Cannot deploy CC 2015 or 2017 from network

Report · Nov 02, 2016

I cannot deploy creative cloud in our environment over the network. We use a combination of SCCM and WDS to deploy creative cloud and nothing is working. I am creating a 64-bit package with Photoshop, Illustrator, Premier, In Design, and Acrobat DC. If I silently run the install from a network drive it installs Acrobat/Distiller and than suddenly rolls everything back and fails. If I double-click the setup.exe to just see what happens, it fails within a few seconds. However if I COPY the Adobe Package Folder I created LOCALLY to the desktop and run the setup silently or just double-click the .exe it installs 100% without an issue. What is the problem? Thank You.

Report · Nov 02, 2016

Packager Links https://forums.adobe.com/thread/1586021

Report · Nov 02, 2016

Nothing at this link is an answer to our issue.

Report · Nov 02, 2016

Here is the PDApp.log. First try was via command line setup.exe --silent and the second try was just double clicking on the setup.exe.

11/02/16 14:08:45:277 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 3500 | Build Version - 1.10.0.26

11/02/16 14:08:45:277 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 3500 | Logging Level verbosity Set to 4

11/02/16 14:08:45:448 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 3500 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is not installed on the system ...

11/02/16 14:08:45:448 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 3500 | Bootstrapper launch location is :: \\WDS\DeploymentShare$\Applications\Adobe CC 2017 x64\Adobe\Build\ASU\Set-up.dat

11/02/16 14:08:46:307 | [INFO] | | ASU | OPM | OPM | | | 3512 | Build Version - 9.0.1.177

11/02/16 14:08:46:307 | [INFO] | | ASU | OPM | OPM | | | 3512 | Logging Level verbosity Set to 4

11/02/16 14:08:47:025 | [INFO] | | ASU | OPM | OPM | | | 3512 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

11/02/16 14:08:47:025 | [INFO] | | ASU | OPM | OPM | | | 3512 | No Record found for the input fields in opm_getValueForKey

11/02/16 14:08:52:456 | [INFO] | | ASU | AAMCustomHook | AAMCustomHook | | | 3488 | Build Version - 10.0.0.49

11/02/16 14:08:52:456 | [INFO] | | ASU | AAMCustomHook | AAMCustomHook | | | 3488 | Logging Level verbosity Set to 4

11/02/16 14:08:52:456 | [INFO] | | ASU | AAMCustomHook | | | CommandLineParser | 3488 | Parsing the command line provided. Number of command line arguments is 3

11/02/16 14:08:52:519 | [INFO] | | ASU | AAMCustomHook | AAMCustomHook | | | 3488 | Updater Inventory location: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\UWA\updaterinventory.dll'

11/02/16 14:08:52:519 | [INFO] | | ASU | AAMCustomHook | AAMCustomHook | | | 3488 | Going to create or update inventory

11/02/16 14:08:52:550 | [INFO] | | ASU | AAMCustomHook | AAMCustomHook | | | 3488 | Successfully created or updated updater inventory

11/02/16 14:09:10:780 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 3500 | Build Version - 1.10.0.26

11/02/16 14:09:10:780 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 3500 | Logging Level verbosity Set to 4

11/02/16 14:09:10:780 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 3500 | The return code from the Bootstrapper Process is (0).

11/02/16 14:09:11:154 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 3500 | Successfully fetched the optionXML content from MSI database ...

11/02/16 14:09:11:185 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 3500 | The install language for Acrobat from the fallback map (en_US)

11/02/16 14:11:15:469 | [INFO] | | ASU | OPM | OPM | | | 952 | Build Version - 10.0.0.13

11/02/16 14:11:15:469 | [INFO] | | ASU | OPM | OPM | | | 952 | Logging Level verbosity Set to 4

11/02/16 14:11:15:594 | [INFO] | | ASU | OPM | OPM | | | 952 | Schema version and schema compatibility version are same or greater than current

11/02/16 14:11:15:594 | [INFO] | | ASU | OPM | OPM | | | 952 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

11/02/16 14:11:15:594 | [INFO] | | ASU | OPM | OPM | | | 952 | No Record found for the input fields in opm_getValueForKey

11/02/16 14:12:44:042 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 3500 | Process creation completed.

11/02/16 14:12:44:042 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 3500 | The return code from the Adobe Installer Process is (0).

11/02/16 14:12:47:351 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 3360 | Build Version - 1.10.0.26

11/02/16 14:12:47:351 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 3360 | Logging Level verbosity Set to 4

11/02/16 14:12:47:351 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 3360 | Executing immediate custom action for install mode.

11/02/16 14:12:47:351 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 3360 | The CustomActionData string is : mode=install;sourceDir=\\WDS\DeploymentShare$\Applications\Adobe CC 2017 x64\Adobe\Build\;installDir=;origDB=\\WDS\DeploymentShare$\Applications\Adobe CC 2017 x64\Adobe\Build\Adobe.msi;installLang=

11/02/16 14:12:47:351 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 3360 | Successfully executed the immediate custom action for install mode .

11/02/16 14:13:01:991 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2964 | Build Version - 1.10.0.26

11/02/16 14:13:01:991 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2964 | Logging Level verbosity Set to 4

11/02/16 14:13:01:991 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2964 | Executing the deferred custom action.

