Bought new licenses for Acrobat 2020, can't access Admin Console

[Martin Marxer]

Heya,

We just bought 2 "Acrobat 2020 20.0 WIN AOO License D", and as it seems, it is now necessary for Users to use an Adobe-ID, to which we have to assign the Licenses. Just one Problem with that: I can't access the admin console. The error: "Access denied. You are not eligible to view this page. If you think this is an error, contact your IT administrator for help."

Well, I AM the IT Administrator.. and there seems to be no other way to use the license. I downloaded the Installer from the Adobe License Portal, and it asks for an Adobe-ID. No way around it. So how can we actually use the Licenses we bought?

[Bani Verma · Accepted solution]

Hi there, 

As you have mentioned you are unable to access the Admin console, our support teams can help you resolve this. 

I have marked a personal message to you please check and respond.