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Adobe Updater not using AUSST

New Here ,
Apr 27, 2017

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I recently setup our AUSST using 4.1 with a --fresh sync which completed successfully.

I have generated the AdobeOverride files and created a package uisng CCP and have confirmed the overrides file is in

"\ProgramData\Adobe\AAMUpdater\1.0\AdobeUpdater.Overrides"

I have started a wyreshark session and then opened the adobe updater and can see that it does not even attempt to contact my Adobe update server. It only goes out to Adobe's update server.

can someone please assist with troubleshooting.

Thanks.

Hi BCC.Helpdesk

Pls deploy AdobeOverride to below two locations:

\ProgramData\Adobe\AAMUpdater\1.0\

\Program Files (x86)\Common Files\Adobe\UpdaterResources\

after that,you would either need to restart two Adobe processes from the machine - Creativecloud.exe and AdobeDesktopService.exe

You can edit a bat file to finish above operation:

taskkill /F /IM "Creative Cloud.exe" /T

taskkill /F /IM "Adobe Desktop Service.exe" /T

COPY /Y AdobeUpdater.Overrides C:\ProgramData\Adobe\AAMUpdater\1.0\

XCOPY /Y AdobeUpdater.Overrides "C:\Program Files (x86)\Common Files\Adobe\UpdaterResources\"

"C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe"

exit

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Adobe Updater not using AUSST

New Here ,
Apr 27, 2017

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I recently setup our AUSST using 4.1 with a --fresh sync which completed successfully.

I have generated the AdobeOverride files and created a package uisng CCP and have confirmed the overrides file is in

"\ProgramData\Adobe\AAMUpdater\1.0\AdobeUpdater.Overrides"

I have started a wyreshark session and then opened the adobe updater and can see that it does not even attempt to contact my Adobe update server. It only goes out to Adobe's update server.

can someone please assist with troubleshooting.

Thanks.

Hi BCC.Helpdesk

Pls deploy AdobeOverride to below two locations:

\ProgramData\Adobe\AAMUpdater\1.0\

\Program Files (x86)\Common Files\Adobe\UpdaterResources\

after that,you would either need to restart two Adobe processes from the machine - Creativecloud.exe and AdobeDesktopService.exe

You can edit a bat file to finish above operation:

taskkill /F /IM "Creative Cloud.exe" /T

taskkill /F /IM "Adobe Desktop Service.exe" /T

COPY /Y AdobeUpdater.Overrides C:\ProgramData\Adobe\AAMUpdater\1.0\

XCOPY /Y AdobeUpdater.Overrides "C:\Program Files (x86)\Common Files\Adobe\UpdaterResources\"

"C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe"

exit

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Explorer ,
May 03, 2017

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Hi BCC.Helpdesk

Pls deploy AdobeOverride to below two locations:

\ProgramData\Adobe\AAMUpdater\1.0\

\Program Files (x86)\Common Files\Adobe\UpdaterResources\

after that,you would either need to restart two Adobe processes from the machine - Creativecloud.exe and AdobeDesktopService.exe

You can edit a bat file to finish above operation:

taskkill /F /IM "Creative Cloud.exe" /T

taskkill /F /IM "Adobe Desktop Service.exe" /T

COPY /Y AdobeUpdater.Overrides C:\ProgramData\Adobe\AAMUpdater\1.0\

XCOPY /Y AdobeUpdater.Overrides "C:\Program Files (x86)\Common Files\Adobe\UpdaterResources\"

"C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe"

exit

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New Here ,
May 03, 2017

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Hi,

It’s all working now.

I did see that in the instructions although I misinterpreted it as one location was for Win7 and the other for Vista.

Thanks for your support!

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