11/02/16 14:13:01:991 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2964 | Obtained the following as CustomActionData

11/02/16 14:13:01:991 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2964 | (mode=install;sourceDir=\\WDS\DeploymentShare$\Applications\Adobe CC 2017 x64\Adobe\Build\;installDir=;origDB=\\WDS\DeploymentShare$\Applications\Adobe CC 2017 x64\Adobe\Build\Adobe.msi;installLang=)

11/02/16 14:13:01:991 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2964 | Original database path is : \\WDS\DeploymentShare$\Applications\Adobe CC 2017 x64\Adobe\Build\Adobe.msi

11/02/16 14:13:02:006 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2964 | OptionXML saved at location :: C:\Users\ADMINI~1\AppData\Local\Temp\{87D7C617-9C67-4C65-BE34-D0DF537A8BDA}\\{C580C0E5-45FA-4A94-AA51-7D2E18E88013}

11/02/16 14:13:02:022 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2964 | Build Version - 1.10.0.26

11/02/16 14:13:02:022 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2964 | Logging Level verbosity Set to 4

11/02/16 14:13:02:022 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2964 | CustomAction Parameters obtained...

11/02/16 14:13:02:022 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2964 | optXMLPath :: C:\Users\ADMINI~1\AppData\Local\Temp\{87D7C617-9C67-4C65-BE34-D0DF537A8BDA}\\{C580C0E5-45FA-4A94-AA51-7D2E18E88013}

11/02/16 14:13:02:022 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2964 | setupBasePath :: \\WDS\DeploymentShare$\Applications\Adobe CC 2017 x64\Adobe\Build\

11/02/16 14:13:02:022 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2964 | installDirPath ::

11/02/16 14:13:02:022 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2964 | installLang ::

11/02/16 14:13:02:022 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2964 | Initializing Custom Action Data from parameters

11/02/16 14:13:02:022 | [INFO] | | ASU | DeploymentManager | Utilities | | | 2964 | Folder does not exist

11/02/16 14:13:02:022 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2964 | Provisioning Tool path is (C:\Users\ADMINI~1\AppData\Local\Temp\{87D7C617-9C67-4C65-BE34-D0DF537A8BDA}\\{1A29F559-B4D4-46EA-9D66-72254FBF9411}).

11/02/16 14:13:02:037 | [INFO] | | ASU | DeploymentManager | Utilities | | | 2964 | Folder does not exist

11/02/16 14:13:02:037 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 2964 | Failed to Initialize .... The Setup base path does not exist.

11/02/16 14:13:02:037 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 2964 | Failed to Initialize from parameters.

11/02/16 14:13:18:936 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 3500 | Process creation completed.

11/02/16 14:13:18:936 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 3500 | The return Code from Create Process (1603).

11/02/16 14:13:18:936 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 3500 | Trying to rollback the Acrobat installation ...

11/02/16 14:13:23:492 | [INFO] | | ASU | OPM | OPM | | | 2444 | Build Version - 10.0.0.13

11/02/16 14:13:23:492 | [INFO] | | ASU | OPM | OPM | | | 2444 | Logging Level verbosity Set to 4

11/02/16 14:13:23:601 | [INFO] | | ASU | OPM | OPM | | | 2444 | Schema version and schema compatibility version are same or greater than current

11/02/16 14:13:23:601 | [INFO] | | ASU | OPM | OPM | | | 2444 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

11/02/16 14:13:23:601 | [INFO] | | ASU | OPM | OPM | | | 2444 | No Record found for the input fields in opm_getValueForKey

11/02/16 14:15:47:536 | [INFO] | | ASU | PIM-ASUInstaller | PIM-ASUInstaller | | | 3508 | Build Version - 10.0.0.65

11/02/16 14:15:47:536 | [INFO] | | ASU | PIM-ASUInstaller | PIM-ASUInstaller | | | 3508 | Logging Level verbosity Set to 4

11/02/16 14:15:47:536 | [INFO] | | ASU | PIM-ASUInstaller | PIM-ASUInstaller | | | 3508 | AAMIU_Uninstall started...

11/02/16 14:15:47:536 | [INFO] | | ASU | PIM-ASUInstaller | PIM-Uninstall | | | 3508 | Get RIBS Product count

11/02/16 14:15:47:552 | [INFO] | | ASU | PIM-ASUInstaller | PIM-Uninstall | | | 3508 | PDB does not exits on machine.

11/02/16 14:15:47:552 | [INFO] | | ASU | PIM-ASUInstaller | PIM-Uninstall | | | 3508 | RIBS Products install status :0

11/02/16 14:15:47:552 | [INFO] | | ASU | PIM-ASUInstaller | PIM-Uninstall | | | 3508 | Get NON RIBS Product count

11/02/16 14:15:47:552 | [INFO] | | ASU | PIM-ASUInstaller | Utilities | | | 3508 | Folder does not exist

11/02/16 14:15:47:552 | [INFO] | | ASU | PIM-ASUInstaller | PIM-Uninstall | | | 3508 | AAMRefs folder does not exists. Non-Ribs products does not exist on the system

11/02/16 14:15:47:552 | [INFO] | | ASU | PIM-ASUInstaller | PIM-Uninstall | | | 3508 | NON RIBS Products install status :0

11/02/16 14:15:47:552 | [INFO] | | ASU | PIM-ASUInstaller | PIM-AAMDeploymentValidation | | | 3508 | Starting Deployment Validation checks...

11/02/16 14:15:47:552 | [INFO] | | ASU | PIM-ASUInstaller | PIM-AAMDeploymentValidation | | | 3508 | Check Adobe Application Manager is running...

