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Can't Find License In Under Adobe ID

New Here ,
May 10, 2018

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Dear Adobe Support Team,

Could you advise me the below difficulty of Customer . Customer can't find the License in Adobe system for activation. So Pls help to advise. Tks.

Beause of There’s no products under his ID. ID is as below

(Edited by Moderator: personal information removed. This is a public forum accessible to all, please refrain from posting any personal information here)

Hi,

What kind of license has been assigned? If a teams or Enterprise license then please check that they have been given entitlement on the Admin Console.

Manage your teams membership

Creative Cloud for enterprise User Guide

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Can't Find License In Under Adobe ID

New Here ,
May 10, 2018

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Dear Adobe Support Team,

Could you advise me the below difficulty of Customer . Customer can't find the License in Adobe system for activation. So Pls help to advise. Tks.

Beause of There’s no products under his ID. ID is as below

(Edited by Moderator: personal information removed. This is a public forum accessible to all, please refrain from posting any personal information here)

Hi,

What kind of license has been assigned? If a teams or Enterprise license then please check that they have been given entitlement on the Admin Console.

Manage your teams membership

Creative Cloud for enterprise User Guide

Views

340

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
May 10, 2018

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Moving this query to Deployment for Creative Cloud for Team, Enterprise, & CS​ Community for quick and better help.

Looping in @alisterblack  for help.

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Adobe Employee ,
May 10, 2018

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Hi,

What kind of license has been assigned? If a teams or Enterprise license then please check that they have been given entitlement on the Admin Console.

Manage your teams membership

Creative Cloud for enterprise User Guide

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
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