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CC Volume licenses designated as "Perpetual"

Adobe Community Professional ,
Dec 26, 2016

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I usually help out in the Adobe Photoshop forums. Sometimes I'll ask someone with a CC product for a System Info report on their software. I'm used to personal licenses designated as "Subscription" just above the serial number in the report. On occasion I will see a Perpetual designation and the user tells me he has an "Enterprise" or "Volume" license which is why it's marked "Perpetual".

So I want to ask any Adobe Enterprise license holder if that's what should show up. We sometimes get those who slip in a modified amtlib.dll to cheat the Trial version and "Perpetual" or "Volume" shows up. We really don't want to help anyone with hacked software, but if that's a valid label in the System Report, we also don't want accuse someone of software piracy.

Can anyone who owns volume licenses clear this up for me?

Gene

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CC Volume licenses designated as "Perpetual"

Adobe Community Professional ,
Dec 26, 2016

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I usually help out in the Adobe Photoshop forums. Sometimes I'll ask someone with a CC product for a System Info report on their software. I'm used to personal licenses designated as "Subscription" just above the serial number in the report. On occasion I will see a Perpetual designation and the user tells me he has an "Enterprise" or "Volume" license which is why it's marked "Perpetual".

So I want to ask any Adobe Enterprise license holder if that's what should show up. We sometimes get those who slip in a modified amtlib.dll to cheat the Trial version and "Perpetual" or "Volume" shows up. We really don't want to help anyone with hacked software, but if that's a valid label in the System Report, we also don't want accuse someone of software piracy.

Can anyone who owns volume licenses clear this up for me?

Gene

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Adobe Employee ,
Jan 04, 2017

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Essentially perpetual refers to the use of a serial number which is only available to customers with an enterprise ETLA agreement.

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Adobe Community Professional ,
Jan 04, 2017

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Thanks. I looked up ETLA and I notice they get "Enterprise Level Support", so should they be using the regular Photoshop forums to troubleshoot their install?

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Adobe Employee ,
Jan 05, 2017

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This forum focuses on packaging and deployment issues, if it is an enterprise-wide deployment then this is probably the place for it. If a single install on a single machine then probably the Download and Install forum.

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