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Cancellation of CC Team subscription go wrong.

New Here ,
Jun 04, 2020

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Have team Subscription for 4 All apps & 1 Illustrator single app,

ask customer service via live chat say can cancel 1 all apps & 1 single app,

CS as re open chat when subscription left 1~2 days before renewal,

but got delay until Adobe charges the credit card for new term,

now Adobe just cancel whole Team (4 license) & 1 single app license.

live chat missing, support case totally no people reply,

only got email ask resubscription whole team again, reason cant cancel single license, only can cancel whole account license, but at Adobe website state owner(admin) can remove license.

then what about the fees they just charges?

they remove whole billing history, how to proof?

please help, as the designer need use the software for work urgently.

Problem solve,

get the refund and resubscript the plan,

thanks for the CS.

Topics

Account management, Billing, Creative Cloud

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161

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Cancellation of CC Team subscription go wrong.

New Here ,
Jun 04, 2020

Copy link to clipboard

Copied

Have team Subscription for 4 All apps & 1 Illustrator single app,

ask customer service via live chat say can cancel 1 all apps & 1 single app,

CS as re open chat when subscription left 1~2 days before renewal,

but got delay until Adobe charges the credit card for new term,

now Adobe just cancel whole Team (4 license) & 1 single app license.

live chat missing, support case totally no people reply,

only got email ask resubscription whole team again, reason cant cancel single license, only can cancel whole account license, but at Adobe website state owner(admin) can remove license.

then what about the fees they just charges?

they remove whole billing history, how to proof?

please help, as the designer need use the software for work urgently.

Problem solve,

get the refund and resubscript the plan,

thanks for the CS.

Topics

Account management, Billing, Creative Cloud

Views

162

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Jun 05, 2020

Copy link to clipboard

Copied

Problem solve,

get the refund and resubscript the plan,

thanks for the CS.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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