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Bootstrapper Process return code is (42)

New Here ,
Dec 27, 2018

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Trying to install adobe acrobat DC on an offline windows 7 pc.  I have installed this package several times on win 10 computers on the same network with no errors.  On win 7 it errors on all computers.

Log file below.

15:31:774 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4704 | Build Version - 1.15.0.46

12/27/18 17:15:31:774 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4704 | Logging Level verbosity Set  to 4

12/27/18 17:15:31:783 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4704 | Successfully fetched the optionXML content from MSI database ...

12/27/18 17:15:31:793 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4704 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is not installed on the system ...

12/27/18 17:15:31:795 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4704 | The install language for Acrobat (APRO19.0) from the fallback map (en_US)

12/27/18 17:15:31:796 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4704 | Bootstrapper launch location is :: C:\Users\admin123\Desktop\Adobe DC\Build\ASU\Set-up.dat

12/27/18 17:15:31:965 | [INFO] |  | ASU | OPM | OPM |  |  | 5032 | Build Version - 10.0.0.99

12/27/18 17:15:31:965 | [INFO] |  | ASU | OPM | OPM |  |  | 5032 | Logging Level verbosity Set  to 4

12/27/18 17:15:31:966 | [INFO] |  | ASU | OPM | OPM |  |  | 5032 | Schema version and schema compatibility version are same or greater than current

12/27/18 17:15:32:493 | [INFO] |  | ASU | OPM | OPM |  |  | 5032 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

12/27/18 17:15:32:493 | [INFO] |  | ASU | OPM | OPM |  |  | 5032 | No Record found for the input fields in opm_getValueForKey

12/27/18 17:15:49:930 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4704 | Build Version - 1.15.0.46

12/27/18 17:15:49:930 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4704 | Logging Level verbosity Set  to 4

12/27/18 17:15:49:930 | [ERROR] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4704 | The Bootstrapper Process return code is (42).Stopping the installation process.

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Bootstrapper Process return code is (42)

New Here ,
Dec 27, 2018

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Trying to install adobe acrobat DC on an offline windows 7 pc.  I have installed this package several times on win 10 computers on the same network with no errors.  On win 7 it errors on all computers.

Log file below.

15:31:774 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4704 | Build Version - 1.15.0.46

12/27/18 17:15:31:774 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4704 | Logging Level verbosity Set  to 4

12/27/18 17:15:31:783 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4704 | Successfully fetched the optionXML content from MSI database ...

12/27/18 17:15:31:793 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4704 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is not installed on the system ...

12/27/18 17:15:31:795 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4704 | The install language for Acrobat (APRO19.0) from the fallback map (en_US)

12/27/18 17:15:31:796 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4704 | Bootstrapper launch location is :: C:\Users\admin123\Desktop\Adobe DC\Build\ASU\Set-up.dat

12/27/18 17:15:31:965 | [INFO] |  | ASU | OPM | OPM |  |  | 5032 | Build Version - 10.0.0.99

12/27/18 17:15:31:965 | [INFO] |  | ASU | OPM | OPM |  |  | 5032 | Logging Level verbosity Set  to 4

12/27/18 17:15:31:966 | [INFO] |  | ASU | OPM | OPM |  |  | 5032 | Schema version and schema compatibility version are same or greater than current

12/27/18 17:15:32:493 | [INFO] |  | ASU | OPM | OPM |  |  | 5032 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

12/27/18 17:15:32:493 | [INFO] |  | ASU | OPM | OPM |  |  | 5032 | No Record found for the input fields in opm_getValueForKey

12/27/18 17:15:49:930 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4704 | Build Version - 1.15.0.46

12/27/18 17:15:49:930 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4704 | Logging Level verbosity Set  to 4

12/27/18 17:15:49:930 | [ERROR] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4704 | The Bootstrapper Process return code is (42).Stopping the installation process.

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Dec 27, 2018 0
Adobe Community Professional ,
Dec 27, 2018

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is this an enterprise installation?

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Dec 27, 2018 0
Adobe Employee ,
Dec 28, 2018

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Hi markw,

As mentioned above, it seems its an enterprise installation. Try the  troubleshooting steps given in the following forum thread discussing the similar issue:

PDApp.log - The Bootstrapper Process return code is (42).Stopping the installation process

Thanks,

Shivam

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Dec 28, 2018 0
New Here ,
Dec 28, 2018

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yes it is an enterprise installation

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Dec 28, 2018 0
Adobe Community Professional ,
Dec 28, 2018

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Dec 28, 2018 0
New Here ,
Dec 28, 2018

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I removed all the adobe applications and ran the cleaner tool.  Then tried to install adobe acrobat DC and got error.  That is from the log file I posted above.  I can install this on an internet facing pc with win 7 with no problems.  Looks like possibly an update or something is missing on my pc that is not online.  It does get updates from our Windows update server.  Is there anyway to find out what is missing?

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Dec 28, 2018 0
New Here ,
Dec 28, 2018

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I'm also getting an error trying to install photoshop on the same pc.    I get the same bootstrapper 42 error

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Dec 28, 2018 0
Adobe Employee ,
Jan 01, 2019

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Hi markw,

Could you let us know if you have tried the troubleshooting steps given in this forum thread at post#7: PDApp.log - The Bootstrapper Process return code is (42).Stopping the installation process ? If yes, then please contact support using the options given in the thread.

Thanks,

Shivam

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Jan 01, 2019 0
New Here ,
Jan 02, 2019

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I have.  I've uninstalled everything adobe on the system.   Ran the cleaner and got the same error.

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Jan 02, 2019 0
Adobe Employee ,
Jan 02, 2019

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This might help with troubleshooting (apologies if I missed a reference to it in one of the other threads): Error code 42 or 72 when installing Adobe Creative Cloud

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Jan 02, 2019 0
New Here ,
Jan 04, 2019

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These pc's are not connected to the internet.  How can I updated the certificates without them being connected?

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Jan 04, 2019 0