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Bug? : After Effects Updates opens Adobe Updater with updates disabled Mac OS X

Community Beginner ,
Oct 25, 2016

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Hi

I might have found a possible bug with After Effects 2015.3 on Mac OS X

Steps I have taken:

1. Built a installer package with all products selected from the Adobe Creative Cloud Packager. Using the enterprise mode

2. Package configurations were:

     - ignore conflicts and continue installations

     - Adobe update manager disabled (IT manages update distribution)

3. Remote Update Manager enabled

4. included all applications and built package msi instsaller

5. Installed on a Mac OS X 10.10.5

6. Open After Effects 2015.3, go to Help > Updates. Able to open Adobe Update manager

7. Tested all other applications in suite, and Help > Updates is greyed out and not clickable

8. Checked the AdobeUpdaterAdminPrefs.dat and updates are suppressed:

<?xml version="1.0" encoding="UTF-8" ?>

       

    <Preferences>

       

    <Suppressed>1</Suppressed>

       

    </Preferences>

I have also created the same package build for Windows and After Effects updates IS disabled as it should be

Has anyone else had this issue?

Hi,

I tested this and could replicate the issue, which also affects Bridge. We now have a bug open for this.

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Bug? : After Effects Updates opens Adobe Updater with updates disabled Mac OS X

Community Beginner ,
Oct 25, 2016

Copy link to clipboard

Copied

Hi

I might have found a possible bug with After Effects 2015.3 on Mac OS X

Steps I have taken:

1. Built a installer package with all products selected from the Adobe Creative Cloud Packager. Using the enterprise mode

2. Package configurations were:

     - ignore conflicts and continue installations

     - Adobe update manager disabled (IT manages update distribution)

3. Remote Update Manager enabled

4. included all applications and built package msi instsaller

5. Installed on a Mac OS X 10.10.5

6. Open After Effects 2015.3, go to Help > Updates. Able to open Adobe Update manager

7. Tested all other applications in suite, and Help > Updates is greyed out and not clickable

8. Checked the AdobeUpdaterAdminPrefs.dat and updates are suppressed:

<?xml version="1.0" encoding="UTF-8" ?>

       

    <Preferences>

       

    <Suppressed>1</Suppressed>

       

    </Preferences>

I have also created the same package build for Windows and After Effects updates IS disabled as it should be

Has anyone else had this issue?

Hi,

I tested this and could replicate the issue, which also affects Bridge. We now have a bug open for this.

Views

124

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Oct 27, 2016

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Hi,

I tested this and could replicate the issue, which also affects Bridge. We now have a bug open for this.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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