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cannot verify subscription status

New Here ,
Aug 16, 2019

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We have multiple users with Adobe CC license that are receiving the following error "we can't verify your subscription status.  We can't reach the Adobe servers. This may be because you're not connected to the internet. Check your connnection and try again below."

Confirmed their internet connection is working.  This is only happening when they launch any of the Adobe apps included in the Creative Cloud.

Also, their system time (local computer time) is correct.  So the possible issue of not syncing because system time does not match internet time is not valid.

Hi Allen,

This can also happen if any of the network endpoints or ports required for the websites and specific services that are offered as part of Adobe Creative Cloud are not reachable or blocked.

This document contains lists of network endpoints needed: Adobe Creative Cloud Network Endpoints.

The server and domains listed in this document must be accessible on ports 80 and 443 for the relevant applications and services to function correctly. If they are blocked please get the whitelisted with the help of your IT department.

Let us know if this helps.

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cannot verify subscription status

New Here ,
Aug 16, 2019

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Copied

We have multiple users with Adobe CC license that are receiving the following error "we can't verify your subscription status.  We can't reach the Adobe servers. This may be because you're not connected to the internet. Check your connnection and try again below."

Confirmed their internet connection is working.  This is only happening when they launch any of the Adobe apps included in the Creative Cloud.

Also, their system time (local computer time) is correct.  So the possible issue of not syncing because system time does not match internet time is not valid.

Hi Allen,

This can also happen if any of the network endpoints or ports required for the websites and specific services that are offered as part of Adobe Creative Cloud are not reachable or blocked.

This document contains lists of network endpoints needed: Adobe Creative Cloud Network Endpoints.

The server and domains listed in this document must be accessible on ports 80 and 443 for the relevant applications and services to function correctly. If they are blocked please get the whitelisted with the help of your IT department.

Let us know if this helps.

Topics

Licensing, Teams

Views

1.7K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Aug 19, 2019

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Hi Allen,

This can also happen if any of the network endpoints or ports required for the websites and specific services that are offered as part of Adobe Creative Cloud are not reachable or blocked.

This document contains lists of network endpoints needed: Adobe Creative Cloud Network Endpoints.

The server and domains listed in this document must be accessible on ports 80 and 443 for the relevant applications and services to function correctly. If they are blocked please get the whitelisted with the help of your IT department.

Let us know if this helps.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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