Bootstrapper Process return code is (42)

[markw95115888]

Trying to install adobe acrobat DC on an offline windows 7 pc.  I have installed this package several times on win 10 computers on the same network with no errors.  On win 7 it errors on all computers.

Log file below.

15:31:774 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4704 | Build Version - 1.15.0.46

12/27/18 17:15:31:774 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4704 | Logging Level verbosity Set  to 4

12/27/18 17:15:31:783 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4704 | Successfully fetched the optionXML content from MSI database ...

12/27/18 17:15:31:793 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4704 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is not installed on the system ...

12/27/18 17:15:31:795 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4704 | The install language for Acrobat (APRO19.0) from the fallback map (en_US)

12/27/18 17:15:31:796 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4704 | Bootstrapper launch location is :: C:\Users\admin123\Desktop\Adobe DC\Build\ASU\Set-up.dat

12/27/18 17:15:31:965 | [INFO] |  | ASU | OPM | OPM |  |  | 5032 | Build Version - 10.0.0.99

12/27/18 17:15:31:965 | [INFO] |  | ASU | OPM | OPM |  |  | 5032 | Logging Level verbosity Set  to 4

12/27/18 17:15:31:966 | [INFO] |  | ASU | OPM | OPM |  |  | 5032 | Schema version and schema compatibility version are same or greater than current

12/27/18 17:15:32:493 | [INFO] |  | ASU | OPM | OPM |  |  | 5032 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

12/27/18 17:15:32:493 | [INFO] |  | ASU | OPM | OPM |  |  | 5032 | No Record found for the input fields in opm_getValueForKey

12/27/18 17:15:49:930 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4704 | Build Version - 1.15.0.46

12/27/18 17:15:49:930 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4704 | Logging Level verbosity Set  to 4

12/27/18 17:15:49:930 | [ERROR] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4704 | The Bootstrapper Process return code is (42).Stopping the installation process.

[kglad]

is this an enterprise installation?

[Adorobat]

Hi markw,

As mentioned above, it seems its an enterprise installation. Try the  troubleshooting steps given in the following forum thread discussing the similar issue:

PDApp.log - The Bootstrapper Process return code is (42).Stopping the installation process

Thanks,

Shivam

[markw95115888]

yes it is an enterprise installation

[kglad]

[ moved from Installing, Updating, & Subscribing to Acrobat to Enterprise Deployment (Acrobat and Reader)]

[markw95115888]

I removed all the adobe applications and ran the cleaner tool.  Then tried to install adobe acrobat DC and got error.  That is from the log file I posted above.  I can install this on an internet facing pc with win 7 with no problems.  Looks like possibly an update or something is missing on my pc that is not online.  It does get updates from our Windows update server.  Is there anyway to find out what is missing?

[markw95115888]

I'm also getting an error trying to install photoshop on the same pc.    I get the same bootstrapper 42 error

[Adorobat]

Hi markw,

Could you let us know if you have tried the troubleshooting steps given in this forum thread at post#7: PDApp.log - The Bootstrapper Process return code is (42).Stopping the installation process ? If yes, then please contact support using the options given in the thread.

Thanks,

Shivam

[markw95115888]

I have.  I've uninstalled everything adobe on the system.   Ran the cleaner and got the same error.

[EnterpriseHelp]

This might help with troubleshooting (apologies if I missed a reference to it in one of the other threads): Error code 42 or 72 when installing Adobe Creative Cloud

[markw95115888]

These pc's are not connected to the internet.  How can I updated the certificates without them being connected?