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Can't download Photoshop - error 105

Community Beginner ,
Jul 15, 2016

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I am not being able to install Photoshop CC on Mac OSX 10.11.5. I tried to reinstall the Creative Cloud many times, use the Adobe CC cleaner, tried to install as root and nothing seems to work. The last thing I did was to contact the chat and a guy from Adobe connected in my computer and tried to fix it. Didn't work either.

All  the time I get this error:

Exit Code: 105

-------------------------------------- Summary --------------------------------------

- 1 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Failed to open PIM database.

-------------------------------------------------------------------------------------

I have the same laptop as my colleges and somehow, it doesn't work in my computer.

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Can't download Photoshop - error 105

Community Beginner ,
Jul 15, 2016

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I am not being able to install Photoshop CC on Mac OSX 10.11.5. I tried to reinstall the Creative Cloud many times, use the Adobe CC cleaner, tried to install as root and nothing seems to work. The last thing I did was to contact the chat and a guy from Adobe connected in my computer and tried to fix it. Didn't work either.

All  the time I get this error:

Exit Code: 105

-------------------------------------- Summary --------------------------------------

- 1 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Failed to open PIM database.

-------------------------------------------------------------------------------------

I have the same laptop as my colleges and somehow, it doesn't work in my computer.

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787

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Adobe Employee ,
Jul 15, 2016

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Adobe Employee ,
Jul 15, 2016

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Hi Danielc26384378,

I have reviewed your Adobe ID(email address) you have utilized to post here, and found that you have a Creative Cloud for Teams subscription for Photoshop CC.

I moving this thread to Deployment for Creative Cloud Team, Enterprise, & CS​ , as experts here will be able to help you better and quick.

I would recommend you to share the case number of the Chat as well.

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Community Beginner ,
Jul 28, 2016

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Teamtrev LATEST
New Here ,
May 21, 2017

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UNINSTALLING DID NOT WORK FOR ME!

I found this in another thread and it was the only thing that worked for me!

"

Problem solved.

[[side note - Adobe support might have been able to solve this sooner, but I particularly do not like handing over any access to my computer to support staff using an unknown(to me) tool with unknown (to me) capabilities. ]]

Step one - find hdpim.db - spotlight doesn't find it.  A web search doesn't find it either.

This does:  sudo find -x / -name "hdpim.db" -print

I have access to another machine running the same software - I start comparing.  The broken machine has a file hdpim.db-journal which is empty.  The hdpim.db file is the only file in the directory that doesn't have a recent date.

Step two - delete hdpim.db-journal

Step three - and this may not have been necessary - copy hdpim.db from the other machine to the problem machine.

Step four - tell Creative Cloud to update Apps.

Step five - cheer!

So, how hard would it have been for the newly updated documentation to say:  Remove the file "/Library/Application\ Support/Adobe/caps/hdpim.db-journal"  ????" Source - mgg

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