11/02/16 14:15:47:552 | [INFO] | | ASU | PIM-ASUInstaller | PIM-AAMDeploymentValidation | | | 3508 | Check Another Adobe installer (RIBS) is running ...

11/02/16 14:15:47:552 | [INFO] | | ASU | PIM-ASUInstaller | PIM-AAMDeploymentValidation | | | 3508 | Check Another Adobe installer (Bootstrapper) is running ...

11/02/16 14:15:47:552 | [INFO] | | ASU | PIM-ASUInstaller | PIM-AAMDeploymentValidation | | | 3508 | Check Adobe Application Manager SYNC is happening...

11/02/16 14:15:47:552 | [INFO] | | ASU | PIM-ASUInstaller | PIM-AAMDeploymentValidation | | | 3508 | Check and close Adobe Application Manager notifiers...

11/02/16 14:15:47:552 | [INFO] | | ASU | PIM-ASUInstaller | Utilities | | | 3508 | Semaphore is not locked

11/02/16 14:15:47:552 | [INFO] | | ASU | PIM-ASUInstaller | PIM-AAMDeploymentValidation | | | 3508 | AAM Deployment Validation checks PASSED.

11/02/16 14:15:47:552 | [INFO] | | ASU | PIM-ASUInstaller | PIM | | | 3508 | Executing install modifiers

11/02/16 14:15:47:552 | [INFO] | | ASU | PIM | PIM | | | 3508 | Build Version - 10.0.0.65

11/02/16 14:15:47:552 | [INFO] | | ASU | PIM | PIM | | | 3508 | Logging Level verbosity Set to 4

11/02/16 14:15:47:552 | [INFO] | | ASU | PIM | PIM | | | 3508 | CREATE PIM Instance ...

11/02/16 14:15:47:552 | [INFO] | | ASU | PIM | PIM | | | 3508 | trying to createOrUpdatePIMDbSchema.

11/02/16 14:15:47:552 | [INFO] | | ASU | PIM | PIM | | | 3508 | Current db schema version on machine 4.

11/02/16 14:15:47:552 | [INFO] | | ASU | PIM | PIM | | | 3508 | Current db schema version to install 1.

11/02/16 14:15:47:552 | [INFO] | | ASU | PIM | PIM | | | 3508 | SUCCESS Created Tables.

11/02/16 14:15:47:552 | [INFO] | | ASU | PIM | PIM | | | 3508 | PIM Database is Up To Date.

11/02/16 14:15:47:583 | [WARN] | | ASU | PIM | | | XMLParser | 3508 | Failed to load xml C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\AdobeGCClient\AdobeGCClient.pimx. system error:2

11/02/16 14:15:47:583 | [INFO] | | ASU | PIM | PIM | | | 3508 | Failed to load XML at path : 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\AdobeGCClient\AdobeGCClient.pimx'

11/02/16 14:15:47:598 | [INFO] | | ASU | PIM | Utilities | | | 3508 | Path to Process :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\CCM\Utilities\AdobeApplicationManager(URIHandler).exe Process Directory :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\CCM\Utilities arguments being passed :"C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\CCM\Utilities\AdobeApplicationManager(URIHandler).exe" --unregister=true --deleteShortcut=true

11/02/16 14:15:47:598 | [ERROR] | | ASU | PIM | Utilities | | | 3508 | CreateProcess failed (267).

11/02/16 14:15:47:598 | [INFO] | | ASU | PIM | PIM | | | 3508 | Error occurred executing uninstall modifier at path: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\CCM\Utilities\AdobeApplicationManager(URIHandler).exe'

11/02/16 14:15:47:630 | [INFO] | | ASU | PIM | Utilities | | | 3508 | Path to Process :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\IPC\customhook\AdobeIPCBrokerCustomHook.exe Process Directory :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\IPC\customhook arguments being passed :"C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\IPC\customhook\AdobeIPCBrokerCustomHook.exe" -uninstall

11/02/16 14:15:47:630 | [INFO] | | ASU | PIM | Utilities | | | 3508 | Success in CreateProcess

11/02/16 14:15:47:645 | [INFO] | | ASU | PIM | Utilities | | | 3508 | Sucessfully launched and executed process...

11/02/16 14:15:47:645 | [INFO] | | ASU | PIM | PIM | | | 3508 | Successfully executed uninstall modifier at path: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\IPC\customhook\AdobeIPCBrokerCustomHook.exe'

11/02/16 14:15:47:661 | [INFO] | | ASU | PIM | Utilities | | | 3508 | Path to Process :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\core\AAMCustomHook.exe Process Directory :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\core arguments being passed :"C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\core\AAMCustomHook.exe" --removeInventory=1

11/02/16 14:15:47:661 | [INFO] | | ASU | PIM | Utilities | | | 3508 | Success in CreateProcess

11/02/16 14:15:47:692 | [INFO] | | ASU | AAMCustomHook | AAMCustomHook | | | 3068 | Build Version - 10.0.0.49

11/02/16 14:15:47:692 | [INFO] | | ASU | AAMCustomHook | AAMCustomHook | | | 3068 | Logging Level verbosity Set to 4

11/02/16 14:15:47:692 | [INFO] | | ASU | AAMCustomHook | | | CommandLineParser | 3068 | Parsing the command line provided. Number of command line arguments is 2

11/02/16 14:15:47:692 | [INFO] | | ASU | AAMCustomHook | AAMCustomHook | | | 3068 | Updater Inventory location: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\UWA\updaterinventory.dll'

11/02/16 14:15:47:786 | [INFO] | | ASU | AAMCustomHook | AAMCustomHook | | | 3068 | Updater Inventory remove status retVal 0, outStatusMajor 0, outStatusMinor 0

11/02/16 14:15:47:786 | [INFO] | | ASU | PIM | Utilities | | | 3508 | Sucessfully launched and executed process...

