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After Updating all Apps to CC 2017 some lost serialisation

New Here ,
Nov 08, 2016

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So after I updated the apps on my windows 10 pc i lost the serialisation to Ae and An and Mu. Instead of Open theres now the option of buying these programs. I am on the latest update and this threads answer didnt work for me ether. Update to CC 2017 Lost Serialisation to some apps?  I think I got the same Problem though.

You should also know that im a student who go the serialisation.exe from school and has no access to the application manager. Should I deactivate my license on this computer and activate it again?. Everything worked fine with the old versions. Do i have to activate the .exe again

Denkquer I would recommend contacting the administrator of your Creative Cloud plan.  From this discussion it sounds like they are using Device Licensing to apply the Creative Cloud license to your computer.  You likely need to obtain the updated installation packages from your administrator.  These packages will contain the licensing to utilize the CC 2017 titles.

Great probing Kglad!  If an individual does not have a plan associated with their ID then it is likely that device licensing was used to provide access to the Creative Cloud applications.  Individuals under these plans also will not have access to any Adobe ID related services or features.  This includes File Sync and other collaborative features.  Additional details regarding Device Licensing can be found at Create packages with Adobe Creative Cloud for education device licenses​.

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After Updating all Apps to CC 2017 some lost serialisation

New Here ,
Nov 08, 2016

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So after I updated the apps on my windows 10 pc i lost the serialisation to Ae and An and Mu. Instead of Open theres now the option of buying these programs. I am on the latest update and this threads answer didnt work for me ether. Update to CC 2017 Lost Serialisation to some apps?  I think I got the same Problem though.

You should also know that im a student who go the serialisation.exe from school and has no access to the application manager. Should I deactivate my license on this computer and activate it again?. Everything worked fine with the old versions. Do i have to activate the .exe again

Denkquer I would recommend contacting the administrator of your Creative Cloud plan.  From this discussion it sounds like they are using Device Licensing to apply the Creative Cloud license to your computer.  You likely need to obtain the updated installation packages from your administrator.  These packages will contain the licensing to utilize the CC 2017 titles.

Great probing Kglad!  If an individual does not have a plan associated with their ID then it is likely that device licensing was used to provide access to the Creative Cloud applications.  Individuals under these plans also will not have access to any Adobe ID related services or features.  This includes File Sync and other collaborative features.  Additional details regarding Device Licensing can be found at Create packages with Adobe Creative Cloud for education device licenses​.

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Adobe Community Professional ,
Nov 08, 2016

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sign out and then back in to your cc desktop application using the same adobe id used to pay for your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

if that fails to resolve the problem, Troubleshooting FAQ: What should I do if I have a membership but my app is acting as if I have a tri...

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New Here ,
Nov 09, 2016

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I signed in and out nothing changed

but as is said i dont have a cc membership I just got the serialisation for this one pc. I have no access to cc only stuff like phone support or mobile apps. If i go to my profile it says i have no active subscribtions.

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Adobe Community Professional ,
Nov 09, 2016

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have you or your school paid for a subscription?

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New Here ,
Nov 10, 2016

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I paid money to my school to get the subscription but the school paid adobe if you want to know that.

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Adobe Community Professional ,
Nov 10, 2016

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do you have an adobe id for your subscription or did you school instruct you to use something else to enable your subscription?

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Adobe Employee ,
Nov 10, 2016

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Denkquer I would recommend contacting the administrator of your Creative Cloud plan.  From this discussion it sounds like they are using Device Licensing to apply the Creative Cloud license to your computer.  You likely need to obtain the updated installation packages from your administrator.  These packages will contain the licensing to utilize the CC 2017 titles.

Great probing Kglad!  If an individual does not have a plan associated with their ID then it is likely that device licensing was used to provide access to the Creative Cloud applications.  Individuals under these plans also will not have access to any Adobe ID related services or features.  This includes File Sync and other collaborative features.  Additional details regarding Device Licensing can be found at Create packages with Adobe Creative Cloud for education device licenses​.

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Adobe Employee ,
Nov 10, 2016

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Moving this discussion to the Deployment for Creative Cloud for Team, Enterprise, & CS forum.

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New Here ,
Nov 10, 2016

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Ok thank you very much I will ask my administrator.

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Adobe Community Professional ,
Nov 10, 2016

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[ Jeff A Wright, thank you!]

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