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Can no longer remove users from my team

Community Beginner ,
May 10, 2019

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Is anyone else experiencing this change of functionality?

Having always been able to add or remove team members on a monthly basis we can no longer do that and in attempting to were told by Adobe that all team members are now 1 year contracts 'billed monthly' and we'd have to pay 50% of that 1 year subscription fee to remove a user!
The whole thing that was good about creative cloud for teams was the ability to expand and contract licenses as needed.
Even more annoying is that Adobe support outright lied to us and said that has never been possible. Well we've been doing it for a long time adobe.

(I know this isn't where to talk to adobe support I just want to know if this is happening to everyone as it's pretty big deal)

Adobe Community Professional
Correct answer by Abambo | Adobe Community Professional

Hi Morgan,

I have now done the test and removed myself from our teams all apps plan. As expected all my apps went to trial. I then assigned my free license to a different id and that worked like a charm. Signed in and could use all the apps again.

What I did, is as it is intended to be used. Take the license away->license goes to the pool of free licenses->attribute to a different user.

What is not possible with a teams account is to "contract" licenses on the fly (take away from your license pool). If you take away a user, you will have a remaining free license to attribute. The license will stay in your pool until the end of your contracts term, where you can ask to adjust the number of licenses.

Expanding is possible on the fly and the new license is available until the contract's annual renewal (so probably not a full year). At the annual renewal, all licenses will renew if not cancelled before for a new term of one year.

That is as it used to be since we acquired the teams license two years ago.

Up to my knowledge it is not possible to take a monthly teams license. If that is the need I suggest you need to take individual monthly licenses.

[Edited for clarity after posting]

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Manage account, Teams

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Can no longer remove users from my team

Community Beginner ,
May 10, 2019

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Is anyone else experiencing this change of functionality?

Having always been able to add or remove team members on a monthly basis we can no longer do that and in attempting to were told by Adobe that all team members are now 1 year contracts 'billed monthly' and we'd have to pay 50% of that 1 year subscription fee to remove a user!
The whole thing that was good about creative cloud for teams was the ability to expand and contract licenses as needed.
Even more annoying is that Adobe support outright lied to us and said that has never been possible. Well we've been doing it for a long time adobe.

(I know this isn't where to talk to adobe support I just want to know if this is happening to everyone as it's pretty big deal)

Adobe Community Professional
Correct answer by Abambo | Adobe Community Professional

Hi Morgan,

I have now done the test and removed myself from our teams all apps plan. As expected all my apps went to trial. I then assigned my free license to a different id and that worked like a charm. Signed in and could use all the apps again.

What I did, is as it is intended to be used. Take the license away->license goes to the pool of free licenses->attribute to a different user.

What is not possible with a teams account is to "contract" licenses on the fly (take away from your license pool). If you take away a user, you will have a remaining free license to attribute. The license will stay in your pool until the end of your contracts term, where you can ask to adjust the number of licenses.

Expanding is possible on the fly and the new license is available until the contract's annual renewal (so probably not a full year). At the annual renewal, all licenses will renew if not cancelled before for a new term of one year.

That is as it used to be since we acquired the teams license two years ago.

Up to my knowledge it is not possible to take a monthly teams license. If that is the need I suggest you need to take individual monthly licenses.

[Edited for clarity after posting]

Topics

Manage account, Teams

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Adobe Community Professional ,
May 10, 2019

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This is the first time I hear this. I will look into this for my part.

Discussion successfully moved from Adobe Creative Cloud to Deployment for Creative Cloud for Team, Enterprise, & CS

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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Adobe Employee ,
May 13, 2019

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Looping in alisterblack for help.

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Adobe Community Professional ,
May 13, 2019

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Hi Morgan,

I have now done the test and removed myself from our teams all apps plan. As expected all my apps went to trial. I then assigned my free license to a different id and that worked like a charm. Signed in and could use all the apps again.

What I did, is as it is intended to be used. Take the license away->license goes to the pool of free licenses->attribute to a different user.

What is not possible with a teams account is to "contract" licenses on the fly (take away from your license pool). If you take away a user, you will have a remaining free license to attribute. The license will stay in your pool until the end of your contracts term, where you can ask to adjust the number of licenses.

Expanding is possible on the fly and the new license is available until the contract's annual renewal (so probably not a full year). At the annual renewal, all licenses will renew if not cancelled before for a new term of one year.

That is as it used to be since we acquired the teams license two years ago.

Up to my knowledge it is not possible to take a monthly teams license. If that is the need I suggest you need to take individual monthly licenses.

[Edited for clarity after posting]

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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Community Beginner ,
May 18, 2019

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Hi Abambo,

Thanks for looking into this, we have always been able to add and remove users from our team on the fly, I've gone back and checked our accounts online with adobe and you can see from month to month the bill varies by how many users we have in any given month. The manage my group page now no longer even has a remove user button so I guess we have a slightly different system to you. Don't worry about though I'm only really having a rant at Adobe who have broken a perfectly good management system for financial gain although in our case we will be using them less and moving our compositing at least to Fusion which works out way cheaper and is node based (which I like)

Thanks for your time☺

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Abambo LATEST
Adobe Community Professional ,
May 18, 2019

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You're welcome. You may have had a grandfathered plan as it works now for you as described when I took my teams license.

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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