11/02/16 14:15:47:786 | [INFO] | | ASU | PIM | PIM | | | 3508 | Successfully executed uninstall modifier at path: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\core\AAMCustomHook.exe'

11/02/16 14:15:47:801 | [INFO] | | ASU | PIM | PIM | | | 3508 | PIMSqlite closeDB status 0

11/02/16 14:15:47:801 | [INFO] | | ASU | PIM | PIM | | | 3508 | FREE PIM Instance ...

11/02/16 14:15:47:801 | [ERROR] | | ASU | PIM | PIM | | | 3508 | Unable to free PIM object

11/02/16 14:15:47:801 | [INFO] | | ASU | PIM | PIM-Uninstall | | | 3508 | Trying to Remove AAM as no Products are using AAM.

11/02/16 14:15:47:801 | [INFO] | | ASU | PIM | PIM | | | 3508 | drivePath retreived

11/02/16 14:15:47:926 | [INFO] | | ASU | PIM | PIM | | | 3508 | The temp path for AAM Backup is :C:\Users\ADMINI~1\AppData\Local\Temp\\{FC2B03C8-6AD3-493E-9FD3-B44C89C1F99E}

11/02/16 14:15:47:957 | [ERROR] | | ASU | PIM | PIM | | | 3508 | Failed to Move srcPath:C:\Program Files (x86)\Common Files\Adobe\OOBE destPath:C:\Users\ADMINI~1\AppData\Local\Temp\\{FC2B03C8-6AD3-493E-9FD3-B44C89C1F99E}\OOBE error :5

11/02/16 14:15:47:957 | [ERROR] | | ASU | PIM | PIM-Uninstall | | | 3508 | Failed to move folder 'C:\Program Files (x86)\Common Files\Adobe\OOBE' to 'C:\Users\ADMINI~1\AppData\Local\Temp\\{FC2B03C8-6AD3-493E-9FD3-B44C89C1F99E}\OOBE'

11/02/16 14:15:47:957 | [INFO] | | ASU | PIM | PIM-Uninstall | | | 3508 | Bringing system to the previous state by restoring the moved folders

11/02/16 14:15:47:957 | [INFO] | | ASU | PIM | PIM-Uninstall | | | 3508 | Failed to remove AAM Files.

11/02/16 14:15:47:957 | [ERROR] | | ASU | PIM | PIM-ASUInstaller | | | 3508 | Failed to Uninstall AAM...uninstall error :-8 uninstall validation error :0

11/02/16 14:15:55:213 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 3500 | Process creation completed.

11/02/16 14:15:55:213 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 3500 | Acrobat rolled back successfully ...

11/02/16 14:15:56:227 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 3500 | Setup exiting with return code (6)

11/02/16 14:27:43:403 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 3312 | Build Version - 1.10.0.26

11/02/16 14:27:43:403 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 3312 | Logging Level verbosity Set to 4

11/02/16 14:27:43:419 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 3312 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is not installed on the system ...

11/02/16 14:27:43:419 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 3312 | Bootstrapper launch location is :: \\wds\D$\DeploymentShare\Applications\Adobe CC 2017 x64\Adobe\Build\ASU\Set-up.dat

11/02/16 14:27:43:684 | [INFO] | | ASU | OPM | OPM | | | 2192 | Build Version - 9.0.1.177

11/02/16 14:27:43:684 | [INFO] | | ASU | OPM | OPM | | | 2192 | Logging Level verbosity Set to 4

11/02/16 14:27:43:778 | [INFO] | | ASU | OPM | OPM | | | 2192 | Schema version and schema compatibility version are same or greater than current

11/02/16 14:27:43:778 | [INFO] | | ASU | OPM | OPM | | | 2192 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

11/02/16 14:27:43:778 | [INFO] | | ASU | OPM | OPM | | | 2192 | No Record found for the input fields in opm_getValueForKey

11/02/16 14:27:45:431 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 3312 | Build Version - 1.10.0.26

11/02/16 14:27:45:431 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 3312 | Logging Level verbosity Set to 4

11/02/16 14:27:45:431 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 3312 | The return code from the Bootstrapper Process is (0).

11/02/16 14:27:45:509 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 3312 | Successfully fetched the optionXML content from MSI database ...

11/02/16 14:27:45:525 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 3312 | The install language for Acrobat from the fallback map (en_US)

11/02/16 14:29:20:451 | [INFO] | | ASU | OPM | OPM | | | 3960 | Build Version - 10.0.0.13

11/02/16 14:29:20:451 | [INFO] | | ASU | OPM | OPM | | | 3960 | Logging Level verbosity Set to 4

11/02/16 14:29:20:747 | [INFO] | | ASU | OPM | OPM | | | 3960 | Schema version and schema compatibility version are same or greater than current

11/02/16 14:29:20:747 | [INFO] | | ASU | OPM | OPM | | | 3960 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

11/02/16 14:29:20:747 | [INFO] | | ASU | OPM | OPM | | | 3960 | No Record found for the input fields in opm_getValueForKey

11/02/16 14:30:41:228 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 3312 | Process creation completed.

