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Adobe Reader / Distiller license registration

New Here ,
Oct 22, 2019

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Hello everybody,

 

we using adobe reader und distiller for our software installation, in AWS Cloud.

I' am working for DB Systel in Germany.

We have changed the instancetype for 1 week and after that the Adobe licence isn't activ anymore.

I would like to use the offline activation, but i think it didn't work anymore, because the request-codes were always used in the past. A new server with new request code works.

What i have to do?

Is there a way to registrate the request code and Key again?

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Adobe Reader / Distiller license registration

New Here ,
Oct 22, 2019

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Hello everybody,

 

we using adobe reader und distiller for our software installation, in AWS Cloud.

I' am working for DB Systel in Germany.

We have changed the instancetype for 1 week and after that the Adobe licence isn't activ anymore.

I would like to use the offline activation, but i think it didn't work anymore, because the request-codes were always used in the past. A new server with new request code works.

What i have to do?

Is there a way to registrate the request code and Key again?

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Most Valuable Participant ,
Oct 23, 2019

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Adobe Reader is free software. You probably need a redistribution license if you are deploying it for use by others. However, Adobe Reader is end of life and has unfixed security vulnerabilities, you should migrate urgently to its successor Acrobat Reader.

Acrobat Distiller is not separate software, it is part of Adobe Acrobat Pro DC and covered by its licensing. What type of license do you have? (Retail, enterprise, academic, team; per device, per user, etc.)  Is this for terminal server use, background web server use, automated batch - many complexities here...?

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New Here ,
Oct 23, 2019

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Yes, we're using Adobe Acrobat Pro DC. We have a volume licence and use it for automated batch purpose.

Is there any other info you need?

As I explained in my first post, the activation only fails for instances that had been activated before and lost their activation status after the instancetype changed in AWS. 

For me it seems that the request code is marked as unvalid simply because it has been used in the past.

Can somebody confirm this?

Is it possible to see the used response code of an already activated installation?

If so, then I could recover the instance from a backup and retrieve the old response code.

 

Thank you for your help

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Most Valuable Participant ,
Oct 23, 2019

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I am not familiar with any volume license that allows automated batch purposes, so I would have to recommend you contact the relevant license people. Not sure who they are, as "volume license" is a generic term, not one of the specific models used by Adobe. Otherwise, maybe someone will come by who understands what license model would allow this use and therefore what you must be using.

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