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Can I block a specific mobile device from acquiring a licence?

Explorer ,
May 25, 2017

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Hi,

I'm having a weird problem where an iphone (or something purporting to be an iphone) keeps picking up a device licence from our portal. I'm getting sick of deactivating it! Is there a way to block this device permanently?

Seriously, the admin portal needs work. With our company's rather archaic purchasing system, the first we (in IT) know that an installation has happened is when the computer name shows up in the portal. It's nigh on impossible to find out any information from just a device name - particularly if it is unknown to us!

Thanks.

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Can I block a specific mobile device from acquiring a licence?

Explorer ,
May 25, 2017

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Hi,

I'm having a weird problem where an iphone (or something purporting to be an iphone) keeps picking up a device licence from our portal. I'm getting sick of deactivating it! Is there a way to block this device permanently?

Seriously, the admin portal needs work. With our company's rather archaic purchasing system, the first we (in IT) know that an installation has happened is when the computer name shows up in the portal. It's nigh on impossible to find out any information from just a device name - particularly if it is unknown to us!

Thanks.

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May 25, 2017 0
Explorer ,
Jun 01, 2017

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Clearly I'm alone on this (or nobody else is stupid enough to try to manage this).

I've had another one appear today - an Android device. I'm not even sure how Android or iOS devices can pick up a licence from our portal?!

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Jun 01, 2017 0
Adobe Employee ,
Jun 01, 2017

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Hi chrism27517165 ,

Apologize for delay in response.

Are you using named user licensing because that is the only way any person can log in from android or ios device while using Adobe Mobile apps.

As far as device/serial number licensing is concerned i suspect any user will be able to use the serial number on any of the apps.

~Rohit

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Jun 01, 2017 1
Explorer ,
Jun 01, 2017

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Hi Rohit,

We have one named user licence and 100+ device licences. The Android device has acquired a device licence, I'm not sure how.

I'll check with the user who has the named licence to see if she's installed on an Android device - though this wouldn't pick up a device licence, would it?

Thanks

Chris

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Jun 01, 2017 0
Adobe Employee ,
Jun 02, 2017

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Hi Chris,

A mobile phone or a tablet, IOS or Android can not pick a device license.

The only possible way is if the user sign in using his email address and password(named user licensing) in any mobile apps provided by Adobe.

~Rohit

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Jun 02, 2017 1
Explorer ,
Jul 18, 2017

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That's really good to know, except these keep appearing as having acquired one of our device licences.... Quite why people are naming their PC's or Macs as if they phones or tablets, I'm struggling to understand - but since IOS and Android devices can't acquire one... that has to be it, doesn't it?

Screen Shot 2017-07-17 at 15.17.15.png

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Jul 18, 2017 0
Adobe Employee ,
Jul 21, 2017

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Seems like a naming convention confusion in here, these users have indeed named there machines as if these were i-phones and i-pads.

~Rohit

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Jul 21, 2017 1
Explorer ,
Jul 24, 2017

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Obviously my sarcasm was too subtle! But, even if (in some weird universe that people intentionally name their computers as iOS and Android devices) that is the case, how would I find out any kind of information about these from the resources at my disposal - besides the fruitless checks on our network and the vpn logs?! I appreciate that our internal audit processes make it harder, but the portal isn't helping me at all here, when all I have to go on is a device name!

Hence my original question - I want to be able to deny a licence to these devices permanently and NOT have to deactivate them every week.

Thanks

Chris

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Jul 24, 2017 0
Explorer ,
Jan 11, 2018

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This question is still not answered and I now have 3 (2x Android 1x iOS) devices that are periodically acquiring device licences (and being deactivated by me quickly as soon as I spot them).

I'd also like to know when the advertised changes to the portal are happening (that were supposedly rolling out from mid 2017), because I cant see any changes whatsoever so far, though the lovely fanfare banner telling me that the changes were coming has disappeared. I was hoping this might give me something more to work with than a device name...

It shouldn't be rocket science to have a blacklist of device names that cannot get a licence! Restricting to a specific domain or IP range would be better, or even having our own corporate licence portal on our network. But since I can't even see what IP the device licence was acquired from that's probably the most ridiculous wishful thinking...

Everything's in the cloud now anyway, right? Why would admins need to control licencing at all when Adobe can do it so well

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Jan 11, 2018 0