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moving/migrating is problematic with adobe programs. you need to properly install.
try and undo what you've done then properly install the cc desktop app and use it to install your programs. the best way to proceed is to roll back your migration and remigrate everything but the adobe programs. then properly install adobe's cc app and use it to install your programs.
second best, would be to try the following, but it might make more of a mess than you currently have and you'll still need t
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moving/migrating is problematic with adobe programs. you need to properly install.
try and undo what you've done then properly install the cc desktop app and use it to install your programs. the best way to proceed is to roll back your migration and remigrate everything but the adobe programs. then properly install adobe's cc app and use it to install your programs.
second best, would be to try the following, but it might make more of a mess than you currently have and you'll still need to follow the first suggestion.
uninstall every cc app, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
if you can't use the cc app to uninstall the cc programs, delete them all and then uninstall the cc app etc.
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Hi,
Thanks for your response, my issue now is my old laptop is at home (back at uni house now, was home for easter) so I can't redo the process. I can't uninstall the apps from the CC as I can't click on anything. If I uninstalled everything from the applications folder on my laptop and reinstalled do you think this would work? I'm becoming desperate now as I have deadlines this week and need the use of PS to complete this.
I'm concerned (as LR is currently working), that if I uninstall everything and it doesn't work still then I will lose access to all software at this crucial time.
Thanks,
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I have exactly the same problem
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Default, please try the suggestions offered by Kglad. Migrating/copying applications to an M1-based Mac computer is even more problematic if we offer M1 versions of the program. I would highly recommend following his suggestions, starting the migration process, and only moving documents and settings to the new computer.
For more information, see https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html.
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Hi,
Thanks for your response, my issue now is my old laptop is at home (back at uni house now, was home for easter) so I can't redo the process. I can't uninstall the apps from the CC as I can't click on anything. If I uninstalled everything from the applications folder on my laptop and reinstalled do you think this would work? I'm becoming desperate now as I have deadlines this week and need the use of PS to complete this.
I'm concerned (as LR is currently working), that if I uninstall everything and it doesn't work still then I will lose access to all software at this crucial time.
Thanks,
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Charlotte, if you don't have access to the old laptop, follow the instructions from Kglad.
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My creative cloud apps will not open
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more info is needed.