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Can't assign license Animate

New Here ,
Dec 14, 2017

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Hi!

I have a question/problem - i bought license Animate CC and recieve it in managed group, but i can't assign this license to user.

animate.jpg

This has been going on for the 2nd week

How to resolve this problem?

thx

Thanks. This may be a provisioning issue then. Please reach out to support for help. https://helpx.adobe.com/contact.html

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Can't assign license Animate

New Here ,
Dec 14, 2017

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Hi!

I have a question/problem - i bought license Animate CC and recieve it in managed group, but i can't assign this license to user.

animate.jpg

This has been going on for the 2nd week

How to resolve this problem?

thx

Thanks. This may be a provisioning issue then. Please reach out to support for help. https://helpx.adobe.com/contact.html

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171

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Dec 15, 2017

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I would try using another browser or delete cookies/cache in your browser.

If the issue still persists there may be a problem with the provisioning of your console and you should reach out to adobe support - https://helpx.adobe.com/contact.html

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New Here ,
Dec 15, 2017

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unfortunately, it doesn't work, license not assign from another workstation, another browser, in private mode without coockies

But i can assign other licenses, problem only with AnimateCC

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Adobe Employee ,
Dec 15, 2017

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Thanks. This may be a provisioning issue then. Please reach out to support for help. https://helpx.adobe.com/contact.html

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