Can't Login for school

[krusun01]

I have account school but now, I can't choose company or school when I want to login On web and adobe cc desktop (Windows 10)

This Is Login On Website

And This is on adobe cc desktop

Thank for help 🙂

[Jeff A Wright]

Krusuno01, for your first step, please make sure to login with the e-mail address assigned to your Creative Cloud membership. There is no membership associated with the e-mail address you used to post to this public discussion forum.

If you are unsure on which e-mail address to use, or no subscription is found, then please contact your education institutions Creative Cloud plan administrator.

[krusun01]

Thank you, But I'm sure My account Is student account and I contact with university and he told me that He has opened a license for me. Now I can't login and choose Company of school account ...

Can you help me?, Jeff_A_Wright

[Jeff A Wright]

I am sorry, I can't Krusun01.  I will move this discussion to the Enterprise & Teams forum to see if there are any other suggestions.

I would recommend you continue working with your contact at the University until you are able to login successfully.

[krusun01]

Thank, for help ^^
I will try it.

[Abambo · Accepted solution]

First you need to contact your schools help desk. they are responsible for getting help for you. It looks like your account has been deactivated. If, however, your school tells you that they have activated your account and it does not work, the schools helpdesk or thee schools Adobe products administrator need to connect the Adobe helpdesk.

[krusun01]

Thank you, I will contact with my university again 🙂