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Cannot deploy CC 2015 or 2017 from network

Community Beginner ,
Nov 02, 2016

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I cannot deploy creative cloud in our environment over the network.  We use a combination of SCCM and WDS to deploy creative cloud and nothing is working.  I am creating a 64-bit package with Photoshop, Illustrator, Premier, In Design, and Acrobat DC.  If I silently run the install from a network drive it installs Acrobat/Distiller and than suddenly rolls everything back and fails.  If I double-click the setup.exe to just see what happens, it fails within a few seconds.  However if I COPY the Adobe Package Folder I created LOCALLY to the desktop and run the setup silently or just double-click the .exe it installs 100% without an issue.  What is the problem?  Thank You.

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Cannot deploy CC 2015 or 2017 from network

Community Beginner ,
Nov 02, 2016

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I cannot deploy creative cloud in our environment over the network.  We use a combination of SCCM and WDS to deploy creative cloud and nothing is working.  I am creating a 64-bit package with Photoshop, Illustrator, Premier, In Design, and Acrobat DC.  If I silently run the install from a network drive it installs Acrobat/Distiller and than suddenly rolls everything back and fails.  If I double-click the setup.exe to just see what happens, it fails within a few seconds.  However if I COPY the Adobe Package Folder I created LOCALLY to the desktop and run the setup silently or just double-click the .exe it installs 100% without an issue.  What is the problem?  Thank You.

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Most Valuable Participant ,
Nov 02, 2016

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Community Beginner ,
Nov 02, 2016

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Nothing at this link is an answer to our issue.

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Community Beginner ,
Nov 02, 2016

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Here is the PDApp.log.  First try was via command line setup.exe --silent and the second try was just double clicking on the setup.exe.

11/02/16 14:08:45:277 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3500 | Build Version - 1.10.0.26

11/02/16 14:08:45:277 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3500 | Logging Level verbosity Set  to 4

11/02/16 14:08:45:448 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3500 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is not installed on the system ...

11/02/16 14:08:45:448 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3500 | Bootstrapper launch location is :: \\WDS\DeploymentShare$\Applications\Adobe CC 2017 x64\Adobe\Build\ASU\Set-up.dat

11/02/16 14:08:46:307 | [INFO] |  | ASU | OPM | OPM |  |  | 3512 | Build Version - 9.0.1.177

11/02/16 14:08:46:307 | [INFO] |  | ASU | OPM | OPM |  |  | 3512 | Logging Level verbosity Set  to 4

11/02/16 14:08:47:025 | [INFO] |  | ASU | OPM | OPM |  |  | 3512 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

11/02/16 14:08:47:025 | [INFO] |  | ASU | OPM | OPM |  |  | 3512 | No Record found for the input fields in opm_getValueForKey

11/02/16 14:08:52:456 | [INFO] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 3488 | Build Version - 10.0.0.49

11/02/16 14:08:52:456 | [INFO] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 3488 | Logging Level verbosity Set  to 4

11/02/16 14:08:52:456 | [INFO] |  | ASU | AAMCustomHook |  |  | CommandLineParser | 3488 | Parsing the command line provided. Number of command line arguments is 3

11/02/16 14:08:52:519 | [INFO] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 3488 | Updater Inventory location: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\UWA\updaterinventory.dll'

11/02/16 14:08:52:519 | [INFO] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 3488 | Going to create or update inventory

11/02/16 14:08:52:550 | [INFO] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 3488 | Successfully created or updated updater inventory

11/02/16 14:09:10:780 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3500 | Build Version - 1.10.0.26

11/02/16 14:09:10:780 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3500 | Logging Level verbosity Set  to 4

11/02/16 14:09:10:780 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3500 | The return code from the Bootstrapper Process is (0).

11/02/16 14:09:11:154 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3500 | Successfully fetched the optionXML content from MSI database ...

11/02/16 14:09:11:185 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3500 | The install language for Acrobat from the fallback map (en_US)

11/02/16 14:11:15:469 | [INFO] |  | ASU | OPM | OPM |  |  | 952 | Build Version - 10.0.0.13

11/02/16 14:11:15:469 | [INFO] |  | ASU | OPM | OPM |  |  | 952 | Logging Level verbosity Set  to 4

11/02/16 14:11:15:594 | [INFO] |  | ASU | OPM | OPM |  |  | 952 | Schema version and schema compatibility version are same or greater than current

11/02/16 14:11:15:594 | [INFO] |  | ASU | OPM | OPM |  |  | 952 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

11/02/16 14:11:15:594 | [INFO] |  | ASU | OPM | OPM |  |  | 952 | No Record found for the input fields in opm_getValueForKey

11/02/16 14:12:44:042 | [INFO] |  | ASU | MSIInvoker | AAMEEUtilities |  |  | 3500 | Process creation completed.

11/02/16 14:12:44:042 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3500 | The return code from the Adobe Installer Process is (0).

