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AUSST - Upgrades vs updates (2019->2020)

Community Beginner ,
Dec 04, 2019

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As students report they are unable to open documents in the college with which they worked at home, it seems that they have upgraded their version to 2020 at home while we have deployed 2019 in the college with an AUSST server delivering updates.

 

In the past AUSST 'delivered' updates so that students (non-admins) could install them. However, major version upgrades could not be completed and we would have to update the template image and re-deploy. So we must re-deploy the image at various points during the year (when Adobe release a new major version).

Currently if I try to update (from the template machine using the Desktop app) I am getting a 125 error (unable to contact server) but think I might be wasting my time troubleshooting this as perhaps the AUSST will not deliver the upgrade software.

 

Do I need to revert the template machine to getting updates from the Adobe servers (so remove the AUSST config file), update the template and re-deploy the clients?

 

If above is not the case, should I troubleshoot the 125 error as the clients 'should' be able to do version upgrade?

 

In either event, will I need to do a full sync of the AUSST as there might be something wrong with its files?

Hi Stephen,

 

Thank you for reaching out.

We may require some additional information to investigate the issue.

 

It would be great if you can raise a support case from your Adobe admin console and we can get an engineer aligned to your query addressed.

 

You can raise a support case by following the KB article below or by navigating to the support tab of your Admin console and clicking on " Create Case "

 

https://helpx.adobe.com/in/enterprise/using/support-and-expert-services.html

 

Once a case has been created, we will ensure one of engineers will get in touch with you at the earliest

 

Thank you.

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Deploy and package apps, Enterprise, Troubleshooting

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AUSST - Upgrades vs updates (2019->2020)

Community Beginner ,
Dec 04, 2019

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As students report they are unable to open documents in the college with which they worked at home, it seems that they have upgraded their version to 2020 at home while we have deployed 2019 in the college with an AUSST server delivering updates.

 

In the past AUSST 'delivered' updates so that students (non-admins) could install them. However, major version upgrades could not be completed and we would have to update the template image and re-deploy. So we must re-deploy the image at various points during the year (when Adobe release a new major version).

Currently if I try to update (from the template machine using the Desktop app) I am getting a 125 error (unable to contact server) but think I might be wasting my time troubleshooting this as perhaps the AUSST will not deliver the upgrade software.

 

Do I need to revert the template machine to getting updates from the Adobe servers (so remove the AUSST config file), update the template and re-deploy the clients?

 

If above is not the case, should I troubleshoot the 125 error as the clients 'should' be able to do version upgrade?

 

In either event, will I need to do a full sync of the AUSST as there might be something wrong with its files?

Hi Stephen,

 

Thank you for reaching out.

We may require some additional information to investigate the issue.

 

It would be great if you can raise a support case from your Adobe admin console and we can get an engineer aligned to your query addressed.

 

You can raise a support case by following the KB article below or by navigating to the support tab of your Admin console and clicking on " Create Case "

 

https://helpx.adobe.com/in/enterprise/using/support-and-expert-services.html

 

Once a case has been created, we will ensure one of engineers will get in touch with you at the earliest

 

Thank you.

Topics

Deploy and package apps, Enterprise, Troubleshooting

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262

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Community Beginner ,
Dec 05, 2019

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In the meantime, I am proceeding with upgrading the template machines and then re-deploying rooms.

FYI - renaming/deleting the copies of AdobeUpdates.Overrides that were placed within ProgramData and Common Files allowed the Desktop application to upgrade the software versions on the template machines (I didn't have to reboot or relaunch desktop software). Initially, when still pointing to the AUSST server, the desktop application detected that upgrades were available but failed to download them - so that is now 'resolved'.

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Adobe Employee ,
Dec 05, 2019

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Hi Stephen,

 

Thank you for reaching out.

We may require some additional information to investigate the issue.

 

It would be great if you can raise a support case from your Adobe admin console and we can get an engineer aligned to your query addressed.

 

You can raise a support case by following the KB article below or by navigating to the support tab of your Admin console and clicking on " Create Case "

 

https://helpx.adobe.com/in/enterprise/using/support-and-expert-services.html

 

Once a case has been created, we will ensure one of engineers will get in touch with you at the earliest

 

Thank you.

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