AUSST product download error

[ochre41]

New AUSST server with win server 2019 

IIS

Running most recent AUSST tool

when i sync, either full or incremental the sync completes as follows.

C:\AUSST>AdobeUpdateServerSetupTool.exe --root="C:\inetpub\wwwroot\updates" --incremental
Incremental Synchonization chosen.
Started processing for Acrobat. -
Finished processing for Acrobat successfully

Error in 2 items.
AdobeUpdateServerSetupTool returned with code: 0.
For more information refer AdobeUpdateServerSetupTool.log at C:\Users\ADM-MH~1\AppData\Local\Temp\ .

The AdobeUpdateServerSetupTool.log shows:

09/03/20 16:48:30:324 | [INFO] | | AAMEE | Utilities | AUSST | | | 11464 | Received progress from HDPIM 0 percent
09/03/20 16:48:31:144 | [INFO] | | AAMEE | Utilities | AUSST | | | 11588 | Populating install data from Application JSON
09/03/20 16:48:31:151 | [FATAL] | | AAMEE | Utilities | AUSST | | | 11588 | Error occurred in download workflow with error LargestUInt out of UInt range
09/03/20 16:48:31:334 | [ERROR] | | AAMEE | Utilities | AUSST | | | 11464 | Received error from HDPIM type = 8 code = 101
09/03/20 16:48:31:334 | [INFO] | | AAMEE | Utilities | AUSST | | | 11464 | Received progress from HDPIM 0 percent
09/03/20 16:48:31:334 | [INFO] | | AAMEE | Utilities | AUSST | | | 11464 | Received progress from HDPIM 1 percent
09/03/20 16:48:31:350 | [INFO] | | AAMEE | Utilities | AUSST | | | 6716 | Inside hdpimControlProgress for request type '2' with driverXML <DriverInfo><ProductInfo><SapCode>PPROBETA</SapCode><CodexVersion>14.5</CodexVersion><BuildVersion>14.5.0.12</BuildVersion><BuildGuid>f9cab8ed-354d-4d94-90c9-f84112af9251</BuildGuid><Platform>osx10-64</Platform><EsdDirectory>C:\inetpub\wwwroot\updates\ACC\products</EsdDirectory></ProductInfo><RequestInfo><replicateServerDirectoryStructure>true</replicateServerDirectoryStructure><validationDirectory>C:\inetpub\wwwroot\updates\ACC\services\ffc\validation</validationDirectory><packageServiceDirectory>C:\inetpub\wwwroot\updates\ACC\services\ffc\packages</packageServiceDirectory><IgnorePackageCondition>true</IgnorePackageCondition><x-api-key>AUSST_4_0</x-api-key></RequestInfo></DriverInfo>
09/03/20 16:48:31:350 | [INFO] | | AAMEE | Utilities | AUSST | | | 6716 | Exiting hdpimControlProgress with status '0'
09/03/20 16:48:31:841 | [INFO] | | AAMEE | Utilities | AUSST | | | 11464 | Received cancel completed from HDPIM
09/03/20 16:48:31:904 | [INFO] | | AAMEE | Utilities | AUSST | | | 6716 | Inside hdpimTerminateSession
09/03/20 16:48:31:905 | [INFO] | | AAMEE | Utilities | AUSST | | | 6716 | Exiting hdpimTerminateSession, successfully closed session '0'
09/03/20 16:48:31:905 | [INFO] | | AAMEE | Utilities | AUSST | | | 6716 | Download failed for HD Product PPROBETA 14.5 14.5.0.12 osx10-64
09/03/20 16:48:31:907 | [INFO] | | AAMEE | Utilities | AUSST | | | 6716 | Starting download for HD Product PPROBETA 14.4 14.4.0.28 win64

Any help would be appreciated.

Michael

[AnkitTech101 · Accepted solution]

Hi Michael,

May I know what version of the AdobeUpdateServerSetupTool.exe binary are you using? Could you please try running the incremental sync by downloading the latest version of the AUSST binary from the Admin Console and post your findings here?

Best Regards,

Ankit

[Tobias Frank Germany]

Hi @ochre41 

could you fix it with the newest version?

I have the same error and i have the newest version of ausst.

02/11/21 18:07:53:605 | [INFO] | | AAMEE | Utilities | AUSST | | | 7296 | Download failed for HD Product PPRO 14.8 14.8.0.39 osx10-64

02/11/21 18:22:25:853 | [INFO] | | AAMEE | Utilities | AUSST | | | 7296 | Download failed for HD Product PPROBETA 15.0 15.0.0.24 osx10-64

02/11/21 18:22:27:955 | [INFO] | | AAMEE | Utilities | AUSST | | | 7296 | Download failed for HD Product PPROBETA 14.8 14.8.0.31 osx10-64