11/02/16 14:12:47:351 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3360 | Build Version - 1.10.0.26

11/02/16 14:12:47:351 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3360 | Logging Level verbosity Set  to 4

11/02/16 14:12:47:351 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3360 | Executing immediate custom action for install mode.

11/02/16 14:12:47:351 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3360 | The CustomActionData string is : mode=install;sourceDir=\\WDS\DeploymentShare$\Applications\Adobe CC 2017 x64\Adobe\Build\;installDir=;origDB=\\WDS\DeploymentShare$\Applications\Adobe CC 2017 x64\Adobe\Build\Adobe.msi;installLang=

11/02/16 14:12:47:351 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 3360 | Successfully executed the immediate custom action for install mode .

11/02/16 14:13:01:991 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2964 | Build Version - 1.10.0.26

11/02/16 14:13:01:991 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2964 | Logging Level verbosity Set  to 4

11/02/16 14:13:01:991 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2964 | Executing the deferred custom action.

11/02/16 14:13:01:991 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2964 | Obtained the following as CustomActionData

11/02/16 14:13:01:991 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2964 | (mode=install;sourceDir=\\WDS\DeploymentShare$\Applications\Adobe CC 2017 x64\Adobe\Build\;installDir=;origDB=\\WDS\DeploymentShare$\Applications\Adobe CC 2017 x64\Adobe\Build\Adobe.msi;installLang=)

11/02/16 14:13:01:991 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2964 | (mode=install;sourceDir=\\WDS\DeploymentShare$\Applications\Adobe CC 2017 x64\Adobe\Build\;installDir=;origDB=\\WDS\DeploymentShare$\Applications\Adobe CC 2017 x64\Adobe\Build\Adobe.msi;installLang=)

11/02/16 14:13:01:991 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2964 | Original database path is : \\WDS\DeploymentShare$\Applications\Adobe CC 2017 x64\Adobe\Build\Adobe.msi

11/02/16 14:13:02:006 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2964 | OptionXML saved at location :: C:\Users\ADMINI~1\AppData\Local\Temp\{87D7C617-9C67-4C65-BE34-D0DF537A8BDA}\\{C580C0E5-45FA-4A94-AA51-7D2E18E88013}

11/02/16 14:13:02:022 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2964 | Build Version - 1.10.0.26

11/02/16 14:13:02:022 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2964 | Logging Level verbosity Set  to 4

11/02/16 14:13:02:022 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2964 | CustomAction Parameters obtained...

11/02/16 14:13:02:022 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2964 |  optXMLPath :: C:\Users\ADMINI~1\AppData\Local\Temp\{87D7C617-9C67-4C65-BE34-D0DF537A8BDA}\\{C580C0E5-45FA-4A94-AA51-7D2E18E88013}

11/02/16 14:13:02:022 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2964 |  setupBasePath :: \\WDS\DeploymentShare$\Applications\Adobe CC 2017 x64\Adobe\Build\

11/02/16 14:13:02:022 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2964 |  installDirPath ::

11/02/16 14:13:02:022 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2964 |  installLang ::

11/02/16 14:13:02:022 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2964 | Initializing Custom Action Data from parameters

11/02/16 14:13:02:022 | [INFO] |  | ASU | DeploymentManager | Utilities |  |  | 2964 | Folder does not exist

11/02/16 14:13:02:022 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2964 | Provisioning Tool path is (C:\Users\ADMINI~1\AppData\Local\Temp\{87D7C617-9C67-4C65-BE34-D0DF537A8BDA}\\{1A29F559-B4D4-46EA-9D66-72254FBF9411}).

11/02/16 14:13:02:037 | [INFO] |  | ASU | DeploymentManager | Utilities |  |  | 2964 | Folder does not exist

11/02/16 14:13:02:037 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2964 | Failed to Initialize .... The Setup base path does not exist.

11/02/16 14:13:02:037 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2964 | Failed to Initialize from parameters.

11/02/16 14:13:18:936 | [INFO] |  | ASU | MSIInvoker | AAMEEUtilities |  |  | 3500 | Process creation completed.

11/02/16 14:13:18:936 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3500 |  The return Code from Create Process (1603).

11/02/16 14:13:18:936 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3500 | Trying to rollback the Acrobat installation ...

11/02/16 14:13:23:492 | [INFO] |  | ASU | OPM | OPM |  |  | 2444 | Build Version - 10.0.0.13

11/02/16 14:13:23:492 | [INFO] |  | ASU | OPM | OPM |  |  | 2444 | Logging Level verbosity Set  to 4

11/02/16 14:13:23:601 | [INFO] |  | ASU | OPM | OPM |  |  | 2444 | Schema version and schema compatibility version are same or greater than current

11/02/16 14:13:23:601 | [INFO] |  | ASU | OPM | OPM |  |  | 2444 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

11/02/16 14:13:23:601 | [INFO] |  | ASU | OPM | OPM |  |  | 2444 | No Record found for the input fields in opm_getValueForKey

11/02/16 14:15:47:536 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-ASUInstaller |  |  | 3508 | Build Version - 10.0.0.65

11/02/16 14:15:47:536 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-ASUInstaller |  |  | 3508 | Logging Level verbosity Set  to 4

11/02/16 14:15:47:536 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-ASUInstaller |  |  | 3508 | AAMIU_Uninstall started...

