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Adobegc log files filling up hard disk

New Here ,
Feb 16, 2016

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When creating APP-V5 package for Adobe Acrobat DC enterprise deployment, I noticed after deploying and testing the package if I leave the machine like that, by next day my entire hard disk space is gone.

I noticed the cause is AdobeGCclient.exe which is creating continuous 4GB log files under [users]\temp folder until entire hard disk space is consumed.

When I browsed I did not find a valid solution yet

Anyone, please let me know the fix for this

Here is the screenshot of the log files..

Adobe.PNG

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Adobegc log files filling up hard disk

New Here ,
Feb 16, 2016

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When creating APP-V5 package for Adobe Acrobat DC enterprise deployment, I noticed after deploying and testing the package if I leave the machine like that, by next day my entire hard disk space is gone.

I noticed the cause is AdobeGCclient.exe which is creating continuous 4GB log files under [users]\temp folder until entire hard disk space is consumed.

When I browsed I did not find a valid solution yet

Anyone, please let me know the fix for this

Here is the screenshot of the log files..

Adobe.PNG

Topics

Acrobat

Views

1.6K

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Feb 16, 2016

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How to stop AdobeGC logfiles creation? please let me know.

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New Here ,
Feb 17, 2016

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Hi , please help to fix the issue.

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Adobe Employee ,
Mar 09, 2016

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Hi, do you have any other Adobe products on the machine. If yes, which ones?

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New Here ,
Mar 09, 2016

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Hi, there is Reader 11.0 present on the machine, but the issue appeared only after installing Acrobat DC

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Adobe Employee ,
Mar 09, 2016

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Can you try workaround suggested in:Re: AdobeGC.log files taking over my hard drive. Have you also installed any CC apps on the machine?


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New Here ,
Mar 09, 2016

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There is no CC product installed. Should I just rename the file AdobeGCClient.exe?

Rename the .exe file extension to .old and restart the computer. The client is located at:

C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient\AdobeGCClient.exe

Can you please tell what is the purpose of AdobeGCClient.exe file and the future implication if I renamed it? Because I am going to create an App-V package for it by renaming..

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Adobe Employee ,
Mar 09, 2016

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As a workaround, please try that. We will look into the problem at our end as well.

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Explorer ,
Sep 12, 2016

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We've tried this workaround on more than a dozen machines and Adobe just disregards the renamed .old file and creates a new .exe file and the logs begin piling up again. It's been a while since this problem was reported, any chance there's a permanent fix out for it?  We're on versions 2015.016.20039 and 11.0.16 and the problem is happening on all Adobe Acrobat XI and DC installations. I'm getting ready to push out 2015.017.20050 and 11.0.17 in hopes that maybe there'a bug fix included in them that'll deal with this problem.

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Adobe Employee ,
Sep 13, 2016

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Hi Jacob,

I responded on a different thread too but just in case you didn't see it - this issue was addressed by updates. If you continue to face difficulties after updating please let us know.

Thanks,

- Dave

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New Here ,
Sep 14, 2016

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Hi David,

I am also experiencing the same issue on all of our machines installed with Creative Cloud, even after running through all the most recent updates.  CC App manager shows version 3.8.0.310.  I've tried all the workarounds as listed above but the log files continue to accumulate.

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Adobe Employee ,
Mar 11, 2016

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On Sequencer machine, were there any CC products installed or any previous version of Acrobat installed on sequencer

Asking again was not sure if above answers you provided were w.r.t to Sequencer machine or client machine.

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