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Cant get the package install on new pc

New Here ,
Aug 02, 2017

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I download and created a package, then it said After a package is

created, copy the .pkg or .msi file to a destination machine and

double-click to install it. You may also use a third-party deployment

tool. I copied the .msi, double clicked it but it didn't installed.

Hi cpruitt30

Sorry for late reply.

We have pushed a new packager, can you please download it and then create a new package and install it, if howsoever it fails please share the logs with us so that we can determine why the installation fails and guide you though a resolution.

~ Rohit

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Cant get the package install on new pc

New Here ,
Aug 02, 2017

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I download and created a package, then it said After a package is

created, copy the .pkg or .msi file to a destination machine and

double-click to install it. You may also use a third-party deployment

tool. I copied the .msi, double clicked it but it didn't installed.

Hi cpruitt30

Sorry for late reply.

We have pushed a new packager, can you please download it and then create a new package and install it, if howsoever it fails please share the logs with us so that we can determine why the installation fails and guide you though a resolution.

~ Rohit

Views

137

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Aug 02, 2017 0
Adobe Community Professional ,
Aug 02, 2017

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do you have an enterprise or team license?

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Aug 02, 2017 1
Adobe Employee ,
Aug 10, 2017

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Aug 10, 2017 1
Adobe Employee ,
Aug 25, 2017

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Hi cpruitt30

Sorry for late reply.

We have pushed a new packager, can you please download it and then create a new package and install it, if howsoever it fails please share the logs with us so that we can determine why the installation fails and guide you though a resolution.

~ Rohit

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Aug 25, 2017 1