11/02/16 14:15:47:536 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-Uninstall |  |  | 3508 | Get RIBS Product count

11/02/16 14:15:47:552 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-Uninstall |  |  | 3508 | PDB does not exits on machine.

11/02/16 14:15:47:552 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-Uninstall |  |  | 3508 | RIBS Products install status :0

11/02/16 14:15:47:552 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-Uninstall |  |  | 3508 | Get NON RIBS Product count

11/02/16 14:15:47:552 | [INFO] |  | ASU | PIM-ASUInstaller | Utilities |  |  | 3508 | Folder does not exist

11/02/16 14:15:47:552 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-Uninstall |  |  | 3508 | AAMRefs folder  does not exists. Non-Ribs products does not exist on the system

11/02/16 14:15:47:552 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-Uninstall |  |  | 3508 | NON RIBS Products install status :0

11/02/16 14:15:47:552 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-AAMDeploymentValidation |  |  | 3508 | Starting Deployment Validation checks...

11/02/16 14:15:47:552 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-AAMDeploymentValidation |  |  | 3508 | Check Adobe Application Manager is running...

11/02/16 14:15:47:552 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-AAMDeploymentValidation |  |  | 3508 | Check Another Adobe installer (RIBS) is running ...

11/02/16 14:15:47:552 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-AAMDeploymentValidation |  |  | 3508 | Check Another Adobe installer (Bootstrapper) is running  ...

11/02/16 14:15:47:552 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-AAMDeploymentValidation |  |  | 3508 | Check Adobe Application Manager SYNC is happening...

11/02/16 14:15:47:552 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-AAMDeploymentValidation |  |  | 3508 | Check and close Adobe Application Manager notifiers...

11/02/16 14:15:47:552 | [INFO] |  | ASU | PIM-ASUInstaller | Utilities |  |  | 3508 | Semaphore is not locked

11/02/16 14:15:47:552 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-AAMDeploymentValidation |  |  | 3508 | AAM Deployment Validation checks PASSED.

11/02/16 14:15:47:552 | [INFO] |  | ASU | PIM-ASUInstaller | PIM |  |  | 3508 | Executing install modifiers

11/02/16 14:15:47:552 | [INFO] |  | ASU | PIM | PIM |  |  | 3508 | Build Version - 10.0.0.65

11/02/16 14:15:47:552 | [INFO] |  | ASU | PIM | PIM |  |  | 3508 | Logging Level verbosity Set  to 4

11/02/16 14:15:47:552 | [INFO] |  | ASU | PIM | PIM |  |  | 3508 | CREATE PIM Instance ...

11/02/16 14:15:47:552 | [INFO] |  | ASU | PIM | PIM |  |  | 3508 | trying to createOrUpdatePIMDbSchema.

11/02/16 14:15:47:552 | [INFO] |  | ASU | PIM | PIM |  |  | 3508 | Current db schema version on machine 4.

11/02/16 14:15:47:552 | [INFO] |  | ASU | PIM | PIM |  |  | 3508 | Current db schema version to install 1.

11/02/16 14:15:47:552 | [INFO] |  | ASU | PIM | PIM |  |  | 3508 | SUCCESS Created Tables.

11/02/16 14:15:47:552 | [INFO] |  | ASU | PIM | PIM |  |  | 3508 | PIM Database is Up To Date.

11/02/16 14:15:47:583 | [WARN] |  | ASU | PIM |  |  | XMLParser | 3508 | Failed to load xml C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\AdobeGCClient\AdobeGCClient.pimx. system error:2

11/02/16 14:15:47:583 | [INFO] |  | ASU | PIM | PIM |  |  | 3508 | Failed to load XML at path : 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\AdobeGCClient\AdobeGCClient.pimx'

11/02/16 14:15:47:598 | [INFO] |  | ASU | PIM | Utilities |  |  | 3508 | Path to Process :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\CCM\Utilities\AdobeApplicationManager(URIHandler).exe Process Directory :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\CCM\Utilities arguments being passed :"C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\CCM\Utilities\AdobeApplicationManager(URIHandler).exe" --unregister=true --deleteShortcut=true

11/02/16 14:15:47:598 | [ERROR] |  | ASU | PIM | Utilities |  |  | 3508 | CreateProcess failed (267).

