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App-V Office Integration add-in won't load "A runtime error occurred during the loading of the COM Add-in."

New Here ,
Aug 29, 2016

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Hello,

Has anyone managed to successfully get Office Integration working with Acrobat Pro DC - Classic Track when the application is being delivered as an App-V package (user published)?

We're attempting to, and are so far (after installing the App-V Kit on the target machines that receive this package) the error [When looking at the COM add-in's in Winword] is:

"Not Loaded. A runtime error occurred during the loading of the COM Add-in."

What's interesting is the path to the Add-in is simply "\PDFMaker\Office\PDFMOfficeAddin.dll" (without the quotes) .. there is no C:\program files\Adobe\Adobe 2015\ or as one might expect... particularly when you look at other plugins that do show a full path in the GUI.

We have a minimal amount of customizations applied to the acropro.msi via a transform (.mst) that was generated by the "Adobe Customization Wizard DC" application to disable updates and EULA etc... normal stuff. Otherwise we're following the instructions: App-V Deployment: Acrobat DC — Enterprise Administration Guide

The sequencer is prepared with Office 2010 as per our SOE, prior to sequencing Acrobat DC (is this required for the integrations to work?).

Acrobat appears to function just fine however it's just the office integrations that do not work and that is what our users are complaining about.

I've tried to publish the App-V package globally, which works and i receive the package, but the office integrations are still broken in the same fashion.

Somebody pls help

Client is App-V 5.0 SP3, full server infrastructure minus Reporting server I believe.

Chris

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App-V Office Integration add-in won't load "A runtime error occurred during the loading of the COM Add-in."

New Here ,
Aug 29, 2016

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Hello,

Has anyone managed to successfully get Office Integration working with Acrobat Pro DC - Classic Track when the application is being delivered as an App-V package (user published)?

We're attempting to, and are so far (after installing the App-V Kit on the target machines that receive this package) the error [When looking at the COM add-in's in Winword] is:

"Not Loaded. A runtime error occurred during the loading of the COM Add-in."

What's interesting is the path to the Add-in is simply "\PDFMaker\Office\PDFMOfficeAddin.dll" (without the quotes) .. there is no C:\program files\Adobe\Adobe 2015\ or as one might expect... particularly when you look at other plugins that do show a full path in the GUI.

We have a minimal amount of customizations applied to the acropro.msi via a transform (.mst) that was generated by the "Adobe Customization Wizard DC" application to disable updates and EULA etc... normal stuff. Otherwise we're following the instructions: App-V Deployment: Acrobat DC — Enterprise Administration Guide

The sequencer is prepared with Office 2010 as per our SOE, prior to sequencing Acrobat DC (is this required for the integrations to work?).

Acrobat appears to function just fine however it's just the office integrations that do not work and that is what our users are complaining about.

I've tried to publish the App-V package globally, which works and i receive the package, but the office integrations are still broken in the same fashion.

Somebody pls help

Client is App-V 5.0 SP3, full server infrastructure minus Reporting server I believe.

Chris

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Acrobat

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382

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beattiec LATEST
New Here ,
Sep 14, 2016

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nobody? Do any support staff frequent this forum? If so how do I get a hold of them?

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