11/02/16 14:30:41:228 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 3312 | The return code from the Adobe Installer Process is (0).

11/02/16 14:30:44:114 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4028 | Build Version - 1.10.0.26

11/02/16 14:30:44:114 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4028 | Logging Level verbosity Set to 4

11/02/16 14:30:44:114 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4028 | Executing immediate custom action for install mode.

11/02/16 14:30:44:114 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4028 | The CustomActionData string is : mode=install;sourceDir=\\wds\D$\DeploymentShare\Applications\Adobe CC 2017 x64\Adobe\Build\;installDir=;origDB=\\wds\D$\DeploymentShare\Applications\Adobe CC 2017 x64\Adobe\Build\Adobe.msi;installLang=

11/02/16 14:30:44:129 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4028 | Successfully executed the immediate custom action for install mode .

11/02/16 14:31:03:615 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 872 | Build Version - 1.10.0.26

11/02/16 14:31:03:615 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 872 | Logging Level verbosity Set to 4

11/02/16 14:31:03:615 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 872 | Executing the deferred custom action.

11/02/16 14:31:03:615 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 872 | Obtained the following as CustomActionData

11/02/16 14:31:03:615 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 872 | (mode=install;sourceDir=\\wds\D$\DeploymentShare\Applications\Adobe CC 2017 x64\Adobe\Build\;installDir=;origDB=\\wds\D$\DeploymentShare\Applications\Adobe CC 2017 x64\Adobe\Build\Adobe.msi;installLang=)

11/02/16 14:31:03:615 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 872 | Original database path is : \\wds\D$\DeploymentShare\Applications\Adobe CC 2017 x64\Adobe\Build\Adobe.msi

11/02/16 14:31:03:631 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 872 | OptionXML saved at location :: C:\Users\ADMINI~1\AppData\Local\Temp\{FA616B87-B9D5-490A-B79B-C029180FC762}\\{DC9800ED-AD19-4E85-8635-511FA32FB95E}

11/02/16 14:31:03:647 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 872 | Build Version - 1.10.0.26

11/02/16 14:31:03:647 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 872 | Logging Level verbosity Set to 4

11/02/16 14:31:03:647 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 872 | CustomAction Parameters obtained...

11/02/16 14:31:03:647 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 872 | optXMLPath :: C:\Users\ADMINI~1\AppData\Local\Temp\{FA616B87-B9D5-490A-B79B-C029180FC762}\\{DC9800ED-AD19-4E85-8635-511FA32FB95E}

11/02/16 14:31:03:647 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 872 | setupBasePath :: \\wds\D$\DeploymentShare\Applications\Adobe CC 2017 x64\Adobe\Build\

11/02/16 14:31:03:647 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 872 | installDirPath ::

11/02/16 14:31:03:647 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 872 | installLang ::

11/02/16 14:31:03:647 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 872 | Initializing Custom Action Data from parameters

11/02/16 14:31:03:647 | [INFO] | | ASU | DeploymentManager | Utilities | | | 872 | Folder does not exist

11/02/16 14:31:03:647 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 872 | Provisioning Tool path is (C:\Users\ADMINI~1\AppData\Local\Temp\{FA616B87-B9D5-490A-B79B-C029180FC762}\\{67262D7C-2106-4E23-B2CD-F7F6479E2F4A}).

11/02/16 14:31:03:647 | [INFO] | | ASU | DeploymentManager | Utilities | | | 872 | Folder does not exist

11/02/16 14:31:03:647 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 872 | Failed to Initialize .... The Setup base path does not exist.

11/02/16 14:31:03:647 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 872 | Failed to Initialize from parameters.

11/02/16 14:31:22:008 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 3312 | Process creation completed.

11/02/16 14:31:22:008 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 3312 | The return Code from Create Process (1603).

11/02/16 14:31:22:008 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 3312 | Trying to rollback the Acrobat installation ...

11/02/16 14:31:27:218 | [INFO] | | ASU | OPM | OPM | | | 1892 | Build Version - 10.0.0.13

11/02/16 14:31:27:218 | [INFO] | | ASU | OPM | OPM | | | 1892 | Logging Level verbosity Set to 4

11/02/16 14:31:27:312 | [INFO] | | ASU | OPM | OPM | | | 1892 | Schema version and schema compatibility version are same or greater than current

11/02/16 14:31:27:312 | [INFO] | | ASU | OPM | OPM | | | 1892 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

11/02/16 14:31:27:312 | [INFO] | | ASU | OPM | OPM | | | 1892 | No Record found for the input fields in opm_getValueForKey

11/02/16 14:33:16:664 | [INFO] | | ASU | PIM-ASUInstaller | PIM-ASUInstaller | | | 3508 | Build Version - 10.0.0.65

11/02/16 14:33:16:664 | [INFO] | | ASU | PIM-ASUInstaller | PIM-ASUInstaller | | | 3508 | Logging Level verbosity Set to 4

11/02/16 14:33:16:664 | [INFO] | | ASU | PIM-ASUInstaller | PIM-ASUInstaller | | | 3508 | AAMIU_Uninstall started...

11/02/16 14:33:16:664 | [INFO] | | ASU | PIM-ASUInstaller | PIM-Uninstall | | | 3508 | Get RIBS Product count

11/02/16 14:33:16:679 | [INFO] | | ASU | PIM-ASUInstaller | PIM-Uninstall | | | 3508 | PDB does not exits on machine.

