Highlighted

Can not download illustrator CC on my Mac

New Here ,
Apr 20, 2016

Copy link to clipboard

Copied

To Who May Concern,


I am using enterprise acct and try to download the softwares that approved from my company. I could download Dreamweaver and Photoshop but the illustrator won't download. the problem is the cloud said the download complete and I said the illustrator icon from download area jump back to install area, and I could not download it (as you can see I had tired to download so many time on the print screen

Please I hope someone could help me to solve it ASAP.
Screen Shot 2016-04-21 at 10.18.09 AM.png

Thanks

It may be that you have a damaged installation.

You can use the Creative Cloud Cleaner tool to remove this.

Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

An alternative download area is Adobe Creative Cloud desktop apps | Adobe Creative Cloud

Views

194

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Can not download illustrator CC on my Mac

New Here ,
Apr 20, 2016

Copy link to clipboard

Copied

To Who May Concern,


I am using enterprise acct and try to download the softwares that approved from my company. I could download Dreamweaver and Photoshop but the illustrator won't download. the problem is the cloud said the download complete and I said the illustrator icon from download area jump back to install area, and I could not download it (as you can see I had tired to download so many time on the print screen

Please I hope someone could help me to solve it ASAP.
Screen Shot 2016-04-21 at 10.18.09 AM.png

Thanks

It may be that you have a damaged installation.

You can use the Creative Cloud Cleaner tool to remove this.

Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

An alternative download area is Adobe Creative Cloud desktop apps | Adobe Creative Cloud

Views

195

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 20, 2016 0
Adobe Employee ,
Apr 28, 2016

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 28, 2016 1
Adobe Employee ,
Apr 28, 2016

Copy link to clipboard

Copied

It may be that you have a damaged installation.

You can use the Creative Cloud Cleaner tool to remove this.

Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

An alternative download area is Adobe Creative Cloud desktop apps | Adobe Creative Cloud

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 28, 2016 1