After installing InDesign 2017 takes me to a trial version

[rgal]

I have a valid CC licence for teams and just upgraded to InDesign 2017 and now it takes me to a trial version. I have tried to reinstall the application, restart CC with no results. Any suggestions?

[alisterblack · Accepted solution]

Hi,

Please try the following

1. Ensure you are using the correct Adobe ID - if using Federated ID or Enterprise ID make sure you are choosing the 'Enterprise' option when logging in.
2. Sign out and sign back in to the software by going to Help>Sign Out
3. Make sure you are connected to the internet
4. The opm.db file contains cached user login information and deleting this file is a useful troubleshooting step. Once deleted a fresh file will be automatically created when you launch Creative Cloud and log back in.

• Close the Creative Cloud application.
• Navigate to the OOBE folder.
  Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
  Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
• Delete the opm.db file.
• Launch Creative Cloud.