11/02/16 14:33:16:679 | [INFO] | | ASU | PIM-ASUInstaller | PIM-Uninstall | | | 3508 | RIBS Products install status :0

11/02/16 14:33:16:679 | [INFO] | | ASU | PIM-ASUInstaller | PIM-Uninstall | | | 3508 | Get NON RIBS Product count

11/02/16 14:33:16:679 | [INFO] | | ASU | PIM-ASUInstaller | Utilities | | | 3508 | Folder does not exist

11/02/16 14:33:16:679 | [INFO] | | ASU | PIM-ASUInstaller | PIM-Uninstall | | | 3508 | AAMRefs folder does not exists. Non-Ribs products does not exist on the system

11/02/16 14:33:16:679 | [INFO] | | ASU | PIM-ASUInstaller | PIM-Uninstall | | | 3508 | NON RIBS Products install status :0

11/02/16 14:33:16:679 | [INFO] | | ASU | PIM-ASUInstaller | PIM-AAMDeploymentValidation | | | 3508 | Starting Deployment Validation checks...

11/02/16 14:33:16:679 | [INFO] | | ASU | PIM-ASUInstaller | PIM-AAMDeploymentValidation | | | 3508 | Check Adobe Application Manager is running...

11/02/16 14:33:16:679 | [INFO] | | ASU | PIM-ASUInstaller | PIM-AAMDeploymentValidation | | | 3508 | Check Another Adobe installer (RIBS) is running ...

11/02/16 14:33:16:679 | [INFO] | | ASU | PIM-ASUInstaller | PIM-AAMDeploymentValidation | | | 3508 | Check Another Adobe installer (Bootstrapper) is running ...

11/02/16 14:33:16:679 | [INFO] | | ASU | PIM-ASUInstaller | PIM-AAMDeploymentValidation | | | 3508 | Check Adobe Application Manager SYNC is happening...

11/02/16 14:33:16:679 | [INFO] | | ASU | PIM-ASUInstaller | PIM-AAMDeploymentValidation | | | 3508 | Check and close Adobe Application Manager notifiers...

11/02/16 14:33:16:679 | [INFO] | | ASU | PIM-ASUInstaller | Utilities | | | 3508 | Semaphore is not locked

11/02/16 14:33:16:679 | [INFO] | | ASU | PIM-ASUInstaller | PIM-AAMDeploymentValidation | | | 3508 | AAM Deployment Validation checks PASSED.

11/02/16 14:33:16:679 | [INFO] | | ASU | PIM-ASUInstaller | PIM | | | 3508 | Executing install modifiers

11/02/16 14:33:16:679 | [INFO] | | ASU | PIM | PIM | | | 3508 | Build Version - 10.0.0.65

11/02/16 14:33:16:679 | [INFO] | | ASU | PIM | PIM | | | 3508 | Logging Level verbosity Set to 4

11/02/16 14:33:16:679 | [INFO] | | ASU | PIM | PIM | | | 3508 | CREATE PIM Instance ...

11/02/16 14:33:16:679 | [INFO] | | ASU | PIM | PIM | | | 3508 | trying to createOrUpdatePIMDbSchema.

11/02/16 14:33:16:679 | [INFO] | | ASU | PIM | PIM | | | 3508 | Current db schema version on machine 4.

11/02/16 14:33:16:679 | [INFO] | | ASU | PIM | PIM | | | 3508 | Current db schema version to install 1.

11/02/16 14:33:16:679 | [INFO] | | ASU | PIM | PIM | | | 3508 | SUCCESS Created Tables.

11/02/16 14:33:16:679 | [INFO] | | ASU | PIM | PIM | | | 3508 | PIM Database is Up To Date.

11/02/16 14:33:16:679 | [WARN] | | ASU | PIM | | | XMLParser | 3508 | Failed to load xml C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\AdobeGCClient\AdobeGCClient.pimx. system error:2

11/02/16 14:33:16:679 | [INFO] | | ASU | PIM | PIM | | | 3508 | Failed to load XML at path : 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\AdobeGCClient\AdobeGCClient.pimx'

11/02/16 14:33:16:679 | [INFO] | | ASU | PIM | Utilities | | | 3508 | Path to Process :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\CCM\Utilities\AdobeApplicationManager(URIHandler).exe Process Directory :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\CCM\Utilities arguments being passed :"C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\CCM\Utilities\AdobeApplicationManager(URIHandler).exe" --unregister=true --deleteShortcut=true

11/02/16 14:33:16:679 | [ERROR] | | ASU | PIM | Utilities | | | 3508 | CreateProcess failed (267).

11/02/16 14:33:16:679 | [INFO] | | ASU | PIM | PIM | | | 3508 | Error occurred executing uninstall modifier at path: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\CCM\Utilities\AdobeApplicationManager(URIHandler).exe'

11/02/16 14:33:16:695 | [INFO] | | ASU | PIM | Utilities | | | 3508 | Path to Process :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\IPC\customhook\AdobeIPCBrokerCustomHook.exe Process Directory :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\IPC\customhook arguments being passed :"C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\IPC\customhook\AdobeIPCBrokerCustomHook.exe" -uninstall

11/02/16 14:33:16:695 | [INFO] | | ASU | PIM | Utilities | | | 3508 | Success in CreateProcess

11/02/16 14:33:16:711 | [INFO] | | ASU | PIM | Utilities | | | 3508 | Sucessfully launched and executed process...

