After Effects (and other applications) wont install!

New Here ,
May 21, 2021 May 21, 2021

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I've recently started a 7-day free trial of the Adobe Creative Cloud.

I have successfully installed the Creative Cloud application, as well as the Media Encoder app.

When trying to install After Effects; however, the application begins to install - usually getting to around 15--20% complete - but then, I'm merely greeted with an 'Instillation Failed' error message (as below)

 

Instillation Failed.PNG

 

I have tried numerous ways to try and get this to work, but to no avail. I've even tried installing other apps such as Premiere Pro or Photoshop, and even older versions of After Effects, but none of these seems to work.

 

All help is appreciated.

Kind regards.

 

 

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Creative Cloud, Installation, New user

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Adobe Community Professional ,
May 21, 2021 May 21, 2021

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New Here ,
May 21, 2021 May 21, 2021

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Yes, I have double-checked all the specifications.

Specs.PNG

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Adobe Employee ,
May 24, 2021 May 24, 2021

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Hello,

There could be multiple reasons for getting this error. It could be network or permission on the device-related issue. The error code or the logs would be able to provide more information about the root cause. May I know if you are getting any error code?

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