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CC 2019: Offline install / deployment

Explorer ,
Feb 10, 2019

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Dear all,

we have about 30 Creative Cloud subscriptions via Creative Cloud for Teams.

Since the Cloud Packager isn't supported anymore for CC 2019 we did create and download the packages from the Teams Administration page.

These are the well-known setup.exe and MSI files like created from the Cloud Packager and the deployment did work great in the past.

But with the new 2019 versions it seems to be neccessary that the setup can access the domain "na1e-acc.services.adobe.com" for whatever?!

The research was made by sniffing the packets and analyzing the PDApp.log file.

Unfortunately the domain "na1e-acc.services.adobe.com" seems to resolve in a bunch of AWS domains radomly so it's impossible to whitelist it in the firewall.

And proxy usage is only possible with the IE proxy, right?

Is there a way to install CC 2019 completely offline or to we have to skip this version?

Thank you and best regards,

Nico

You would need to whitelist the url itself - "na1e-acc.services.adobe.com"

As the document notes "As Creative Cloud is a service based application built on the AWS platform we are not able to provide specific IP addresses or ranges as there are large numbers of them that vary continuously over time and region."

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CC 2019: Offline install / deployment

Explorer ,
Feb 10, 2019

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Dear all,

we have about 30 Creative Cloud subscriptions via Creative Cloud for Teams.

Since the Cloud Packager isn't supported anymore for CC 2019 we did create and download the packages from the Teams Administration page.

These are the well-known setup.exe and MSI files like created from the Cloud Packager and the deployment did work great in the past.

But with the new 2019 versions it seems to be neccessary that the setup can access the domain "na1e-acc.services.adobe.com" for whatever?!

The research was made by sniffing the packets and analyzing the PDApp.log file.

Unfortunately the domain "na1e-acc.services.adobe.com" seems to resolve in a bunch of AWS domains radomly so it's impossible to whitelist it in the firewall.

And proxy usage is only possible with the IE proxy, right?

Is there a way to install CC 2019 completely offline or to we have to skip this version?

Thank you and best regards,

Nico

You would need to whitelist the url itself - "na1e-acc.services.adobe.com"

As the document notes "As Creative Cloud is a service based application built on the AWS platform we are not able to provide specific IP addresses or ranges as there are large numbers of them that vary continuously over time and region."

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Feb 10, 2019 0
Explorer ,
Feb 20, 2019

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Does anybody have a clue?

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Feb 20, 2019 0
Adobe Community Professional ,
Feb 21, 2019

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Have a look here:
Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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Feb 21, 2019 1
Explorer ,
Feb 24, 2019

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Thanks but since we cannot whitelist domains with dynamic resolvings (only IP addresses) we cannot appy this list. Isn't there an offline alternative?

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Feb 24, 2019 0
Adobe Community Professional ,
Feb 25, 2019

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I fear no..

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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Feb 25, 2019 0
New Here ,
Feb 26, 2019

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When will Adobe come with a solution to make it possible to install an installation packet for offline installation?

At this moment it is also for our organization impossible to install the various creative cloud packages.

Authentication and activation online after installing the package is logical, but why do we have to make a connection to th cloud when we are trying to install a package that we crated in the admin console (where we already have been authenticated as a legitimate user/administrator) ?

Giving the size of the installer packages they contain all the files you need for an offline install.

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Feb 26, 2019 0
Adobe Community Professional ,
Feb 26, 2019

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I did never try a real disconnected installation. I know that our guys doing the installs are not signed in, but I think the computers are connected to the net.

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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Feb 26, 2019 0
New Here ,
Feb 26, 2019

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In our organization computers are not directly connected to the internet, due to strict security policies connections outside the web browser are blocked by default. For some already installed applications exceptions can be made after installing the application, not before or during the installation

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Feb 26, 2019 0
Adobe Community Professional ,
Feb 26, 2019

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I understand the internet access restrictions.

Did you try to contact support?

Also looping in alisterblack​ for expert advice.

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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Feb 26, 2019 1
Adobe Employee ,
Feb 27, 2019

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You would need to whitelist the url itself - "na1e-acc.services.adobe.com"

As the document notes "As Creative Cloud is a service based application built on the AWS platform we are not able to provide specific IP addresses or ranges as there are large numbers of them that vary continuously over time and region."

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Feb 27, 2019 1