11/02/16 14:33:16:711 | [INFO] | | ASU | PIM | PIM | | | 3508 | Successfully executed uninstall modifier at path: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\IPC\customhook\AdobeIPCBrokerCustomHook.exe'

11/02/16 14:33:16:726 | [INFO] | | ASU | PIM | Utilities | | | 3508 | Path to Process :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\core\AAMCustomHook.exe Process Directory :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\core arguments being passed :"C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\core\AAMCustomHook.exe" --removeInventory=1

11/02/16 14:33:16:726 | [INFO] | | ASU | PIM | Utilities | | | 3508 | Success in CreateProcess

11/02/16 14:33:16:742 | [INFO] | | ASU | AAMCustomHook | AAMCustomHook | | | 3524 | Build Version - 10.0.0.49

11/02/16 14:33:16:742 | [INFO] | | ASU | AAMCustomHook | AAMCustomHook | | | 3524 | Logging Level verbosity Set to 4

11/02/16 14:33:16:742 | [INFO] | | ASU | AAMCustomHook | | | CommandLineParser | 3524 | Parsing the command line provided. Number of command line arguments is 2

11/02/16 14:33:16:742 | [INFO] | | ASU | AAMCustomHook | AAMCustomHook | | | 3524 | Updater Inventory location: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\UWA\updaterinventory.dll'

11/02/16 14:33:16:742 | [INFO] | | ASU | AAMCustomHook | AAMCustomHook | | | 3524 | Updater Inventory remove status retVal 0, outStatusMajor 0, outStatusMinor 0

11/02/16 14:33:16:757 | [INFO] | | ASU | PIM | Utilities | | | 3508 | Sucessfully launched and executed process...

11/02/16 14:33:16:757 | [INFO] | | ASU | PIM | PIM | | | 3508 | Successfully executed uninstall modifier at path: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\core\AAMCustomHook.exe'

11/02/16 14:33:16:757 | [INFO] | | ASU | PIM | PIM | | | 3508 | PIMSqlite closeDB status 0

11/02/16 14:33:16:757 | [INFO] | | ASU | PIM | PIM | | | 3508 | FREE PIM Instance ...

11/02/16 14:33:16:757 | [ERROR] | | ASU | PIM | PIM | | | 3508 | Unable to free PIM object

11/02/16 14:33:16:757 | [INFO] | | ASU | PIM | PIM-Uninstall | | | 3508 | Trying to Remove AAM as no Products are using AAM.

11/02/16 14:33:16:757 | [INFO] | | ASU | PIM | PIM | | | 3508 | drivePath retreived

11/02/16 14:33:16:882 | [INFO] | | ASU | PIM | PIM | | | 3508 | The temp path for AAM Backup is :C:\Users\ADMINI~1\AppData\Local\Temp\\{2C38447E-2013-49FF-B882-66FEC6CBF4F6}

11/02/16 14:33:16:882 | [INFO] | | ASU | PIM | PIM | | | 3508 | Updater Inventory location:C:\Users\ADMINI~1\AppData\Local\Temp\\{2C38447E-2013-49FF-B882-66FEC6CBF4F6}\OOBE\PDApp\UWA\updaterinventory.dll

11/02/16 14:33:16:882 | [INFO] | | ASU | PIM | PIM-Uninstall | | | 3508 | Updater Inventory remove status retVal 1, outStatusMajor 0, outStatusMinor 0

11/02/16 14:33:16:882 | [INFO] | | ASU | PIM | PIM-Uninstall | | | 3508 | Successfully removed AAM Inventory... Using UpdaterInventory

11/02/16 14:33:17:257 | [INFO] | | ASU | PIM | PIM-Uninstall | | | 3508 | Successfully uninstalled Adobe Application Manager ..

11/02/16 14:33:17:257 | [INFO] | | ASU | PIM | PIM-Uninstall | | | 3508 | Successfully uninstalled AAM.

11/02/16 14:33:17:257 | [INFO] | | ASU | PIM | PIM-ASUInstaller | | | 3508 | Successfully Uninstalled AAM...

11/02/16 14:33:24:526 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 3312 | Process creation completed.

11/02/16 14:33:24:526 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 3312 | Acrobat rolled back successfully ...

Report · Nov 03, 2016

Anyone......HELLO Adobe?

Report · Nov 03, 2016

Rollback may indicate a process conflict.

If you have built your package with the current version of Creative Cloud Packager the Build folder will contain ConflictingProcessList.xml which will list processes likely to conflict. See Creative Cloud Help | Creative Cloud Packager release notes

See also Troubleshoot Creative Cloud apps installation and uninstallation errors

Deploy Adobe packages with SCCM

Report · Nov 06, 2016

I doubt there's a conflicting process. It's more Creative Cloud Packager 1.10.26 playing up.

I also got these two lines in PDApp.log that Kdorsh also got: (I just copied/pasted from his log above -- the error is exactly the same -- The Setup base path does not exist)

11/02/16 14:13:02:037 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 2964 | Failed to Initialize .... The Setup base path does not exist.

11/02/16 14:13:02:037 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 2964 | Failed to Initialize from parameters.

I've been using the same build procedures for the image: in a VM, having installed other programs ahead of Adobe Creative Cloud 2015.5 before (with a package created by Creative Cloud Packager 1.9.6), with no issues. Come 2017, this fails spectacularly.

