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AUSST doesnt download all Updates Processed 604 out of 604 items Error in 30 items

New Here ,
Jan 15, 2018

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Hello folks,

I have an Error on my AUSST Server.

It doesnt Download all Updates

The Download starts normally but it seems at the End that it doesnt can receive all items.

What i've tried to fix it:

- 15x incremental installations

- 1 complete fresh installation

- add module mappings

OK I think we need to dig further into which apps AUSST is not downloading.

These are listed in your AdobeUpdateServerSetupTool.log stored below;

    Windows: %temp%

    macOS: ~/Library/Logs

Open AdobeUpdateServerSetupTool.log with a text editor and go down to the end. you can see some Items like below;

03/29/17 12:35:29:877 | [INFO] | | AAMEE | HUM | HUMInterface | | | 14120 | Item failed F:\inetpub\wwwroot\updates\Adobe\updates\oobe\aam20\win\PhotoshopCameraRawForElements14-9.1\9.5.50\setup.zip.

03/29/17 12:35:30:095 | [WARN] | | AAMEE | HUM | HUMInterface | | | 14120 | Unable to download update file F:\inetpub\wwwroot\updates\Adobe\updates\oobe\aam20\win\PhotoshopCameraRawForElements14-9.1\9.5.50\setup.zip. Error Code (1). Retrying now ...

03/29/17 12:35:31:811 | [INFO] | | AAMEE | HUM | HUMInterface | | | 14120 | Item failed F:\inetpub\wwwroot\updates\Adobe\updates\oobe\aam20\win\PhotoshopCameraRawForElements14-9.1\9.5.50\setup.zip.

1. Go the directories with errored items and remove.

2. Run AUSST with incremental mode ( --incremental). Errored items will be downloaded.

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AUSST doesnt download all Updates Processed 604 out of 604 items Error in 30 items

New Here ,
Jan 15, 2018

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Hello folks,

I have an Error on my AUSST Server.

It doesnt Download all Updates

The Download starts normally but it seems at the End that it doesnt can receive all items.

What i've tried to fix it:

- 15x incremental installations

- 1 complete fresh installation

- add module mappings

OK I think we need to dig further into which apps AUSST is not downloading.

These are listed in your AdobeUpdateServerSetupTool.log stored below;

    Windows: %temp%

    macOS: ~/Library/Logs

Open AdobeUpdateServerSetupTool.log with a text editor and go down to the end. you can see some Items like below;

03/29/17 12:35:29:877 | [INFO] | | AAMEE | HUM | HUMInterface | | | 14120 | Item failed F:\inetpub\wwwroot\updates\Adobe\updates\oobe\aam20\win\PhotoshopCameraRawForElements14-9.1\9.5.50\setup.zip.

03/29/17 12:35:30:095 | [WARN] | | AAMEE | HUM | HUMInterface | | | 14120 | Unable to download update file F:\inetpub\wwwroot\updates\Adobe\updates\oobe\aam20\win\PhotoshopCameraRawForElements14-9.1\9.5.50\setup.zip. Error Code (1). Retrying now ...

03/29/17 12:35:31:811 | [INFO] | | AAMEE | HUM | HUMInterface | | | 14120 | Item failed F:\inetpub\wwwroot\updates\Adobe\updates\oobe\aam20\win\PhotoshopCameraRawForElements14-9.1\9.5.50\setup.zip.

1. Go the directories with errored items and remove.

2. Run AUSST with incremental mode ( --incremental). Errored items will be downloaded.

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Adobe Employee ,
Jan 16, 2018

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The error in 30 items does not necessarily indicate a problem - AUSST is not selective and will try to sync much older items and some that are compatible with older packaging methods such as AAMEE. The Exit Code 0 does indicate the process worked. The best thing is to test the connection with one of your CC installations that has the AUSST overrides file. If there is a problem then we would need to see the log files.

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New Here ,
Jan 16, 2018

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Thank you.

The connection from the Client works but i cant download the latest Updates like CC2017 do you know whats the reason?

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Adobe Employee ,
Jan 16, 2018

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Do you mean the full application or the updates for that application?

Some applications are hosted with AUSST but not all (e.g Acrobat). See Adobe Creative Cloud Packager apps deployed without their base version present - these are installed by Creative Cloud Desktop Application and not via Remote Update Manager.

Also make sure you are not suppressing updates on the client (this is the default option in Creative Cloud Packager).

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New Here ,
Jan 16, 2018

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I mean the Updates from the applikations which version is over 2015 i cant download them .

And i didnt suppressing them.

Should i try it on a Client which isnt setup by an Image of this tool?

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New Here ,
Jan 16, 2018

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Sry the screenshot was wrong

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Adobe Employee ,
Jan 16, 2018

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OK I think we need to dig further into which apps AUSST is not downloading.

These are listed in your AdobeUpdateServerSetupTool.log stored below;

    Windows: %temp%

    macOS: ~/Library/Logs

Open AdobeUpdateServerSetupTool.log with a text editor and go down to the end. you can see some Items like below;

03/29/17 12:35:29:877 | [INFO] | | AAMEE | HUM | HUMInterface | | | 14120 | Item failed F:\inetpub\wwwroot\updates\Adobe\updates\oobe\aam20\win\PhotoshopCameraRawForElements14-9.1\9.5.50\setup.zip.

03/29/17 12:35:30:095 | [WARN] | | AAMEE | HUM | HUMInterface | | | 14120 | Unable to download update file F:\inetpub\wwwroot\updates\Adobe\updates\oobe\aam20\win\PhotoshopCameraRawForElements14-9.1\9.5.50\setup.zip. Error Code (1). Retrying now ...

03/29/17 12:35:31:811 | [INFO] | | AAMEE | HUM | HUMInterface | | | 14120 | Item failed F:\inetpub\wwwroot\updates\Adobe\updates\oobe\aam20\win\PhotoshopCameraRawForElements14-9.1\9.5.50\setup.zip.

1. Go the directories with errored items and remove.

2. Run AUSST with incremental mode ( --incremental). Errored items will be downloaded.

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