Can not download illustrator CC on my Mac

[georgel89871216]

To Who May Concern,

I am using enterprise acct and try to download the softwares that approved from my company. I could download Dreamweaver and Photoshop but the illustrator won't download. the problem is the cloud said the download complete and I said the illustrator icon from download area jump back to install area, and I could not download it (as you can see I had tired to download so many time on the print screen

Please I hope someone could help me to solve it ASAP.

Thanks

[Bani Verma]

Moving to Deployment for Creative Cloud Team, Enterprise, & CS​

[alisterblack · Accepted solution]

It may be that you have a damaged installation.

You can use the Creative Cloud Cleaner tool to remove this.

Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

An alternative download area is Adobe Creative Cloud desktop apps | Adobe Creative Cloud