Can't assign license Animate

[rusland42818443]

Hi!

I have a question/problem - i bought license Animate CC and recieve it in managed group, but i can't assign this license to user.

This has been going on for the 2nd week

How to resolve this problem?

thx

[alisterblack]

I would try using another browser or delete cookies/cache in your browser.

If the issue still persists there may be a problem with the provisioning of your console and you should reach out to adobe support - https://helpx.adobe.com/contact.html

[rusland42818443]

unfortunately, it doesn't work, license not assign from another workstation, another browser, in private mode without coockies

But i can assign other licenses, problem only with AnimateCC

[alisterblack · Accepted solution]

Thanks. This may be a provisioning issue then. Please reach out to support for help. https://helpx.adobe.com/contact.html