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cancel my subscription

New Here ,
Mar 28, 2020

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Dear Adobe Team,
 
I have never agreed to the renewal of the subscription or payment submitted. Why did you immediately withdraw the balance from my credit card? Please review my payment, how do I cancel it?

thank you

Hi Erwin, 

 

I have reviewed the Adobe ID (email id) you have utilized to post here, and could not find any subscription associated with it. 

Could you please let us know the type of Creative Cloud subscription you own, is it an individual license or Teams? You may share your email id (Adobe ID associated with the subscription) in a personal message with me so that I can check and guide you accordingly. See: How to send 'Personal Message'

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Admin console, Enterprise, Licensing, Teams

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cancel my subscription

New Here ,
Mar 28, 2020

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Dear Adobe Team,
 
I have never agreed to the renewal of the subscription or payment submitted. Why did you immediately withdraw the balance from my credit card? Please review my payment, how do I cancel it?

thank you

Hi Erwin, 

 

I have reviewed the Adobe ID (email id) you have utilized to post here, and could not find any subscription associated with it. 

Could you please let us know the type of Creative Cloud subscription you own, is it an individual license or Teams? You may share your email id (Adobe ID associated with the subscription) in a personal message with me so that I can check and guide you accordingly. See: How to send 'Personal Message'

Topics

Admin console, Enterprise, Licensing, Teams

Views

531

Likes

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Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 28, 2020 0
Adobe Employee ,
Mar 30, 2020

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Hi Erwin, 

 

I have reviewed the Adobe ID (email id) you have utilized to post here, and could not find any subscription associated with it. 

Could you please let us know the type of Creative Cloud subscription you own, is it an individual license or Teams? You may share your email id (Adobe ID associated with the subscription) in a personal message with me so that I can check and guide you accordingly. See: How to send 'Personal Message'

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Mar 30, 2020 0
New Here ,
Apr 05, 2020

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Yes i have done with my case, thank you for your help. God bless us

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Apr 05, 2020 1