Cancel plan

New Here ,
Apr 25, 2021 Apr 25, 2021

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I'm not using my Adobe cloud and wish to cancel it but when I follow the steps on your website manage my plan it does not come up. how do I cancel my account when It dose not allow me to access the function to do so? I have watched the video and follow the steps. So please come back with a different solution. Only option showing his view plan. Many thanks A

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Adobe Employee , Apr 26, 2021 Apr 26, 2021
Hello, Please follow the steps mentioned in this article to cancel the Individual plan: https://helpx.adobe.com/manage-account/using/cancel-subscription.html Try to use the incognito mode/private window of the browser and sign in with the Personal Account option which will show your plan.

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Adobe Employee ,
Apr 26, 2021 Apr 26, 2021

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Hello,

Please follow the steps mentioned in this article to cancel the Individual plan: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

Try to use the incognito mode/private window of the browser and sign in with the Personal Account option which will show your plan.

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