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AUSST errors when downloading updates from Adobe?

Explorer ,
Jan 09, 2018

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We are trying to set up an in-house Adobe update server using AUSST (exe version 4.2.0.8). When using it to download the updates, even when doing a "fresh" download, we are seeing at the end an error message like "Error in 41 items".

Upon examining the log file we see errors such as:

"Fatal Error '125' occurred while download"

"Received error from HDPIM type = 8 code = 125"

We checked our firewall/web filter and it is definitely not blocking or filtering traffic to/from this server.

The error codes on this page Creative Cloud download and install errors suggest that 125 is an "invalid URL" error, however the log file does not display the URL it is trying to access so we are unable to check this.

Can anyone suggest a solution?

Thanks,

Dan Jackson (Senior ITServices Technician)

Long Road Sixth Form College

Cambridge, UK.

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AUSST errors when downloading updates from Adobe?

Explorer ,
Jan 09, 2018

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We are trying to set up an in-house Adobe update server using AUSST (exe version 4.2.0.8). When using it to download the updates, even when doing a "fresh" download, we are seeing at the end an error message like "Error in 41 items".

Upon examining the log file we see errors such as:

"Fatal Error '125' occurred while download"

"Received error from HDPIM type = 8 code = 125"

We checked our firewall/web filter and it is definitely not blocking or filtering traffic to/from this server.

The error codes on this page Creative Cloud download and install errors suggest that 125 is an "invalid URL" error, however the log file does not display the URL it is trying to access so we are unable to check this.

Can anyone suggest a solution?

Thanks,

Dan Jackson (Senior ITServices Technician)

Long Road Sixth Form College

Cambridge, UK.

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1.8K

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Adobe Employee ,
Jan 09, 2018

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Hi Dan Jackson,

Greetings.

Can you please share the AUSST logs with us.

Errors, warnings, and troubleshooting information are recorded in the log files.

The following log files are located in the %temp%  folder in Windows and in the ~/Library/Logs  in Mac OS:

  • AdobeUpdateServerSetupTool.log
  • AdobeAcrobatUpdateServerSetupTool.log

DLM.log is located in the following locations:

  • Windows:
    • %Temp%\CreativeCloud\ACC\AdobeDownload
    • %Temp%\AdobeDownload\
  • Mac:
    • ~/Library/Logs/CreativeCloud/ACC/AdobeDownload
    • ~/Library/Logs/AdobeDownload/

We need both the files, you can upload them to google drive and then share the public link with us.

~Rohit

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Explorer ,
Jan 09, 2018

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I have zipped up AdobeUpdateServerSetupTool.log, AdobeAcrobatUpdateServerSetupTool.log and DLM.log and they can be downloaded at:

AUSST logs.zip - Google Drive

Thanks,

Dan Jackson (Senior ITServices Technician)

Long Road Sixth Form College

Cambridge, UK.

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Adobe Employee ,
Jan 10, 2018

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Hi Dan,

Can you please make sure of two things.

1. In your AUSST server , you have correctly set up Handler mappings.

2. The AUSST folder contains all the files mentioned below.

AUSST.PNG

~Rohit

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Explorer ,
Jan 11, 2018

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We are using Apache for our web server, as far as I am aware the Handler settings are only needed if we are using IIS? Plus the stage we are at is before any Adobe app is downloading updates from our server, we are still trying to set up the server but encountering errors when using AUSST.

Regarding the AUSST folder, yes all those files are present and have the correct file sizes shown in your image above.

Thanks,

Dan Jackson (Senior ITServices Technician)

Long Road Sixth Form College

Cambridge, UK.

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Adobe Employee ,
Jan 11, 2018

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Hi Dan,

I have sent you a PM, please check.

~Rohit

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Explorer ,
Jan 12, 2018

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I've responded to your PM with the information you asked for.

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New Here ,
Jan 25, 2018

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Facing the same problem. Did you get a solution ?

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Participant ,
Mar 16, 2018

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Hi all,

I've the same problem here today.

Any answer on how to solve this issue?

Thanks.

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New Here ,
Jun 04, 2018

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Same exact issue here but using IIS.  I have been working with the upper tier Adobe support for the last 5 weeks and still no fix.  E:\APPS\CreativeCloudUpdates\ACC\products is empty and no matter if I do a fresh sync or incremental, that folder is always empty.  Not one product file from any version lives on my server.  I get 240 product download errors with:

"Fatal Error '125' occurred while download"

"Received error from HDPIM type = 8 code = 125"

Obviously numerous people are having this issue.  I have seen it all over the forums and my support person is working with a number of customers with identical issues.  Come on Adobe.

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Explorer ,
Jun 14, 2018

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I engaged with an Adobe support person a while ago on this issue, they recommended using a piece of web debugging software called Charles Proxy to log the interaction of AUSST with the Adobe servers. This made it clear that the issue was at Adobe's end but even after providing them with those logs from the software they recommended, they were unwilling to acknowledge this and kept insisting it must be an issue with our firewall, despite the fact that none of the functions of our firewall would result in a 404 error (if it was blocked it would be 403).

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