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After Cancelling Creative Cloud for Teams, there's no more access to software.

New Here ,
Apr 24, 2017

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I had cancelled the Creative Cloud for Teams over the weekend and paid for the software licenses until mid next month.  When I tried to get into my software today, I got messages reading "Membership Expired." So I went to double-check the website (Legal subscription terms | Adobe) which reads, "Should you cancel after 14 days, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period. Cancellations can be made any time by contacting Customer Support."

According to the tech, whom I was chatting with today about my problem, "I would like to inform you that you were using a Teams subscription and you can not use the services once it is cancelled."  Unfortunately, the tech whom I worked with to cancel the subscription didn't tell me that, but he did manage to try and sell me another subscription.

Hi julielkyee

I regret the inconvenience caused to you and apologies for the troubles that you are facing.

Can you please ring us on 800-915-9428 so that we can get it clarified and sorted.

~Rohit

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After Cancelling Creative Cloud for Teams, there's no more access to software.

New Here ,
Apr 24, 2017

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I had cancelled the Creative Cloud for Teams over the weekend and paid for the software licenses until mid next month.  When I tried to get into my software today, I got messages reading "Membership Expired." So I went to double-check the website (Legal subscription terms | Adobe) which reads, "Should you cancel after 14 days, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period. Cancellations can be made any time by contacting Customer Support."

According to the tech, whom I was chatting with today about my problem, "I would like to inform you that you were using a Teams subscription and you can not use the services once it is cancelled."  Unfortunately, the tech whom I worked with to cancel the subscription didn't tell me that, but he did manage to try and sell me another subscription.

Hi julielkyee

I regret the inconvenience caused to you and apologies for the troubles that you are facing.

Can you please ring us on 800-915-9428 so that we can get it clarified and sorted.

~Rohit

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Adobe Community Professional ,
Apr 25, 2017

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Adobe Employee ,
Apr 25, 2017

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Hi julielkyee

I regret the inconvenience caused to you and apologies for the troubles that you are facing.

Can you please ring us on 800-915-9428 so that we can get it clarified and sorted.

~Rohit

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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