At home access for my students? Photoshop CC and Lightroom Classic

[leilam84544356]

Hello ,

My schools Tech Dept filled out the form to request access for my students now stuck at home, however, they have not heard back. I am sure Adobe is overwhelmed but it has been 5 days since requesting? Should they re-send the request? 

[Bani Verma]

Hi there, 

We've started provisioning the organizations and you should hear from us soon. We really appreciate your patience, please bear with us as we work through all the requests.

[Bani Verma]

Hey, I just wanted to check if your students and teachers are successfully enabled and have access now?

Hope it's all working great, however, if you have any queries let us know.

[leilam84544356]

Hello,
Most of my students have been able to access—some still have issues. Do you
have the steps listed anywhere on how to download using school credentials?
Thank you,
--
Ms. Leila May

[Vikrant R · Accepted solution]

Yes. We do. You can share the following article: https://helpx.adobe.com/enterprise/kb/edu-install-CCapps-covid19.html. It also contains a downloadable MS Word file, in case you want to copy/paste and send you own custom instructions.