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CC 2018 Apps asking for Sign In

Community Beginner ,
May 10, 2018

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Dear Adobe Community,

We have an annual subscription to the full Creative Cloud products package, we originally had CC 2015 installed when we first bought it, which worked perfectly fine for every app and we had no problems at all.

However now we have built a new Build File for the CC 2018 versions of the apps (including Photoshop and In-Design), they ask for a subscribed account to log in with. I have logged in with the account we use to manage our Teams and Packages, but it says that we don't have a subscription tied to it. This has happened with Photoshop, Dreamweaver and Illustrator CC 2018 so far, yet Adobe Acrobat Pro DC works perfectly fine.

Can anyone offer any advice here? Or is it best that we attempt contacting whatever Adobe use for direct tech support? (Is there a direct email yet? Or is it just chat still?)

Many thanks and best regards.

Our Lady's Abingdon School IT Team.

Hi,

If you are using device licenses you should not sign in at all - signing in can overwrite the device license. When deploying I suggest not including the CC desktop app.

As well as assigning the license you need to check that you have built a package and deployed the license correctly.

Create packages with Adobe Creative Cloud for education device licenses

I hope that helps.

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CC 2018 Apps asking for Sign In

Community Beginner ,
May 10, 2018

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Dear Adobe Community,

We have an annual subscription to the full Creative Cloud products package, we originally had CC 2015 installed when we first bought it, which worked perfectly fine for every app and we had no problems at all.

However now we have built a new Build File for the CC 2018 versions of the apps (including Photoshop and In-Design), they ask for a subscribed account to log in with. I have logged in with the account we use to manage our Teams and Packages, but it says that we don't have a subscription tied to it. This has happened with Photoshop, Dreamweaver and Illustrator CC 2018 so far, yet Adobe Acrobat Pro DC works perfectly fine.

Can anyone offer any advice here? Or is it best that we attempt contacting whatever Adobe use for direct tech support? (Is there a direct email yet? Or is it just chat still?)

Many thanks and best regards.

Our Lady's Abingdon School IT Team.

Hi,

If you are using device licenses you should not sign in at all - signing in can overwrite the device license. When deploying I suggest not including the CC desktop app.

As well as assigning the license you need to check that you have built a package and deployed the license correctly.

Create packages with Adobe Creative Cloud for education device licenses

I hope that helps.

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Adobe Community Professional ,
May 10, 2018

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Adobe Employee ,
May 11, 2018

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Hi,

You mention "I have logged in with the account we use to manage our Teams and Packages" - the admin account does not automatically have any product entitlement. You will need to test with an account which has a license assigned.

Manage your teams membership

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Community Beginner ,
May 11, 2018

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Hi,

Thanks for your quick reply.

We don't have any user accounts apart from the Admin one, as we assign our licenses on a device basis rather than with user accounts. Is there any way to enable this with the CC 2018 Apps or do we have to log in with an account each time?

Thanks.

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Adobe Employee ,
May 11, 2018

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Hi,

If you are using device licenses you should not sign in at all - signing in can overwrite the device license. When deploying I suggest not including the CC desktop app.

As well as assigning the license you need to check that you have built a package and deployed the license correctly.

Create packages with Adobe Creative Cloud for education device licenses

I hope that helps.

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Community Beginner ,
May 16, 2018

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That has worked perfectly, thank you very much!

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