After updating CC2019 apps, the CC manager only provides evaluation with our device license

[Helton_Bastos_IFMT]

Hello! We have CC subscription per device. Apparently, according to the Adobe website, CC 2019 does not support serial number licensing. When we upgraded to CC 2019, apps come as a 7-day "Evaluation" app. How can we solve this problem?

Avaliar = Evaluation

[John T Smith]

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help

-and troubleshooting FAQ https://forums.adobe.com/thread/1962238

-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

[Jeff A Wright]

Moving this discussion to the Deployment for Creative Cloud for Team, Enterprise, & CS forum.

[alisterblack]

Hi,

CC 2019 applications are only available under a named user license and cannot be used with device licenses or serial numbers.

See Creative Cloud product launches as a trial after the October 2018 update

[Helton_Bastos_IFMT]

These procedures were done by our IT department more than a week ago, but unfortunately the problem persists.

The Adobe reseller company, with which we entered into a 3-year contract, informed us that Adobe simply terminated subscriptions per device and did not give it guidelines to circumvent the problem, and that dozens of their customers are suffering because of it.

We consider this attitude on the part of Adobe a lack of respect towards the consumer. A unilateral breach of contract. After all, any subscription should, regardless of type, ensure the updates updates. Will this situation remain as it is?

[alisterblack]

Hi,

The information from your reseller is incorrect. Adobe have not terminated subscriptions for device license customers.

Device licenses will continue to function as before. Only CC 2019 applications will not work with device licenses or serial numbers as they are named user only.

Please refer to our technical document for instructions regarding restoring your CC 2018 applications.

See Creative Cloud product launches as a trial after the October 2018 update

If your problems persist please reach out to our support team Contact Customer Care

[Helton_Bastos_IFMT]

So what does Adobe mean by the above statements is that device signing customers simply paid for updates they will never have?

[Helton_Bastos_IFMT]

Dear Alister Black,

Here is the answer from Adobe Brasil, confirming my statement.

If you have questions, use the translation from "Portuguese" to "English."