11/02/16 14:15:47:598 | [INFO] |  | ASU | PIM | PIM |  |  | 3508 | Error occurred executing uninstall modifier at path: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\CCM\Utilities\AdobeApplicationManager(URIHandler).exe'

11/02/16 14:15:47:630 | [INFO] |  | ASU | PIM | Utilities |  |  | 3508 | Path to Process :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\IPC\customhook\AdobeIPCBrokerCustomHook.exe Process Directory :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\IPC\customhook arguments being passed :"C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\IPC\customhook\AdobeIPCBrokerCustomHook.exe" -uninstall

11/02/16 14:15:47:630 | [INFO] |  | ASU | PIM | Utilities |  |  | 3508 | Success in CreateProcess

11/02/16 14:15:47:645 | [INFO] |  | ASU | PIM | Utilities |  |  | 3508 | Sucessfully launched and executed process...

11/02/16 14:15:47:645 | [INFO] |  | ASU | PIM | PIM |  |  | 3508 | Successfully executed uninstall modifier at path: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\IPC\customhook\AdobeIPCBrokerCustomHook.exe'

11/02/16 14:15:47:661 | [INFO] |  | ASU | PIM | Utilities |  |  | 3508 | Path to Process :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\core\AAMCustomHook.exe Process Directory :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\core arguments being passed :"C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\core\AAMCustomHook.exe" --removeInventory=1

11/02/16 14:15:47:661 | [INFO] |  | ASU | PIM | Utilities |  |  | 3508 | Success in CreateProcess

11/02/16 14:15:47:692 | [INFO] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 3068 | Build Version - 10.0.0.49

11/02/16 14:15:47:692 | [INFO] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 3068 | Logging Level verbosity Set  to 4

11/02/16 14:15:47:692 | [INFO] |  | ASU | AAMCustomHook |  |  | CommandLineParser | 3068 | Parsing the command line provided. Number of command line arguments is 2

11/02/16 14:15:47:692 | [INFO] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 3068 | Updater Inventory location: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\UWA\updaterinventory.dll'

11/02/16 14:15:47:786 | [INFO] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 3068 | Updater Inventory remove status retVal 0, outStatusMajor 0, outStatusMinor 0

11/02/16 14:15:47:786 | [INFO] |  | ASU | PIM | Utilities |  |  | 3508 | Sucessfully launched and executed process...

11/02/16 14:15:47:786 | [INFO] |  | ASU | PIM | PIM |  |  | 3508 | Successfully executed uninstall modifier at path: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\core\AAMCustomHook.exe'

11/02/16 14:15:47:801 | [INFO] |  | ASU | PIM | PIM |  |  | 3508 | PIMSqlite closeDB status 0

11/02/16 14:15:47:801 | [INFO] |  | ASU | PIM | PIM |  |  | 3508 | FREE PIM Instance ...

11/02/16 14:15:47:801 | [ERROR] |  | ASU | PIM | PIM |  |  | 3508 | Unable to free PIM object

11/02/16 14:15:47:801 | [INFO] |  | ASU | PIM | PIM-Uninstall |  |  | 3508 | Trying to Remove AAM as no Products are using AAM.

11/02/16 14:15:47:801 | [INFO] |  | ASU | PIM | PIM |  |  | 3508 | drivePath retreived

11/02/16 14:15:47:801 | [INFO] |  | ASU | PIM | PIM |  |  | 3508 | drivePath retreived

11/02/16 14:15:47:926 | [INFO] |  | ASU | PIM | PIM |  |  | 3508 | The temp path for AAM Backup is :C:\Users\ADMINI~1\AppData\Local\Temp\\{FC2B03C8-6AD3-493E-9FD3-B44C89C1F99E}

11/02/16 14:15:47:957 | [ERROR] |  | ASU | PIM | PIM |  |  | 3508 | Failed to Move srcPath:C:\Program Files (x86)\Common Files\Adobe\OOBE destPath:C:\Users\ADMINI~1\AppData\Local\Temp\\{FC2B03C8-6AD3-493E-9FD3-B44C89C1F99E}\OOBE error :5

11/02/16 14:15:47:957 | [ERROR] |  | ASU | PIM | PIM-Uninstall |  |  | 3508 | Failed to move folder 'C:\Program Files (x86)\Common Files\Adobe\OOBE' to 'C:\Users\ADMINI~1\AppData\Local\Temp\\{FC2B03C8-6AD3-493E-9FD3-B44C89C1F99E}\OOBE'

11/02/16 14:15:47:957 | [INFO] |  | ASU | PIM | PIM-Uninstall |  |  | 3508 | Bringing system to the previous state by restoring the moved folders

11/02/16 14:15:47:957 | [INFO] |  | ASU | PIM | PIM-Uninstall |  |  | 3508 | Failed to remove AAM Files.

11/02/16 14:15:47:957 | [ERROR] |  | ASU | PIM | PIM-ASUInstaller |  |  | 3508 | Failed to Uninstall AAM...uninstall error :-8 uninstall validation error :0

11/02/16 14:15:55:213 | [INFO] |  | ASU | MSIInvoker | AAMEEUtilities |  |  | 3500 | Process creation completed.

11/02/16 14:15:55:213 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3500 | Acrobat rolled back successfully ...

