cancelar suscripción

New Here ,
Jan 02, 2021 Jan 02, 2021

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Hola, he tenido problemas para encontrar donde se cancela la suscripcion, ya que estos meses no necesitaré el programa y no quiero pagar por algo que no estoy ocupando... no me sale opción que muestra el video, no responden a mis mensajes en ayuda, y de verdad que necesito cancelar la suscripcion. Espero me puedan ayudar, solamente me sale la opcion ver plan, pero no cancelar la suscripcion. Gracias 

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Adobe Employee , Jan 04, 2021 Jan 04, 2021
Hi Maria,  I have reviewed your Adobe ID (email address) you have utilized to post here, and found that you had one Creative Cloud individual (personal) subscription which is now cancelled and there is another subscription provided by your university.  If you no longer want to use the Creative Cloud subscription given by your University, then please contact the Creative Cloud Administrator of your university for the same, click here to know how to contact the Admin: https://helpx.adobe.com/enterprise/kb/contact-administrator.html...

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Adobe Employee ,
Jan 04, 2021 Jan 04, 2021

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Hi Maria, 

 

I have reviewed your Adobe ID (email address) you have utilized to post here, and found that you had one Creative Cloud individual (personal) subscription which is now cancelled and there is another subscription provided by your university. 

 

If you no longer want to use the Creative Cloud subscription given by your University, then please contact the Creative Cloud Administrator of your university for the same, click here to know how to contact the Admin: https://helpx.adobe.com/enterprise/kb/contact-administrator.html 

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New Here ,
May 07, 2021 May 07, 2021

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A mi me pasa lo mismo.

Dime ya pudiste resolverlo?

Me puedes compartir como lo solucionaste por favor?

 

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New Here ,
May 12, 2021 May 12, 2021

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yo me contacte con un asistente online de eeuu aca dejo el link https://helpx.adobe.com/manage-account/using/cancel-subscription.html?promoid=61PM7X11&mv=other.html vayan a donde dicen CONTACTENOS abajo de todo con un simbolo de auriculares y ahi intenten.

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