Highlighted

Billing for a Teams Account

New Here ,
Aug 14, 2020

Copy link to clipboard

Copied

I have been trying to pay my Adobe Teams account for almost a month.  My company cancelled the credit card the primary administrator used for our Adobe licenses.  The primary administrator has been unavailable due to serious health problems.  Now, our account is past due and I have been trying to provide a new credit card...AND NO ONE CAN HELP ME...FOR ALMOST A MONTH.  

 

Only the primary administrator can make billing changes.  OK, fine. Just take my credit card number and make a one time payment to bring our account current.  I spent an hour and a half on hold and then they hung up on me.  

 

I JUST WANT TO MAKE A PAYMENT.  I CAN'T BELIEVE I'M WRITING THIS! 

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

No other user in a public forum can help... and, since it does not seem that you are a plan administrator, I doubt that support can help

 

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

Views

166

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Billing for a Teams Account

New Here ,
Aug 14, 2020

Copy link to clipboard

Copied

I have been trying to pay my Adobe Teams account for almost a month.  My company cancelled the credit card the primary administrator used for our Adobe licenses.  The primary administrator has been unavailable due to serious health problems.  Now, our account is past due and I have been trying to provide a new credit card...AND NO ONE CAN HELP ME...FOR ALMOST A MONTH.  

 

Only the primary administrator can make billing changes.  OK, fine. Just take my credit card number and make a one time payment to bring our account current.  I spent an hour and a half on hold and then they hung up on me.  

 

I JUST WANT TO MAKE A PAYMENT.  I CAN'T BELIEVE I'M WRITING THIS! 

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

No other user in a public forum can help... and, since it does not seem that you are a plan administrator, I doubt that support can help

 

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

Views

167

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 14, 2020 0
Most Valuable Participant ,
Aug 14, 2020

Copy link to clipboard

Copied

No other user in a public forum can help... and, since it does not seem that you are a plan administrator, I doubt that support can help

 

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 14, 2020 0