11/02/16 14:15:56:227 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3500 | Setup exiting with return code (6)

11/02/16 14:27:43:403 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3312 | Build Version - 1.10.0.26

11/02/16 14:27:43:403 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3312 | Logging Level verbosity Set  to 4

11/02/16 14:27:43:419 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3312 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is not installed on the system ...

11/02/16 14:27:43:419 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3312 | Bootstrapper launch location is :: \\wds\D$\DeploymentShare\Applications\Adobe CC 2017 x64\Adobe\Build\ASU\Set-up.dat

11/02/16 14:27:43:684 | [INFO] |  | ASU | OPM | OPM |  |  | 2192 | Build Version - 9.0.1.177

11/02/16 14:27:43:684 | [INFO] |  | ASU | OPM | OPM |  |  | 2192 | Logging Level verbosity Set  to 4

11/02/16 14:27:43:778 | [INFO] |  | ASU | OPM | OPM |  |  | 2192 | Schema version and schema compatibility version are same or greater than current

11/02/16 14:27:43:778 | [INFO] |  | ASU | OPM | OPM |  |  | 2192 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

11/02/16 14:27:43:778 | [INFO] |  | ASU | OPM | OPM |  |  | 2192 | No Record found for the input fields in opm_getValueForKey

11/02/16 14:27:45:431 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3312 | Build Version - 1.10.0.26

11/02/16 14:27:45:431 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3312 | Logging Level verbosity Set  to 4

11/02/16 14:27:45:431 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3312 | The return code from the Bootstrapper Process is (0).

11/02/16 14:27:45:509 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3312 | Successfully fetched the optionXML content from MSI database ...

11/02/16 14:27:45:525 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3312 | The install language for Acrobat from the fallback map (en_US)

11/02/16 14:29:20:451 | [INFO] |  | ASU | OPM | OPM |  |  | 3960 | Build Version - 10.0.0.13

11/02/16 14:29:20:451 | [INFO] |  | ASU | OPM | OPM |  |  | 3960 | Logging Level verbosity Set  to 4

11/02/16 14:29:20:747 | [INFO] |  | ASU | OPM | OPM |  |  | 3960 | Schema version and schema compatibility version are same or greater than current

11/02/16 14:29:20:747 | [INFO] |  | ASU | OPM | OPM |  |  | 3960 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

11/02/16 14:29:20:747 | [INFO] |  | ASU | OPM | OPM |  |  | 3960 | No Record found for the input fields in opm_getValueForKey

11/02/16 14:30:41:228 | [INFO] |  | ASU | MSIInvoker | AAMEEUtilities |  |  | 3312 | Process creation completed.

11/02/16 14:30:41:228 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3312 | The return code from the Adobe Installer Process is (0).

11/02/16 14:30:44:114 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4028 | Build Version - 1.10.0.26

11/02/16 14:30:44:114 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4028 | Logging Level verbosity Set  to 4

11/02/16 14:30:44:114 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4028 | Executing immediate custom action for install mode.

11/02/16 14:30:44:114 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4028 | The CustomActionData string is : mode=install;sourceDir=\\wds\D$\DeploymentShare\Applications\Adobe CC 2017 x64\Adobe\Build\;installDir=;origDB=\\wds\D$\DeploymentShare\Applications\Adobe CC 2017 x64\Adobe\Build\Adobe.msi;installLang=

11/02/16 14:30:44:129 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4028 | Successfully executed the immediate custom action for install mode .

11/02/16 14:31:03:615 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 872 | Build Version - 1.10.0.26

11/02/16 14:31:03:615 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 872 | Logging Level verbosity Set  to 4

11/02/16 14:31:03:615 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 872 | Executing the deferred custom action.

11/02/16 14:31:03:615 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 872 | Obtained the following as CustomActionData

11/02/16 14:31:03:615 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 872 | (mode=install;sourceDir=\\wds\D$\DeploymentShare\Applications\Adobe CC 2017 x64\Adobe\Build\;installDir=;origDB=\\wds\D$\DeploymentShare\Applications\Adobe CC 2017 x64\Adobe\Build\Adobe.msi;installLang=)

11/02/16 14:31:03:615 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 872 | (mode=install;sourceDir=\\wds\D$\DeploymentShare\Applications\Adobe CC 2017 x64\Adobe\Build\;installDir=;origDB=\\wds\D$\DeploymentShare\Applications\Adobe CC 2017 x64\Adobe\Build\Adobe.msi;installLang=)

11/02/16 14:31:03:615 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 872 | Original database path is : \\wds\D$\DeploymentShare\Applications\Adobe CC 2017 x64\Adobe\Build\Adobe.msi

11/02/16 14:31:03:631 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 872 | OptionXML saved at location :: C:\Users\ADMINI~1\AppData\Local\Temp\{FA616B87-B9D5-490A-B79B-C029180FC762}\\{DC9800ED-AD19-4E85-8635-511FA32FB95E}

11/02/16 14:31:03:647 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 872 | Build Version - 1.10.0.26

11/02/16 14:31:03:647 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 872 | Logging Level verbosity Set  to 4

11/02/16 14:31:03:647 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 872 | CustomAction Parameters obtained...

