-acrobat-reader-dc-not-updating/td-p/10832145

 

 

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Community Beginner ,
Jan 08, 2020 Jan 08, 2020

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Thanks Leo - I have PM'd you the log file.

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New Here ,
May 23, 2020 May 23, 2020

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Hi Leo,

 

can you contact me regarding similar questions for adobe reader dc and adobe acrobat updates in an enterprise setting.   Thanks.  

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New Here ,
May 23, 2020 May 23, 2020

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Hi Leo,

 

Would you be able to contact me, I have similar questions regarding adobe reader and acrobat updates.   Thanks.   

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Advocate ,
May 24, 2020 May 24, 2020

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Hi Jeremy,

You can post your questions here or send me private message.

And, as I mentioned previously-

If you experience issues please collect and send me updater log file(s) in the private message as detailed here-

https://community.adobe.com/t5/enterprise-teams/adobe-acrobat-reader-dc-not-updating/td-p/10832145

 

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New Here ,
May 13, 2021 May 13, 2021

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Hello Leo, thanks for you help. Updates will install automatically and silently even if no one is logged in.  However, a manual update check (Help -> Check for updates) requires admin rights.  Is this correct?

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