Cannot Open Acrobat After Unserialize

[nickongpauco]

I am working to Unserialize Adobe Acrobat Pro DC on our Mac computers. I am able to successfully run the deserialize command:

./adobe_prtk --tool=UnSerialize --leid=V7{}AcrobatETLA-12-Mac-GM --deactivate --force

with a success code of zero but when I go to open Adobe, instead of the sign in window like I get for running the same command in Windows, I am greeted with the following window:

Sorry, something went wrong

More information

Please try launching Acrobat first or contact your administrator. Learn more.

I cannot no longer open Acrobat or any other Adobe product installed. When I run the AdobeExpiryCheck command it shows that:

No expiring/expired serial number found on the system ...

It seems the command worked too well. I would like to continue to use the installed version on our Macs just like the same command lets us for Windows but I am not prompted for sign in. Is there anything I am missing from the unserialize process?

[TIUTMcClain]

Also having a similar issue and would love to try the com.adobe.acrobat.pro.DC.plist file. 

Thank you!

Tom

[Nikhil R Gupta]

Shared the file.

Thanks,

Nikhil Gupta

[TIUTMcClain]

THANK YOU!!! -- Fixed the issue!  

Appreciated. 

Tom

[Taint]

Dear Nikhil,

I'm getting the same error since the last update of DC.

can you please share the file with me?

[Nikhil R Gupta]

Hello,

Shared the file.

Thanks,

Nikhil Gupta

[Taint]

Thanks is working...

[tetonedge]

Can you send me the file as well?

[Nikhil R Gupta]

Sent the file.

Regards,

Nikhil Gupta

[ploach]

Nikhil,

Can you please send me the file as well?

Thank you,

Patrick

[Nikhil R Gupta]

Sent.

Thanks,

Nikhil Gupta

[alee12]

Im having this same issue. Could someone send me the file?

[Bani Verma]

Hi there, 

I have sent you a personal message please check and respond.

Hope this helps.

[nickd93102747]

I'm having the same issue. Can someone send me this file too?

[Nikhil R Gupta]

Sent.

Thanks,

Nikhil Gupta

[caleb.dorsett]

Hey Nikhil,

Firstly I want to thank you for supporting so many people already in this thread.  Do you mind also sending me the file?

Thanks,

-Caleb

[Nikhil R Gupta]

Hello Caleb,

Sent the file.

Thanks,
Nikhil Gupta

[PC8001]

Hi Nikhil,

Could I please have the file as well?  Thank you for your help!

Peggy

[Bani Verma]

Hi Peggy, 

I have sent you the file. 

Please check your personal message. 

Thanks!

[zorch1]

Same here.  Can you send the file? 

Very grateful. 

[Bani Verma]

Hi there, 

I have sent you the file. 

Please check your personal message. 

Thanks!

[yxlin]

Hi! 

I have the same issue.

Could you please send me the file.

Thank you in advance,

YL

[Nikhil R Gupta]

Sent the file.

Thanks,

Nikhil Gupta

[RamseyDuncan]

Hello Nikhil,

May I also have this file.

Thank you.

[Bani Verma]

Hi there, 

I have sent you the file. 

Please check your personal message. 

Thanks!

[Tiffany5FB9]

Hi Nikhil, i am having the same exact issues as the others. May i be provided the link to fix the issue on my computer as well?