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Cannot Uninstall creative cloud to reinstall for creative cloud update error/bug

New Here ,
Apr 12, 2016

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My font kit unexpectedly detatched and I need to resync.  This is being stopped b/c I cannot update CC as it's stopped on that 5% mark and showing not connected to network.  Forums are saying that uninstall and reinstall is successful but I cannot because an error appears showing that CC cannot be uninstalled with other programs installed that require it.  Please help - I've tried closing all programs and restarting multiple times with no success.  On Windows 7.

Photoshop and DC were uninstalled, Illustrator is not responding.

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Cannot Uninstall creative cloud to reinstall for creative cloud update error/bug

New Here ,
Apr 12, 2016

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My font kit unexpectedly detatched and I need to resync.  This is being stopped b/c I cannot update CC as it's stopped on that 5% mark and showing not connected to network.  Forums are saying that uninstall and reinstall is successful but I cannot because an error appears showing that CC cannot be uninstalled with other programs installed that require it.  Please help - I've tried closing all programs and restarting multiple times with no success.  On Windows 7.

Photoshop and DC were uninstalled, Illustrator is not responding.

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145

Likes

Translate

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 12, 2016 0
Adobe Employee ,
Apr 13, 2016

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Apr 13, 2016 0