Cancel InDesign

New Here ,
Jun 10, 2021 Jun 10, 2021

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Hello, 

 

We want to cancel our year subscription but there is no way even by phone to cancel this. 

The people we've spoke to they can't find our order but every month they do the payment on a creditcard. 

 

We do have an order number on the page: https://account.adobe.com/orders 

but in our "My Memberships" there is no licence number and in our billing summary there is no payment.. 

But in the "Admin Console" you sure can find the monthly payments.. 

 

We lost the overview to cancel the yearly subscription, can someone please contact, many many thanks! 

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Admin console, How to, Licensing, Manage account, Users and groups

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correct answers 1 Correct Answer

Adobe Employee , Jun 10, 2021 Jun 10, 2021
Hi there,  Billing and cancellation queries can only be handled via chat or phone, please see the following help document to know the support options: https://helpx.adobe.com/enterprise/using/cancel-teams-subscription.html Hope this helps. 

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Adobe Employee ,
Jun 10, 2021 Jun 10, 2021

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Hi there, 

 

Billing and cancellation queries can only be handled via chat or phone, please see the following help document to know the support options: https://helpx.adobe.com/enterprise/using/cancel-teams-subscription.html

 

Hope this helps. 

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New Here ,
Jun 10, 2021 Jun 10, 2021

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Thnank you! It's handled by chat! 

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Adobe Employee ,
Jun 10, 2021 Jun 10, 2021

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You're Welcome! 🙂 

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