11/02/16 14:31:03:647 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 872 |  optXMLPath :: C:\Users\ADMINI~1\AppData\Local\Temp\{FA616B87-B9D5-490A-B79B-C029180FC762}\\{DC9800ED-AD19-4E85-8635-511FA32FB95E}

11/02/16 14:31:03:647 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 872 |  setupBasePath :: \\wds\D$\DeploymentShare\Applications\Adobe CC 2017 x64\Adobe\Build\

11/02/16 14:31:03:647 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 872 |  installDirPath ::

11/02/16 14:31:03:647 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 872 |  installLang ::

11/02/16 14:31:03:647 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 872 | Initializing Custom Action Data from parameters

11/02/16 14:31:03:647 | [INFO] |  | ASU | DeploymentManager | Utilities |  |  | 872 | Folder does not exist

11/02/16 14:31:03:647 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 872 | Provisioning Tool path is (C:\Users\ADMINI~1\AppData\Local\Temp\{FA616B87-B9D5-490A-B79B-C029180FC762}\\{67262D7C-2106-4E23-B2CD-F7F6479E2F4A}).

11/02/16 14:31:03:647 | [INFO] |  | ASU | DeploymentManager | Utilities |  |  | 872 | Folder does not exist

11/02/16 14:31:03:647 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 872 | Failed to Initialize .... The Setup base path does not exist.

11/02/16 14:31:03:647 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 872 | Failed to Initialize from parameters.

11/02/16 14:31:22:008 | [INFO] |  | ASU | MSIInvoker | AAMEEUtilities |  |  | 3312 | Process creation completed.

11/02/16 14:31:22:008 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3312 |  The return Code from Create Process (1603).

11/02/16 14:31:22:008 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3312 | Trying to rollback the Acrobat installation ...

11/02/16 14:31:27:218 | [INFO] |  | ASU | OPM | OPM |  |  | 1892 | Build Version - 10.0.0.13

11/02/16 14:31:27:218 | [INFO] |  | ASU | OPM | OPM |  |  | 1892 | Logging Level verbosity Set  to 4

11/02/16 14:31:27:312 | [INFO] |  | ASU | OPM | OPM |  |  | 1892 | Schema version and schema compatibility version are same or greater than current

11/02/16 14:31:27:312 | [INFO] |  | ASU | OPM | OPM |  |  | 1892 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

11/02/16 14:31:27:312 | [INFO] |  | ASU | OPM | OPM |  |  | 1892 | No Record found for the input fields in opm_getValueForKey

11/02/16 14:33:16:664 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-ASUInstaller |  |  | 3508 | Build Version - 10.0.0.65

11/02/16 14:33:16:664 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-ASUInstaller |  |  | 3508 | Logging Level verbosity Set  to 4

11/02/16 14:33:16:664 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-ASUInstaller |  |  | 3508 | AAMIU_Uninstall started...

11/02/16 14:33:16:664 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-Uninstall |  |  | 3508 | Get RIBS Product count

11/02/16 14:33:16:679 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-Uninstall |  |  | 3508 | PDB does not exits on machine.

11/02/16 14:33:16:679 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-Uninstall |  |  | 3508 | RIBS Products install status :0

11/02/16 14:33:16:679 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-Uninstall |  |  | 3508 | Get NON RIBS Product count

11/02/16 14:33:16:679 | [INFO] |  | ASU | PIM-ASUInstaller | Utilities |  |  | 3508 | Folder does not exist

11/02/16 14:33:16:679 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-Uninstall |  |  | 3508 | AAMRefs folder  does not exists. Non-Ribs products does not exist on the system

11/02/16 14:33:16:679 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-Uninstall |  |  | 3508 | NON RIBS Products install status :0

11/02/16 14:33:16:679 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-AAMDeploymentValidation |  |  | 3508 | Starting Deployment Validation checks...

11/02/16 14:33:16:679 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-AAMDeploymentValidation |  |  | 3508 | Check Adobe Application Manager is running...

11/02/16 14:33:16:679 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-AAMDeploymentValidation |  |  | 3508 | Check Another Adobe installer (RIBS) is running ...

11/02/16 14:33:16:679 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-AAMDeploymentValidation |  |  | 3508 | Check Another Adobe installer (Bootstrapper) is running  ...

11/02/16 14:33:16:679 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-AAMDeploymentValidation |  |  | 3508 | Check Adobe Application Manager SYNC is happening...

11/02/16 14:33:16:679 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-AAMDeploymentValidation |  |  | 3508 | Check and close Adobe Application Manager notifiers...

11/02/16 14:33:16:679 | [INFO] |  | ASU | PIM-ASUInstaller | Utilities |  |  | 3508 | Semaphore is not locked

11/02/16 14:33:16:679 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-AAMDeploymentValidation |  |  | 3508 | AAM Deployment Validation checks PASSED.

