Can i recover my Adobe Cloud Files?

New Here ,
May 17, 2021 May 17, 2021

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Hi,

 

I got an issue when my Adobe Creative Cloud Subscription Bill were suddenly ended, and when it fixed by transferred into Enterprise ID (using the same corporate email) then i lost all my cloud files (photos, presets, fonts, etc). Any solutions so that i could recover my files?

 

Thanks in advance.

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Identity and SSO, Licensing, Manage account, Users and groups

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Adobe Employee ,
May 18, 2021 May 18, 2021

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Hello,

If your account is now migrated to Enterprise ID then the cloud assets might be under the Adobe ID and you have to migrate it manually. Here is the help document: https://helpx.adobe.com/enterprise/kb/transfer-assets.html

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