I've also tried:

* Installing CC2017 as the very first application to be installed (fails)

* Rebooting before installing CC2017 (fails)

There is no rollback on my VM as it's a fresh installation of Windows.

Installation does not fail after I copy the entire installation package from the network location \\adm\setup\adobe\cc2017 or s:\setup\adobe\cc2017 (after mapping a network drive to \\adm\setup) to c:\temp!

Report · Nov 07, 2016

I had this problem as well, the workaround is to copy the installation folder to the local computer and run it from there.

Where is the QA team? Running an installation from the network is a basic feature.

Report · Nov 07, 2016

Hi,

I'd like to check this with our engineering team. Please collect logs using the log collector tool and share them with me via PM. (click on my name). Thanks.

Log Collector Tool

Report · Nov 07, 2016

I'm facing the same issue. Worked on earlier versions of CC, but just packaged one last week and it won't install from network location. Thought the 2017 release would fix it, but still doing the same thing.

Report · Nov 07, 2016

I'm having this issue as well. I've imaged a computer with our Windows 10 base, which includes no additional application. CC2017 will not install across the network. I'm getting the same error or the base path not available.

Report · Nov 10, 2016

Is there any update on this issue?

Report · Nov 11, 2016

I heard from our engineering team this morning. They have replicated this issue.

The issue should not occur if using SCCM or similar tools.

I am awaiting further information regarding the next steps but for now the solution is to install from the local machine or use a tool such as SCCM.

Report · Nov 11, 2016

Well, SCCM works depending on how you utilize the deployment. A standard SCCM deployment just copies the install files locally to the client cache and installs from there. So, it's the same process that you're stating that works.

We use SCCM and deploy a small script to run the install from a network location so that 15GB+ of data isn't copied locally to the cache. Mostly because we are a school district and downloading that much content is a load on our network as we don't have any P2P technologies in place.

Just don't want anyone to be fooled by the statement "It works with SCCM", because that is a subjective statement.

The real resolution will come from the engineering team. Please let us know when they have a fix in place. Thanks.

Report · Nov 15, 2016

I just want to back up the staff comment. We run SCCM v1607 to build/manage Windows 10 1607 x64 clients, accessing the content files directly during the TS as a package. You don't need any special script to do this just tick a box on the package properties and select access the files/content directly when you deploy a TS to a collection. Our network isn't great but I've always accessed all content directly from a SCCM DP, it's quicker.

I've deployed the full suite of apps today to 30 computers with no issues. I use the msi to install the core apps.

I used CC packager yesterday to download the latest files. I know you should use the SCCM applications method to deploy software but thought I would share my way.

But I totally agree there's an issue when trying to run the setup/msi manually from a read only network share.

Report · Nov 28, 2016

Any update from Adobe engineers on this? We need to deploy this and the lack of network install functionality is holding us up.

Karan

Report · Nov 11, 2016

I didn't realize this post caught some steam, my apologies, I have been speaking with the engineering team for the past couple of days on this issue after they finally admitted it was an issue. They are supposedly calling me today with a workaround over the network. I understand the solution is to "copy" the adobe folder/installer locally to the desktop. This does not work in an organization with 600+ computers.

Report · Nov 14, 2016

Hi,

Have you received a response from the engineering team. I am having the same problem with a new package created with Adobe Cloud Packager 1.10. My package contains (Adobe Photoshop, InDesign, Illustrator and Acrobat DC). When I run setup.exe on a clean standard build the install fails but the logs show Acrobat DC installs and is uninstalled. I created a clean virtual machine using the Windows 7 x64 SP1 ISO from Microsoft and the install was successful. However, I do not have any problems installing an earlier package with the same Adobe applications created with an earlier version of Cloud Packager.

I have emailed Adobe Enterprise Technical Support but haven't received a response as yet.

Report · Nov 14, 2016

I forgot to mention that running the install locally or across the network makes no difference, It fails everytime.

Report · Nov 15, 2016

No response yet. They told me the engineering department would like to contact me for a workaround. I gave them my business # and extension, but no call yet.

Report · Nov 15, 2016

Try disabling your anti virus product, I have just tried another install (using local setup files) and it has succeed. I can confirm this works on two different test machines I have. I will test again tomorrow installing from a network share and report back.

Report · Nov 15, 2016

On a fresh reimage of the machine with MDT/WDS, anti virus is not even installed at this point. This action happens after my apps get installed. It is not an AV issue.

Report · Nov 14, 2016

Same problem here. Our old 2015.5 installer still works just fine but 2017 is broken and we're not about to copy an 18GB installer to each PC. Any news yet?

Report · Nov 15, 2016

Adding my bit for what it's worth;

I don't use SCCM, but we usually install from a network share or a memory stick. Neither work and I'm not sure if it's since upgrading to packager 1.10 or AdobeCC 2017. Windows and Mac. HAVE to copy installer to computer... and not a second drive in the computer, the main OS drive. Only way I've been able to install the full suite so far.

Report · Nov 15, 2016

I believe I am having a similar problem, following this thread as have been spinning wheels on this trying everything to get it deployed via SCCM the last few days. Cannot seem to get CCP built packages of either full suite or just Acrobat to install. Kdorsh can you please update thread with the findings from yourself and the engineers once resolved ?

thanks

Adobe Community

Cannot deploy CC 2015 or 2017 from network

1 Correct answer