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We use and Adobe Update server here on site and trigger updates using the RemoteUpdateManager. Last year we installed Illustrator 19 on a lot of stations and I assumed that the update server would get version 20 from Adobe and update all of our stations. This does not appear to be happening.
Do I have something setup incorrectly or will the update server or install incremental update and not version updates? Is there a change I can make to the server?
You need to run the current version of RUM on all machines.
RemoteUpdateManager version is : 1.9.6.17 (BuildVersion: 1.9.6; BuildDate: Thu Jul 14 2016 05:37:20 )
You can obtain this from the Enterprise Dashboard or it comes with the Creative Cloud Packager.
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Moving to Illustrator
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This isn't an Illustrator question, it is a question about the Update server. Did you not read it? I put Illustrator in the title because that is the main application in question.
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You will probably have better luck asking here
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Moving this discussion to the Deployment for Creative Cloud Team, Enterprise, & CS forum.
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Thanks, Jeff.
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You need to run the current version of RUM on all machines.
RemoteUpdateManager version is : 1.9.6.17 (BuildVersion: 1.9.6; BuildDate: Thu Jul 14 2016 05:37:20 )
You can obtain this from the Enterprise Dashboard or it comes with the Creative Cloud Packager.