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After updating CC2019 apps, the CC manager only provides evaluation with our device license

Community Beginner ,
Nov 01, 2018

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Hello! We have CC subscription per device. Apparently, according to the Adobe website, CC 2019 does not support serial number licensing. When we upgraded to CC 2019, apps come as a 7-day "Evaluation" app. How can we solve this problem?

Avaliar = Evaluation

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After updating CC2019 apps, the CC manager only provides evaluation with our device license

Community Beginner ,
Nov 01, 2018

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Hello! We have CC subscription per device. Apparently, according to the Adobe website, CC 2019 does not support serial number licensing. When we upgraded to CC 2019, apps come as a 7-day "Evaluation" app. How can we solve this problem?

Avaliar = Evaluation

Captura de Tela 2018-10-25 às 09.45.38.png

Captura de Tela 2018-11-01 às 19.35.45.png

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Most Valuable Participant ,
Nov 01, 2018

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Adobe Employee ,
Nov 02, 2018

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Moving this discussion to the Deployment for Creative Cloud for Team, Enterprise, & CS forum.

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Adobe Employee ,
Nov 02, 2018

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Hi,

CC 2019 applications are only available under a named user license and cannot be used with device licenses or serial numbers.

See Creative Cloud product launches as a trial after the October 2018 update

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Community Beginner ,
Nov 07, 2018

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These procedures were done by our IT department more than a week ago, but unfortunately the problem persists.

The Adobe reseller company, with which we entered into a 3-year contract, informed us that Adobe simply terminated subscriptions per device and did not give it guidelines to circumvent the problem, and that dozens of their customers are suffering because of it.

We consider this attitude on the part of Adobe a lack of respect towards the consumer. A unilateral breach of contract. After all, any subscription should, regardless of type, ensure the updates updates. Will this situation remain as it is?

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Adobe Employee ,
Nov 08, 2018

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Hi,

The information from your reseller is incorrect. Adobe have not terminated subscriptions for device license customers.

Device licenses will continue to function as before. Only CC 2019 applications will not work with device licenses or serial numbers as they are named user only.

Please refer to our technical document for instructions regarding restoring your CC 2018 applications.

See Creative Cloud product launches as a trial after the October 2018 update

If your problems persist please reach out to our support team Contact Customer Care

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Community Beginner ,
Nov 08, 2018

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So what does Adobe mean by the above statements is that device signing customers simply paid for updates they will never have?

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Community Beginner ,
Dec 06, 2018

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Dear Alister Black,

Here is the answer from Adobe Brasil, confirming my statement.

If you have questions, use the translation from "Portuguese" to "English."

Captura de Tela 2018-12-06 às 15.36.58.png

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