11/02/16 14:33:16:679 | [INFO] |  | ASU | PIM-ASUInstaller | PIM |  |  | 3508 | Executing install modifiers

11/02/16 14:33:16:679 | [INFO] |  | ASU | PIM | PIM |  |  | 3508 | Build Version - 10.0.0.65

11/02/16 14:33:16:679 | [INFO] |  | ASU | PIM | PIM |  |  | 3508 | Logging Level verbosity Set  to 4

11/02/16 14:33:16:679 | [INFO] |  | ASU | PIM | PIM |  |  | 3508 | CREATE PIM Instance ...

11/02/16 14:33:16:679 | [INFO] |  | ASU | PIM | PIM |  |  | 3508 | trying to createOrUpdatePIMDbSchema.

11/02/16 14:33:16:679 | [INFO] |  | ASU | PIM | PIM |  |  | 3508 | Current db schema version on machine 4.

11/02/16 14:33:16:679 | [INFO] |  | ASU | PIM | PIM |  |  | 3508 | Current db schema version to install 1.

11/02/16 14:33:16:679 | [INFO] |  | ASU | PIM | PIM |  |  | 3508 | SUCCESS Created Tables.

11/02/16 14:33:16:679 | [INFO] |  | ASU | PIM | PIM |  |  | 3508 | PIM Database is Up To Date.

11/02/16 14:33:16:679 | [WARN] |  | ASU | PIM |  |  | XMLParser | 3508 | Failed to load xml C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\AdobeGCClient\AdobeGCClient.pimx. system error:2

11/02/16 14:33:16:679 | [INFO] |  | ASU | PIM | PIM |  |  | 3508 | Failed to load XML at path : 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\AdobeGCClient\AdobeGCClient.pimx'

11/02/16 14:33:16:679 | [INFO] |  | ASU | PIM | Utilities |  |  | 3508 | Path to Process :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\CCM\Utilities\AdobeApplicationManager(URIHandler).exe Process Directory :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\CCM\Utilities arguments being passed :"C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\CCM\Utilities\AdobeApplicationManager(URIHandler).exe" --unregister=true --deleteShortcut=true

11/02/16 14:33:16:679 | [ERROR] |  | ASU | PIM | Utilities |  |  | 3508 | CreateProcess failed (267).

11/02/16 14:33:16:679 | [INFO] |  | ASU | PIM | PIM |  |  | 3508 | Error occurred executing uninstall modifier at path: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\CCM\Utilities\AdobeApplicationManager(URIHandler).exe'

11/02/16 14:33:16:695 | [INFO] |  | ASU | PIM | Utilities |  |  | 3508 | Path to Process :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\IPC\customhook\AdobeIPCBrokerCustomHook.exe Process Directory :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\IPC\customhook arguments being passed :"C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\IPC\customhook\AdobeIPCBrokerCustomHook.exe" -uninstall

11/02/16 14:33:16:695 | [INFO] |  | ASU | PIM | Utilities |  |  | 3508 | Success in CreateProcess

11/02/16 14:33:16:711 | [INFO] |  | ASU | PIM | Utilities |  |  | 3508 | Sucessfully launched and executed process...

11/02/16 14:33:16:711 | [INFO] |  | ASU | PIM | PIM |  |  | 3508 | Successfully executed uninstall modifier at path: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\IPC\customhook\AdobeIPCBrokerCustomHook.exe'

11/02/16 14:33:16:726 | [INFO] |  | ASU | PIM | Utilities |  |  | 3508 | Path to Process :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\core\AAMCustomHook.exe Process Directory :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\core arguments being passed :"C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\core\AAMCustomHook.exe" --removeInventory=1

11/02/16 14:33:16:726 | [INFO] |  | ASU | PIM | Utilities |  |  | 3508 | Success in CreateProcess

11/02/16 14:33:16:742 | [INFO] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 3524 | Build Version - 10.0.0.49

11/02/16 14:33:16:742 | [INFO] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 3524 | Logging Level verbosity Set  to 4

11/02/16 14:33:16:742 | [INFO] |  | ASU | AAMCustomHook |  |  | CommandLineParser | 3524 | Parsing the command line provided. Number of command line arguments is 2

11/02/16 14:33:16:742 | [INFO] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 3524 | Updater Inventory location: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\UWA\updaterinventory.dll'

11/02/16 14:33:16:742 | [INFO] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 3524 | Updater Inventory remove status retVal 0, outStatusMajor 0, outStatusMinor 0

11/02/16 14:33:16:757 | [INFO] |  | ASU | PIM | Utilities |  |  | 3508 | Sucessfully launched and executed process...

11/02/16 14:33:16:757 | [INFO] |  | ASU | PIM | PIM |  |  | 3508 | Successfully executed uninstall modifier at path: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\core\AAMCustomHook.exe'

11/02/16 14:33:16:757 | [INFO] |  | ASU | PIM | PIM |  |  | 3508 | PIMSqlite closeDB status 0

11/02/16 14:33:16:757 | [INFO] |  | ASU | PIM | PIM |  |  | 3508 | FREE PIM Instance ...

