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Azure AD Connector not showing Users

New Here ,
Feb 10, 2020

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Hi!

We have clicked onto migrate to shared device licensing as our package was out of date.

Add Azure Ad in identity.  The domains are connected and we added four groups we need to sync.

 

Problem we seem to have is that there are no users showing after sync.  So at the moment can only sign into the shared device licensed computers with adobe ids

 

Any assistance would be appreciated!

Hi,

It happens when the users are not showing in the user group in the Azure portal which is synced with the Adobe admin console or the domain which you have synced with the admin console and the user's account is added. Example: You are using xxx@abc.com for sign in or to authenticate the account and synced the same domain (abc.com) however the user's account is added as xxx@xyz.com. So, in this scenario, you have to make sure that the same domain is synced with the Adobe admin console using which you have added the user's account.

Topics

Admin console, Identity and SSO, Licensing, Manage account, Troubleshooting, Users and groups

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Azure AD Connector not showing Users

New Here ,
Feb 10, 2020

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Hi!

We have clicked onto migrate to shared device licensing as our package was out of date.

Add Azure Ad in identity.  The domains are connected and we added four groups we need to sync.

 

Problem we seem to have is that there are no users showing after sync.  So at the moment can only sign into the shared device licensed computers with adobe ids

 

Any assistance would be appreciated!

Hi,

It happens when the users are not showing in the user group in the Azure portal which is synced with the Adobe admin console or the domain which you have synced with the admin console and the user's account is added. Example: You are using xxx@abc.com for sign in or to authenticate the account and synced the same domain (abc.com) however the user's account is added as xxx@xyz.com. So, in this scenario, you have to make sure that the same domain is synced with the Adobe admin console using which you have added the user's account.

Topics

Admin console, Identity and SSO, Licensing, Manage account, Troubleshooting, Users and groups

Views

578

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Adobe Employee ,
Feb 10, 2020

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Hi,

It happens when the users are not showing in the user group in the Azure portal which is synced with the Adobe admin console or the domain which you have synced with the admin console and the user's account is added. Example: You are using xxx@abc.com for sign in or to authenticate the account and synced the same domain (abc.com) however the user's account is added as xxx@xyz.com. So, in this scenario, you have to make sure that the same domain is synced with the Adobe admin console using which you have added the user's account.

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New Here ,
Feb 11, 2020

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Hello Techburner,

That worked!  Added some of the other domains to sync and the users have come through now.  It seems to require the email address domains adding, even though they login with a different domain.

 

Tested and works

 

Thanks

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New Here ,
Sep 11, 2020

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Hi there,

I am having the same Problem. Everything is setup correctly, groups are syncing. However, not the Users in the groups. They are not coming through. Domains are correct.

 

Any ideas?

 

Thanks and Regards

 

Dan

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