11/02/16 14:33:16:757 | [ERROR] |  | ASU | PIM | PIM |  |  | 3508 | Unable to free PIM object

11/02/16 14:33:16:757 | [INFO] |  | ASU | PIM | PIM-Uninstall |  |  | 3508 | Trying to Remove AAM as no Products are using AAM.

11/02/16 14:33:16:757 | [INFO] |  | ASU | PIM | PIM |  |  | 3508 | drivePath retreived

11/02/16 14:33:16:757 | [INFO] |  | ASU | PIM | PIM |  |  | 3508 | drivePath retreived

11/02/16 14:33:16:882 | [INFO] |  | ASU | PIM | PIM |  |  | 3508 | The temp path for AAM Backup is :C:\Users\ADMINI~1\AppData\Local\Temp\\{2C38447E-2013-49FF-B882-66FEC6CBF4F6}

11/02/16 14:33:16:882 | [INFO] |  | ASU | PIM | PIM |  |  | 3508 | Updater Inventory location:C:\Users\ADMINI~1\AppData\Local\Temp\\{2C38447E-2013-49FF-B882-66FEC6CBF4F6}\OOBE\PDApp\UWA\updaterinventory.dll

11/02/16 14:33:16:882 | [INFO] |  | ASU | PIM | PIM-Uninstall |  |  | 3508 | Updater Inventory remove status retVal 1, outStatusMajor 0, outStatusMinor 0

11/02/16 14:33:16:882 | [INFO] |  | ASU | PIM | PIM-Uninstall |  |  | 3508 | Successfully removed AAM Inventory... Using UpdaterInventory

11/02/16 14:33:17:257 | [INFO] |  | ASU | PIM | PIM-Uninstall |  |  | 3508 | Successfully uninstalled Adobe Application Manager ..

11/02/16 14:33:17:257 | [INFO] |  | ASU | PIM | PIM-Uninstall |  |  | 3508 | Successfully uninstalled AAM.

11/02/16 14:33:17:257 | [INFO] |  | ASU | PIM | PIM-ASUInstaller |  |  | 3508 | Successfully Uninstalled AAM...

11/02/16 14:33:24:526 | [INFO] |  | ASU | MSIInvoker | AAMEEUtilities |  |  | 3312 | Process creation completed.

11/02/16 14:33:24:526 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3312 | Acrobat rolled back successfully ...

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Community Beginner ,
Nov 03, 2016

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Anyone......HELLO Adobe?

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Adobe Employee ,
Nov 03, 2016

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Rollback may indicate a process conflict.

If you have built your package with the current version of Creative Cloud Packager the Build folder will contain ConflictingProcessList.xml which will list processes likely to conflict. See Creative Cloud Help | Creative Cloud Packager release notes

See also Troubleshoot Creative Cloud apps installation and uninstallation errors

Deploy Adobe packages with SCCM

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Community Beginner ,
Nov 06, 2016

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I doubt there's a conflicting process. It's more Creative Cloud Packager 1.10.26 playing up.

I also got these two lines in PDApp.log that Kdorsh also got: (I just copied/pasted from his log above -- the error is exactly the same -- The Setup base path does not exist)

11/02/16 14:13:02:037 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2964 | Failed to Initialize .... The Setup base path does not exist.

11/02/16 14:13:02:037 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2964 | Failed to Initialize from parameters.

I've been using the same build procedures for the image: in a VM, having installed other programs ahead of Adobe Creative Cloud 2015.5 before (with a package created by Creative Cloud Packager 1.9.6), with no issues. Come 2017, this fails spectacularly.

I've also tried:

* Installing CC2017 as the very first application to be installed (fails)

* Rebooting before installing CC2017 (fails)

There is no rollback on my VM as it's a fresh installation of Windows.

Installation does not fail after I copy the entire installation package from the network location \\adm\setup\adobe\cc2017 or s:\setup\adobe\cc2017 (after mapping a network drive to \\adm\setup) to c:\temp!

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New Here ,
Nov 07, 2016

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I had this problem as well, the workaround is to copy the installation folder to the local computer and run it from there.

Where is the QA team? Running an installation from the network is a basic feature.

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Adobe Employee ,
Nov 07, 2016

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Hi,

I'd like to check this with our engineering team. Please collect logs using the log collector tool and share them with me via PM. (click on my name). Thanks.

Log Collector Tool

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Community Beginner ,
Nov 07, 2016

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I'm facing the same issue. Worked on earlier versions of CC, but just packaged one last week and it won't install from network location. Thought the 2017 release would fix it, but still doing the same thing.

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Community Beginner ,
Nov 07, 2016

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I'm having this issue as well. I've imaged a computer with our Windows 10 base, which includes no additional application. CC2017 will not install across the network. I'm getting the same error or the base path not available.

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